Deliver Exceptional Customer Service Training — Without the Stress.

Creating a workshop from scratch is time-consuming and draining.

You know what you want your team to learn, but finding the right material and structuring it into an engaging workshop feels impossible.

This Customer Focus Skills Workshop Pack solves many problems.

Fully editable and ready to deliver, it gives you everything you need to help your team develop excellent customer service skills immediately.

One download, instant access, and you’re ready to inspire, teach, and transform performance without hours of prep.

Why This Course Pack Understands Your Needs.

Own your training process.

With editable courseware, and unlike fixed-delivery providers like Udemy or Coursera, you set the pace, the design, and the direction — no limits attached.

Our editable courses put you in the driver’s seat — customize branding, examples, and content with zero limits.

We understand the pressures you face as a trainer or team leader:

• You need high-quality materials immediately, without spending weeks creating them.
• You want participants to actually embrace a customer-focused mindset, not just sit through another training.
• You’re looking for tools that address real-world challenges, like handling complaints, understanding different customer types, and overcoming service anxiety.

Our workshop pack meets these needs with fully customizable resources, so you can deliver a session that’s professional, practical, and tailored to your organization’s culture.

Deliver A Customer Focus Workshop Instantly.

With everything included — slides, participant workbooks, activities, guides, and assessment tools — you can confidently lead sessions that:

• Encourage a service mindset in every participant.
• Equip your team to turn feedback into action.
• Provide practical strategies for handling complaints and creating loyalty.
• Build a customer-focused culture that sticks.

Whether you’re new to facilitation or a seasoned trainer, this all-in-one toolkit empowers you to develop skills that drive real results—stronger relationships, higher customer retention, and a service culture your business can be proud of.

What You Get.

From brand colors to real-world examples. Everything in our courses can be tailored to your needs.

• Ready-to-go Workshop Materials: 90-slide deck, participant workbook, activities, assessment tools, and guides—all fully editable.
• Interactive, Engaging Learning: 17 icebreakers, 17 training games, scenario-based activities, and real-world examples.
• Proven, Practical Topics: Customer-focused culture, handling complaints, communication strategies, and turning feedback into action.
• Time-Saving, Impactful Design: Skip the stress of content creation and start delivering immediately.

Who This Is For.

Save time, save money, stay flexible. Our editable training materials check every box.

This training pack is used by:

• Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
• People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
• HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
• Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.

 
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Trusted By Leading Brands.

Why settle for rigid off-the-shelf learning? Create training that feels in-house, without starting from scratch.

Deliver a customer focus workshop that inspires action, builds loyalty, and transforms your business — starting today.

Topics Covered.

1. How to create customer focus

• The main benefits of being customer-focused.
• The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
• Market information and profit.

2. The customer service environment

• The main characteristics of excellent customer service.
• What is the customer service environment.
• Customer service as a process.
• Why we need customers.
• How to identify customers.
• The importance of the Pareto Principle.

3. Poor customer-centric practices

• Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
• Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

• Customer Loyalty.
• Switching costs.
• Common reasons why customers leave.
• Crises and commitments.

5. Customer service culture

• What are the main influences on a customer service environment.
• Standards, innovation, and excellent service.

6. Maximizing communication

• Key communication practices, including active listening skills.
• Customer styles.
• How to introduce an effective complaint-handling system.

Learning Objectives.

Your participants will:

• Understand the vital importance of the customer.
• Explore the value of having excellent customer service.
• Examine the factors that prevent maximizing customer value.
• Understand how to look at customer service levels.
• Understand when a company is customer-driven.
• Explore different customer types and how to interact with them.

Here’s Everything Inside:

We know leading a workshop can feel like a lot — preparing materials, engaging your group, and making sure the learning actually sticks.

This workshop pack is a fail-proof resource that provides you with all the training course material and advice you need to deliver a workshop that’s powerful, practical, and easy to conduct. You get …

#1 Instructor Manuals
Step-by-step instructor manual that shows you exactly how to deliver a workshop that works (empowering trainers, people managers, and entrepreneurs with step-by-step training course material).

#2 Editable Slide Decks
90 fully-prepared professional slides to instantly transform your workshops (because your time is valuable and you don’t need to waste it).

#3 Unlimited Workbooks
A 83-page done-for-you participant-friendly workbook (you can’t get it wrong!).

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts that help you deliver workshops faster & easier). 

#5 Interactive Exercises & Games
Maintain high energy levels with activities that boost participation and help learning stick (this is what enables customers to scale quickly).

#6 Curated Reading Lists
Provide learners with a clear path for continued growth by selecting carefully chosen resources (pro-level suggestions).

#7 Ice Breakers That Work
World-class ice breakers for professionals who want to build meaningful connections with participants fast (free with every workshop pack).

#8 Course Tests & Evaluation Tools
Track progress with ready-to-use assessments (clarifying what matters most).

#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success (the secret to making action their new default setting).

🎁 Exclusive Free Bonuses (value $588):

💵 16 Corporate Trainer Forms – contracts, budgets, assessments & more (Value $99)
💵 14 Insider Trainer Guides – tips, games, icebreakers & more (Value $99)
💵 The Resilient Team Workshop Pack – exclusive full 4-session program (Value $195)
💵 16 Coaching & Mentoring Forms – agreements, record sheet & more (Value $195)

In short, we make it easier for you to show up prepared, keep learners engaged, and know your training is making an impact.
 

Trusted By World-Class Brands

Join leading brands like Apple and Cadbury in fostering a customer-centric culture with Oak Innovation’s proven training solutions.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

Empower Your Team To Deliver Exceptional Customer Service.

Purchase the Customer Focus Skills Workshop Pack for just $195 and start transforming your organization’s approach to customer relationships.

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