Telesales Skills.

Developing a telesales skills workshop requires structuring telephone selling techniques, preparing presentations, writing trainer guidance and creating realistic sales call exercises.

Our editable telesales materials simplify workshop preparation, leaving more time to tailor the scenarios to the customers, conversations and selling challenges your participants encounter.

Download the complete training package, customize the activities for your sales team or clients and deliver telesales skills training using your own branding.

This Telesales Skills course material pairs particularly well with Sales Skills, Negotiation Skills, and CRM Skills for broader sales development.

 

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Who Are These Training Materials For?

These ready-to-use training course materials are used by corporate trainers, independent consultants, HR professionals, educators, and people managers.

 

What’s Covered.

• What is telesales?
• The advantages of selling over the phone.
• The role of the telephone in generating sales.

2. The seven deadly sins of telesales

• The impact of a lack of management commitment.
• What happens when telesales are only given minimum attention?
• The impact of insufficient marketing support.
• Unrealistic expectations.
• The costs of staffing mistakes.
• Insufficient investment.
• The impact of inadequate measurement and analysis.

3. The selling equation

• Telesales as a process.
• Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression
Conditions that set the wrong impression:

• The call was not answered at all.
• The customer left on hold.
• There is no identification of the agent or the organization.
• While transferring, the customer gets cut off.
• No interest in the customer.
• Agent not listening.
• No confidence was generated.
• The agent is rude or condescending.

5. The stages of a sales call

• Opening.
• Presentation.
• Closing.
• Departure.

6. Why do people buy
People buy to:

• Avoid pain.
• Reduce risk or loss.
• Enhance their prestige or ego.
• Make money.
• Gain enjoyment, pleasure, or comfort.
• Buy for other people.

7. How to handle objections

• Transitions.
• Buying signals.
• How to close the sale.

 

Free Course Preview.

We intentionally use generic backgrounds and titles, so you can easily rebrand and customize everything as your own.

No subscriptions. No recurring fees. No attribution required.

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What Trainers Say.

★★★★★ “1,000% impressed… Best material I’ve seen, and the price is outstanding.” – Loretta Thirtyacre, COUNTRY Insurance.

★★★★★ “Great value for money — trainers’ notes, slide pack, and delegate workbook all included.” – Pauline Weddell.

★★★★★ “Saved coaches countless hours of program development time for a once-off cost.” – Sylva K. Leduc, SAGE Leaders.

★★★★★ “Purchased the full suite years ago and still refer back—professional and full of info.” – Christy Crump, Crump & Associates.

 

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53 slides • 47-page guide • 38-page workbook • 17 activities • Instant download • Use forever

 

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