Quality Management


This quality management training can be used by trainers and business managers to run workshops on quality management. The training material is 100% customizable and instantly available.

Your perfect solution to virtually any delivery opportunity: full-day corporate courses, one-to-one coaching sessions, team training workshops, ongoing professional development sessions, and so much more.

Why you will love this product:

  • Product: Instantly Available.
  • Customization: Fully Editable.
  • Branding: Rebrand As Your Own.
  • Audience: Suitable For All Employees.
  • Duration: Full Day.
  • Experience: No Experience Required.

Quality Management

Many companies are waking up to the need for quality and going beyond traditional ideas to explore what quality management means for their company. This course has been designed to assist attendees at the beginning of their journey into the world of quality management.

Offering a training course on quality management skills isn’t hard. Just download this training course material and present it as your own.

This course is designed to target learners who are required to learn the fundamentals of quality management due to organizational requirements. The course will also help learners to incorporate established quality management skills into their roles and will make the most of these skills so as to benefit the organization as a whole.

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Course Description

The stakes are high in business – the ability to resolve and manage quality is crucial to being successful.

Designed to be accessible for all categories of employees, learners will discover the importance of quality management. Through engaging training material, discussion, and exercises, learners will learn about the components of a quality management system. And, from the slide deck and learner manual, learners will understand why quality management systems can sometimes fail.

This pre-written training course is designed to help learners to understand the role of quality management systems.

By the end of the program, your learners will discover ways employees can positively affect a quality process.

Learning objectives

At the end of this training course, participants will be able to:

  • Understand the importance of quality management.
  • Identify the components of a quality management system.
  • Describe why quality management systems fail.
  • Understand ways employees can affect quality.
  • Identify the role of the quality management system.

Course Overview

These are the 4 key sections of this training course.

1. The organization and quality management skills
Before exploring quality management, it’s important to mention that there have been many attempts to define what is quality. To illustrate, Juran defined quality as “fitness for use”, Crosby defined quality as “conformance to requirements” and Deming viewed quality as the “capacity to satisfy express or implied statements of need”.

Quality management is an incredibly important skill, and essential for all organizations. However, most individuals are never taught about quality management in a formal way. And, those who are may find it challenging to know how to apply these skills. In this training, learners are walked through step by step on key aspects of quality management. In particular, they will:

  • Learn what is quality.
  • Explore the definitions of quality and the various myths about quality.
  • Discuss the value of quality initiatives.
  • Explore the relationship between quality and common sense.

Next, participants will gain a deeper understanding of key concepts by exploring hands-on and practical content designed to:

  • Examine the link between competition and quality.
  • Discuss various QMS processes.

2. Focus on where quality begins
This practical course on quality management is the ideal course for learners who have little or no formal training on quality management skills. Whether learners are already working on quality management roles or quality-focused projects, this course is perfect for them as well. In this section, learners will:

  • Explore design quality.
  • Discuss the link between design and knowledge.
  • Focus on the rationale for, and components of, quality design.
  • Examine an example of a quality policy and various basic quality questions.

3. The relationship between people and quality
This practical course will improve the quality management skills of learners. They’ll learn how a hands-on approach to quality management will help them succeed. Learning by doing improves the learning process. It’s also more engaging and fun.

This critical section will:

  • Explore the concept of ownership of a quality management system (QMS).
  • Discuss documents, specifications, Standard Operating Procedures (SOP’s), and records.

This section will also help learners to better understand the wider area of quality management systems. In particular, the training will highlight that a Quality Management System will:

  • Support business processes.
  • Facilitate consistency in operation and products.
  • Enable customer involvement.
  • Encourage continuous improvement.

4. Focus on a definition of quality assurance
From this course, participants will gain practical experience and learn how to engage within successful quality management projects. In this final section of the course, participants will focus on control, tools, problem-solving techniques, aims of a QMS, and QMS checklists.

Who Needs Effective Quality Management Skills?

  • Senior management that wants to strengthen their relationships with staff.
  • Managers, supervisors, and team leaders need quality management skills to lead, manage and motivate their teams.
  • Administrative, support staff, and line staff that needs quality management skills to maximize their engagement and participation within the organization.
  • HR professionals need quality management skills to meet the needs of the departments that they support.
  • Project managers need quality management skills to create more engagement and collaboration with their teams.
  • Organizational development professionals need X skills to secure relationships and participation from all functions within the organization.
  • Consultants and independent contractors who are being asked to play a role in organizational initiatives.

What You Get

  • A 43 Page Participant Manual
  • 67 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

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Quality Management Training Course Materials
Quality Management