Who Can Use These Workshop Packs?

The workshop packs are designed for trainers, people managers, entrepreneurs, or business owners who want a consistent way to facilitate workshops without needing to create training content from scratch. If you're satisfied with your current training workshops and workload, this opportunity may not be a fit for you.

Can I Run Workshops With Zero Experience?

Absolutely - in fact, trainers, people managers, and business owners who've never run business and leadership development workshops before often get the best results because they want to follow a 100% done-for-you workshop format. Our workshop packs were initially designed for beginners with no prior experience in the field. We provide you with everything you need to facilitate our workshop packs, showing you exactly what to cover, what to focus on, and which workshop content to use. There's no business speak, no complicated contracts - just straightforward workshop packs that anyone can both follow and facilitate.

Are There Budget-Friendly Options?

Yes - that's precisely why we created ways to save you time, money, and effort. The workshop packs start at $10 each when you take advantage of our special offer. Unlike other training course material providers that assume you have thousands to "play around with”, our approach is specifically designed for individuals and businesses with fixed budgets. We've seen endless trainers and business owners start with minimal investment and scale to offering multiple workshop packs - without costing a fortune.

Can I Edit The Packs?

Yes! Everything is created in Microsoft Office, allowing you to easily edit, rebrand, and deliver the workshop packs as needed.

How Quick Is The Setup?

The initial basic setup takes about 5 minutes to download the training content and add your logo. After that, any workshop management requires adding company-specific details to ensure results meet the needs of your audience. We've specifically designed our workshop packs with an understanding that you may already have a lot to do. Our customers typically spend very little time maintaining workshop packs, giving you back precious time to do what you love.

Why Choose Oak Over Other Providers?

Most workshop pack providers offer non-customizable training course materials that overlook the needs of their target customer base. Our workshop packs are designed exclusively for customers , based on real data from 30 years of business experience. While others focus on shiny websites and promises, we've worked out exactly what our client base wants from editable workshop packs. We've created a streamlined, proven set of 52 workshop packs focused on what actually works in workshop settings today, backed by over 30 years of experience.

What Results Should I Expect?

Most customers see results instantly from downloading the training content and launching their workshops. What's exciting is watching what happens when these workshop packs are run inside organizations. While we can't always guarantee specific timelines and results (every workshop situation is different), thousands of customers and teams have already achieved excellent results.

Can I Use These Packs Under My Own Brand?

Absolutely! All workshop packs can be delivered under your brand.

Are These Digital Or Physical Products?

This is a digital download . You can print and edit it as your own.

Customer Focus Training Kit – Skills Workshop

$80.00 - Todays Price

How you can start to deliver workshops on customer focus skills within 5 minutes!

Here’s What You Get Inside:

Self-study workbooks (keep learners engaged).
Editable PowerPoint slides (drop in your logo and go).
Step-by-step instructor guide (be confident and prepared).
Icebreakers, exercises, and action plans (lock in learning).

Order Once. Instant Access. Use Forever.

SKU: CDO Categories: Business Skills, Workshop Packs Brand: Oak Innovation

Description

Deliver Exceptional Customer Service Training — Without the Stress.

Creating a workshop from scratch is time-consuming and draining. You know what you want your team to learn, but finding the right material and structuring it into an engaging workshop feels impossible.

The Customer Focus Skills Workshop Pack solves that problem. Fully editable and ready to deliver, it gives you everything you need to help your team develop excellent customer service skills immediately. One download, instant access, and you’re ready to inspire, teach, and transform performance without hours of prep.

Why This Course Pack Understands Your Needs.

We understand the pressures you face as a trainer or team leader:

You need high-quality materials immediately, without spending weeks creating them.
You want participants to actually embrace a customer-focused mindset, not just sit through another training.
You’re looking for tools that address real-world challenges, like handling complaints, understanding different customer types, and overcoming service anxiety.

Our workshop pack meets these needs with fully customizable resources, so you can deliver a session that’s professional, practical, and tailored to your organization’s culture.

Deliver A Customer Focus Workshop Instantly.

With everything included — slides, participant workbooks, activities, guides, and assessment tools — you can confidently lead sessions that:

Encourage a service mindset in every participant.
Equip your team to turn feedback into action.
Provide practical strategies for handling complaints and creating loyalty.
Build a customer-focused culture that sticks.

Whether you’re new to facilitation or a seasoned trainer, this all-in-one toolkit empowers you to develop skills that drive real results—stronger relationships, higher customer retention, and a service culture your business can be proud of.

What You Get.

Ready-to-go Workshop Materials: 90-slide deck, participant workbook, activities, assessment tools, and guides—all fully editable.
Interactive, Engaging Learning: 17 icebreakers, 17 training games, scenario-based activities, and real-world examples.
Proven, Practical Topics: Customer-focused culture, handling complaints, communication strategies, and turning feedback into action.
Time-Saving, Impactful Design: Skip the stress of content creation and start delivering immediately.

Who This Is For.

Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.

