CRM Skills Training Course

$80.00

Eliminate feeling overwhelmed with instant access to a reusable course on CRM skills that’s easy for anyone to deliver – no experience required.

SKU: CRMA Categories: , Brand:

A Training Course Accelerator To Deliver Your Dream CRM Skills Courses.

Have you ever had any of these experiences?

“I need to tailor assessments and quizzes to reflect the real CRM challenges my learners face.”

“Customizable templates enable me to create a consistent look and feel across all my training materials.”

“I want the freedom to remove any examples that don’t apply to my learners.”
 
Let’s get you back on your feet.

Oak Innovation’s CRM Skills Training Course is a multi-use, editable solution packed with an engaging slidedeck, customizable workbook, instructor manual, and carefully designed features.
 

Here’s What You Get Inside Your CRM Skills Training Course.

  • A participant workbook written in a step-by-step tutorial style so that even inexperienced trainees can follow.
  • Our actual PowerPoint Slidedeck (99% of customers add their logos!)
  • A detailed and thorough instructor guide so you can deliver this course in your business, on repeat.
  • Custom real-world training tools to support learning (course tests, activities, exercises, reading lists, marketing materials, & action plans).
  • [Bonus] our 15 exclusive training guides on delivering powerful training courses (even if you don’t have much training experience).
  • [Bonus] our 17 custom training forms (these are one of the many ways to improve your training business).
  • [Bonus] our step-by-step guide on using 17 effective icebreakers in your business.
  • [Bonus] clear instructions on how to use 17 training games to increase course participation levels.

 
Sounds Great, I’m Ready
 

Trusted By Leading Brands.

 

aApple
Cadbury
Carlsburg
citi
colgate
comcast
disney
DFA
dunkin
eastern
General-mills
harvard
HRProTeam
HSBC
IAG
IBM
Leica
microsoft
mitubishi
mutual-of-america
 

Course Outline.

This course has five easy to deliver transformative modules designed to elevate CRM understanding.

1. CRM Foundations: Building Stronger Customer Connections
In this module, participants will learn the core principles of CRM, understand its strategic importance, and identify opportunities to leverage CRM to improve customer engagement and drive business growth.

2. Mastering the Art of Customer Service Excellence
Participants will learn to exceed customer expectations and build lasting loyalty through exceptional service strategies and techniques.

3. Maximizing Organizational Impact With CRM
Participants will learn to align CRM strategies with overall business objectives, streamline processes, and improve team collaboration to achieve measurable results.

4. Understanding Customer Needs and Expectations
Participants will develop a deep understanding of customer behavior, preferences, and pain points to create personalized experiences that drive satisfaction and advocacy.

5. Implementing a Customer-Centric CRM Strategy
Participants will learn how to design and implement a CRM system that puts the customer at the heart of their business, fostering loyalty and driving long-term growth.

 

Equip Your Learners With The Skills They Need.

In this training course on CRM skills, your participants will:

  • Understand the importance of customer relationships.
  • Understand the components of CRM.
  • Explore the factors that can cause customer relationships to fail.
  • Understand how employees can affect CRM.
  • Examine how to develop a customer-centred approach.
  • Understand various types of customers.
  • Explore potential impacts on business.

 

Inside Every Download, You Get:

  • Slide Deck (83 slides)
  • Course Workbook (58 pages)
  • Training Guides
  • Training Games
  • Icebreakers
  • Activities And Exercises
  • Training Guides
  • Reading Lists
  • Assessment Tools
  • Marketing Materials
  • Action Plans

 
I’m Ready To Get Started