Quality Management Skills Training Course Material



How To Save Time And Get Remarkable Training Material Quality Management Skills

Amazing training course material on quality management skills never leaves you stranded without resources.

Full-day courses. Meeting workshops. Virtual learning sessions. Or one-to-sessions – we have your back, slides, and manuals covered.

Instantly receive an exceptional slide deck. A remarkable participant manual. And, a whole lot more.


Let’s put this training course material into context by exploring some staggering research findings.

For instance:

  • A recent Training Industry Report identified that organizations spend US$359 billion globally on learning and development.
  • Yet, a Gartner Report reveals that 70% of employees still feel that they do not have sufficient mastery of their skills to perform their jobs.
  • And, a 24×7 Learning Report found that only 12% of those surveyed applied the skills acquired in their workplace.

Notice how these startling findings paint a clear picture?

Now, get everything you’ll need to deliver this training course as your own.


Top Companies, Trust Oak Innovation

Course Description

This training course material is designed to be accessible for all categories of employees.

Use the amazing content to highlight the importance of quality management. Examine the role of quality management systems. Discuss the components of a quality management system. And, explore why quality management systems can sometimes fail.

Learning objectives

At the end of this training course, your participants will be able to:

  • Understand the importance of quality management.
  • Identify the components of a quality management system.
  • Describe why quality management systems fail.
  • Understand ways employees can affect quality.
  • Identify the role of the quality management system.

Course Overview

These are the 4 key sections of this training course material.

Read this course overview through your audience’s eyes. And, visualize how delivering this course will impact them.

Also, imagine how this content will save you time.

1. The organization and quality management skills
For your audience to immerse themselves into your course, give them a quick sense that there have been many attempts to define what is quality.

For instance, Juran defined quality as “fitness for use”. Whereas, Crosby defined quality as “conformance to requirements.” And, Deming viewed quality as the “capacity to satisfy express or implied statements of need.”

Add a dash of sparkle and use the content to:

  • Examine what is quality.
  • Explore the definitions of quality and the various myths about quality.
  • Discuss the value of quality initiatives.
  • Explore the relationship between quality and common sense.


  • Examine the link between competition and quality.
  • Discuss various QMS processes.

2. Focus on where quality begins
This amazing course on quality management skills is ideal for learners who have little or no training in quality management skills.

Let us explain.

Use the content to:

  • Explore design quality.
  • Discuss the link between design and knowledge.
  • Focus on the rationale for, and components of, quality design.
  • Examine an example of a quality policy and various basic quality questions.

3. The relationship between people and quality
Captivate your audience by using the content to improve the quality management skills of your learners.

Use the content to:

  • Explore the concept of ownership of a quality management system (QMS).
  • Discuss documents, specifications, Standard Operating Procedures (SOPs), and records.

Delight your audience by highlighting the wider area of quality management systems.

For instance, use the content to discuss how a quality management system will:

  • Support business processes.
  • Facilitate consistency in operation and products.
  • Enable customer involvement.
  • Encourage continuous improvement.

4. Focus on a definition of quality assurance
Inject a dose of creativity by using the content to share how to engage in successful quality management projects.

Nurture your delivery style by using the content to focus on control. Tools. Problem-solving techniques. Aims of a QMS. And, QMS checklists.

What You Get

  • 67 Customizable PowerPoint Slides.
  • 43 Page Editable Participant Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Expert Training Guides.
  • 2 Course Tests.
  • Unique Course Activities/Exercises.
  • Practical Reading List.
  • Customizable Course Advertorial.
  • Shareable Action Plan.
  • Free Lifetime Access.

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$80.00Add to cart

11 reviews on
Nicole Harris
Nicole Harris
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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