Yes! Give Me Instant Access

Trusted By Leading Brands.

Deliver a customer focus workshop that inspires action, builds loyalty, and transforms your business — starting today.

Topics Covered.

1. How to create customer focus

The main benefits of being customer-focused.
The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
Market information and profit.

2. The customer service environment

The main characteristics of excellent customer service.
What is the customer service environment.
Customer service as a process.
Why we need customers.
How to identify customers.
The importance of the Pareto Principle.

3. Poor customer-centric practices

Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

Customer Loyalty.
Switching costs.
Common reasons why customers leave.
Crises and commitments.

5. Customer service culture

What are the main influences on a customer service environment.
Standards, innovation, and excellent service.

6. Maximizing communication

Key communication practices, including active listening skills.
Customer styles.
How to introduce an effective complaint-handling system.

Learning Objectives.

Your participants will:

Understand the vital importance of the customer.
Explore the value of having excellent customer service.
Examine the factors that prevent maximizing customer value.
Understand how to look at customer service levels.
Understand when a company is customer-driven.
Explore different customer types and how to interact with them.

Here’s Everything Inside:

We know leading a workshop can feel like a lot — preparing materials, engaging your group, and making sure the learning actually sticks.

That’s why we’ve designed resources that take the pressure off you and help your participants get the most out of every session.

#1 Instructor Manuals
Step in with confidence using detailed manuals that guide you through every session with ease (content that makes you the go-to authority without creating anything from scratch).

#2 Editable Slide Decks
Save hours with 90 fully-prepared, professional slides designed to keep your sessions engaging (so you know exactly what to deliver to meet the needs of your learners!).

#3 Unlimited Workbooks Share as many 83-page, participant-friendly workbooks as you want — ready to use and easy to distribute (this content is the foundation of a customer-centric organization and it changes the game for new trainers).

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts are your ticket to transforming your workshops).

#5 Interactive Exercises & Games
Keep energy high with activities that boost participation and help learning stick (because your time is valuable and you don’t like wasting it).

#6 Curated Reading Lists
Give learners a clear path for continued growth with carefully selected resources.

#7 Ice Breakers That Work
Start strong and build connection fast with tried-and-true ice breakers.

#8 Course Tests & Evaluation Tools
Track real progress with ready-to-use assessments and tools for continuous improvement.

#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success.

In short, we make it easier for you to show up prepared, keep learners engaged, and know your training is making an impact.

Trusted By World-Class Brands

Join leading brands like Apple and Cadbury in fostering a customer-centric culture with Oak Innovation’s proven training solutions.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

Empower Your Team To Deliver Exceptional Customer Service.

Purchase the Customer Focus Skills Workshop Pack for just $80 and start transforming your organization’s approach to customer relationships.

Yes! Give Me Instant Access

It's Like Hitting The Jackpot For Your Workshops.

Creating a workshop is hard.

We make it a whole lot easier, better, less stressful, and more effective.

With our Self-Study & Workshop Guides, you get training materials that you can deliver.

Each guide includes clear learning objectives, fun exercises, and knowledge checks. They all help make concepts easy to understand and use. This is how our customers scale quickly.

The best part? A single order gives your entire organization access. You can start running workshops right away. No need to create materials yourself (because your time is valuable and you don’t like wasting it).

#1 Unlimited Self-Study Guides: Ready-to-use workbooks give your team flexible, practical training. Each guide caters to instructor-led or independent learning (editable training course material included!).

#2 Instructor Manuals: Step-by-step guides that help you through each session. You can lead workshops with confidence and know the steps to achieve success.

#3 Editable Slide Decks: Professional, ready-made slides that save you hours of prep. They keep your sessions engaging and polished, even if you’re starting from scratch.

#4 Expert Training Guides: Get pro tips and strategies to make your sessions memorable and effective (even if you don’t have a lot of experience in delivering workshops!).

#5 Interactive Exercises & Games: Use fun activities to keep energy up. They boost participation and help learning to stick.

#6 Curated Reading Lists: Perfect if you’ve not got a lot of time to create content from zero.

#7 Ice Breakers That Work: Connect quickly with easy, proven icebreakers. You’ll see how simple they are to use!

#8 Course Tests & Evaluation Tools: Track real progress with ready-to-use assessments.

#9 Action Plan Templates: Help learners apply what they’ve learned with ready-made templates for long-term success (critical if you want to deliver these courses in your business!).

Shop Workshop Packs

Forget Creating Workshops From Scratch.

After 30 years in the industry, we know how to create content that will increase the impact of any workshop! (Think about that. How would you like to get all the training course material you’ll ever need?).

We’ve basically rewritten the rule book on how to create training course material that both engage and inspire learners! (Not every training course material provider understands how important it is to provide more, for less!).

You get our free in-house expert training guides to teach you the biggest lessons that we’ve collected over the last 30 years! (These amazing lessons can be the hardest part to figure out on your own!).

But that isn’t all, we also give you instant access to editable workshop packs that you can use in your workshops.