Turn Your Team Into High-Performing Telesales Champions.

Too many training packs tell you why you need a solution but don’t give you the tools to actually make it happen.

That ends today.

Oak Innovation’s Telesales Mastery Workshop Pack equips you with everything you need to transform your team’s performance.

You’ll guide participants confidently through every exercise, strategy, and skill — all while saving countless hours of prep time.

This isn’t theory; it’s a turnkey solution designed to deliver measurable results and make you look like a true expert.

What This Workshop Pack Does for You.

Why train with someone else’s stories?

Unlike the fixed delivery and unmovable content seen on Udemy or Coursera, you can replace any content with your own examples to make learning even more relevant.

Instead of starting from scratch or spending hours putting materials together, you’ll receive ready-to-use, editable resources trusted by professional trainers.

These materials are designed to help you:

• Build Confidence, Fast: Give your team practical techniques they can use on their very next call.
• Engage Participants Easily: Interactive activities and real-world examples keep energy high and skills growing.
• Guide Every Step of the Call: From building rapport to handling objections, your team learns a proven, step-by-step telesales process that really works.
• Avoid Common Pitfalls: Spot and eliminate the mistakes that quietly sabotage sales success.

Why Trainers And Managers Love This Pack.

Give your trainers the flexibility to deliver content their way.

• Saves You Time: Slide decks, workbooks, activities, and step-by-step guides — all done for you.
• Proven Content: Built around what actually works in real-world telesales, not theory.
• Flexible Delivery: Run workshops in-person or virtually, with teams of any size.
• Instant Results: Watch your team sharpen communication, build trust, and win more customers right away.

Who This Is For.

Why rent when you can own? Our courseware is yours to adapt and reuse forever — no subscriptions, no strings attached.

• Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
• People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
• HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
• Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.

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Trusted By Leading Brands.

Start with expert content, finish with a program that’s uniquely yours.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

Learning Objectives.

Your participants will:

• Explore the main obstacles to effective telesales.
• Understand the process behind successful telesales skills.
• Understand a range of techniques.
• Examine techniques available to build an effective process.
• Understand the benefits of an effective telesales process.

Topics Covered.

1. Telesales training

• What is telesales?
• The advantages of selling over the phone.
• The role of the telephone in generating sales.

2. The seven deadly sins of telesales

• The impact of a lack of management commitment.
• What happens when telesales are only given minimum attention?
• The impact of insufficient marketing support.
• Unrealistic expectations.
• The costs of staffing mistakes.
• Insufficient investment.
• The impact of inadequate measurement and analysis.

3. The selling equation

• Telesales as a process.
• Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression
Conditions that set the wrong impression:

• The call was not answered at all.
• The customer left on hold.
• There is no identification of the agent or the organization.
• While transferring, the customer gets cut off.
• No interest in the customer.
• Agent not listening.
• No confidence was generated.
• The agent is rude or condescending.

5. The stages of a sales call

• Opening.
• Presentation.
• Closing.
• Departure.

6. Why do people buy
People buy to:

• Avoid pain.
• Reduce risk or loss.
• Enhance their prestige or ego.
• Make money.
• Gain enjoyment, pleasure, or comfort.
• Buy for other people.

7. How to handle objections

• Transitions.
• Buying signals.
• How to close the sale.

Here’s Everything Inside:

We know that leading a workshop can feel like a lot — preparing materials, engaging your group, and ensuring the learning actually sticks.

That’s why we’ve designed resources that take the pressure off you and help your participants get the most out of every session.

This workshop pack is a fail-proof resource that provides you with all the training course material and advice you need to deliver a workshop that’s powerful, practical, and easy to conduct. You get …

#1 Instructor Manuals
Step-by-step instructor manual that shows you exactly how to deliver a workshop that works (empowering trainers, people managers, and entrepreneurs with step-by-step training course material).

#2 Editable Slide Decks
53 fully-prepared professional slides to instantly transform your workshops (because your time is valuable and you don’t need to waste it).

#3 Unlimited Workbooks
A 39-page done-for-you participant-friendly workbook (you can’t get it wrong!).

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts that help you deliver workshops faster & easier). 

#5 Interactive Exercises & Games
Maintain high energy levels with activities that boost participation and help learning stick (this is what enables customers to scale quickly).

#6 Curated Reading Lists
Provide learners with a clear path for continued growth by selecting carefully chosen resources (pro-level suggestions).

#7 Ice Breakers That Work
World-class ice breakers for professionals who want to build meaningful connections with participants fast (free with every workshop pack).

#8 Course Tests & Evaluation Tools
Track progress with ready-to-use assessments (clarifying what matters most).

#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success (the secret to making action their new default setting).

🎁 Exclusive Free Bonuses (value $588):

💵 16 Corporate Trainer Forms – contracts, budgets, assessments & more (Value $99)
💵 14 Insider Trainer Guides – tips, games, icebreakers & more (Value $99)
💵 The Resilient Team Workshop Pack – exclusive full 4-session program (Value $195)
💵 16 Coaching & Mentoring Forms – agreements, record sheet & more (Value $195)

In short, we make it easier for you to show up prepared, keep learners engaged, and know your training is making an impact.

Trusted By World-Class Brands.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

Oak Innovation’s workshop packs are used by organizations like Apple, Cadbury, Citi, Disney, Microsoft, IBM, Harvard, HSBC, and more.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

Equip Your Teams Today.

Don’t miss out on this opportunity to transform your telesales performance.

Download the Telesales Skills Workshop Pack today and start delivering impactful training sessions that drive real business results.

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