Thanks for taking the time to learn about Oak Innovation’s terms of use policies. It’s important information.

This is where you’ll find information about how you can use our training material, what you can and can’t do with our material, and how we handle shipping and returns. If you still have questions after reading these, simply get in touch and we’d be glad to help.

We said that it should be this simple and we meant it!

Customers who have purchased a module(s) from Oak Innovation may retain this module(s) for reference and /or utilize them within the purchasing organization. And, we ask you to to take all reasonable steps to preserve copyright. Products cannot be resold as training content.

All we ask is that the training content received is not resold in hard copy or in electronic format.

Shipping and Returns Policy
Oak Innovation has been delivering courseware to thousands of customers all over World since we went online 2001.

We care about creating a special experience for all of our customers: from the ease of placing your order on our website to the exciting arrival of our products direct to your email.

Our online service allows our customers to order online from the comfort of their homes/offices and have our products delivered to them by instant download.

All orders are delivered by instant download after placing your order.

A unique download page for orders of full sets will be forwarded to customers following order validation. All orders of full sets are final as all goods are received by instant download. Please note, that there are no refunds on orders of full sets.

If you are not completely happy with your order, simply contact us and we will go to extraordinary measures to make things right. We regret that we cannot refund orders of full sets as all products are made available by instant download.

If you have any questions or concerns about your purchase, you’re welcome to contact us and we will be happy to make sure your concerns are addressed and your experience is a good one.

Our online ordering facility is open 24 hours a day and 7 days a week.

Oak Innovation is a DOWNLOAD SERVICE ONLY and has no discs or courseware to ship to you.

Last updated June 18, 2018