Interviewing Skills Training


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The interview remains one of the most used tools in the workplace.

This course will cover the practical skills managers and employees need to improve their interviewing skills.

The training course material will teach participants about questioning and listening skills, the recruitment interview, the grievance/discipline interview, and how to handle poor performance.

You can also use the content to explore four critical areas:

  • An introduction to interviewing skills.
  • Questioning and listening skills.
  • The recruitment interview.
  • How to handle poor performance.

During the course, participants will be provided with a structured approach to interview preparation and offered practical tips and insights.

This ready-made course explores the importance of interviews and the main types of discussions involved. Participants will also be introduced to an effective interview process.

The course encourages participants to explore different types of questioning and listening skills and how to avoid biases in an interview.

Who Should Use These Training Course Materials?

  • Individuals looking to start delivering courses: Oak Innovation’s instant availability and trainer-friendly training course material mean you can get a course up and running within minutes.
  • New training professionals: This training course material is instantly available. You get complete course templates to deliver practical courses.
  • Development-focused managers: Oak Innovation is well known for its customizable course templates, so we highly recommend this training course material for people managers, especially team leads and supervisors who want to start delivering training courses.
  • Businesses and professionals offering training services:  If you need to offer training courses or provide workshops, Oak Innovation’s training course material makes the experience easy for everyone.
  • Entrepreneurs:  Oak Innovation’s focus on offering brandable and customizable products makes it the ideal course solution for starting a side hustle.
  • Companies interested in reducing costs: This training course material will save time and effort.


Topics Covered.

1. Introduction to interview skills

  • Definition.
  • The main types of interviews.
  • The different skills needed (e.g., questioning and listening).

2. Questioning and listening skills

  • Active and reflective listening skills.
  • The various types of questioning skills available.

3. The recruitment interview

  • Essential job interview skills.

4. The grievance/discipline interview

  • Shared interview skills.

5. Nine ways to handle poor performance

  • Focus on goal setting.
  • Introduce training.
  • Manage dissatisfactions.
  • Address discipline.
  • Focus on reorganizing.
  • Consider management.
  • Explore outside agencies.
  • A chance to look at the job.
  • Understand peer pressure.



Your participants will:

  • Understand the importance of the interview.
  • Examine the main types of interviews available.
  • Explore an effective interview process.
  • Understand different types of questioning and listening skills.
  • Understand how to avoid biases in interviews.
  • Explore four types of interviews (e.g., recruitment, performance appraisal, counselling, and grievance/discipline).


What’s Included?

You get instant access to everything you need.

  • Workbook.
  • Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 15 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.