360 Degree Feedback



– Detailed 57-page step-by-step facilitator manual
– Fully customizable 69-page participant manual
– 69 ready-to-deliver powerpoint slides
– Icebreakers, training games & practical exercises
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instantly available


Target audience

Anyone that will be involved in performance management initiatives will benefit from this 360 degree feedback training course. This includes managers, supervisors and line staff.

These training course materials will help your participants to effectively participate within performance appraisals. And, they will develop a better understanding of 360 degree feedback and performance appraisals.

These training materials will help you safely guide your participants on why companies use preformance appraisals. The content explores eight different appraisal techniques, key implentation areas and outlines and effective 360 degree feedback process that they can use.

Course overview

The following topics are covered within the slides, manuals and support materials provided.

Why do we have performance appraisals – 360 degree feedback is an important tool that feedback for a manager and leadership feedback. It also really helps capture and support employee feedback. The course starts by exploring the important elements of performance appraisals. Use the content to train your audience on why companies have performance appraisals. Next, explore the benefits of an appraisal process. And, use the content to discuss the role that both managers and employees play. End this section by exploring the role of self-assessment in this process.

Explore eight appraisal techniques – Sometimes this is the most difficult part of the process as many people unfamiliar with performance appraisals will simply adopt techniques that they have already been using in upward reviews. Others will pick a mixed bag of techniques that will simply end up as ineffective. So the first thing you will need train your audience about are eight common appraisal techniques. These techniques include ranking, paired comparisons, the critical incident technique and free form/narrative. Use the materials to also teach your audience about self-assessment, assessment centres, performance and rating.

Key implementation areas – So what is 360 feedback? And, why is 360 degree feedback is important? Use this section to discuss the key areas where 360 degree feedback and performance appraisals are used.

Introducing a 360 degree feedback process – You want to make sure you’re giving your audience a solid process that they can use in their companies and setting them up for success. But that doesn’t mean you need to waste time reinventing a unique 360 degree feedback system. Instead, you can easily use the content of the course to outline a simple ten step 360 degree feedback process.

Are you ready for 360 degree feedback – This section will help prepare participants to establish whether their organization is ready for 360 degree feedback. And, what might be needed. For example, this section discusses the importance of top management buy-in. Use the materials to discuss how past experiences with appraisals can also determine the success of the appraisal process. Next, explore the role of coaching and management skills on the performance management process. And, discuss the concepts of trust and interdependence. The section ends by looking about self-assessment and organizational stability.

Why some 360 degree feedback programs fail – The last section reviews the strengths and weaknesses of appraisals. The course content looks at potential problems with 360 feedback. And, why these initiatives can sometimes fail.

Course objectives

Upon completion of this training course in 360 degree feedback, your participants will be able to:

– Identify the main benefits of performance appraisals.

– Identify the roles of managers and employees.

– Understand eight common performance appraisal techniques.

– Identify two implementation areas.

– Use 360 Degree Feedback.

– Determine whether an organization is ready for 360 Degree Feedback.

– Understand why 360 Degree Feedback Programs can sometimes Fail.

Customer stories

“Oak provides a wide range of training modules for both organizational, management and employee development. The training modules and manuals are very well designed and offer a practical solution to the provision of training. As the Training and Development Manager of a large organization I will be using Oak products as they are practical, effective and can be customized for the needs of our company.”

Linda Harley
Training & Development Manager
Musgrave SuperValu Centra

“Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service.”

Rey Carr, CEO,
Peer Resources

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