Start Delivering A Training Course On Telesales Skills To Teams And Leaders.
Our all-in-one trainer-made training course material is here to be used to deliver your telesales training courses.
We’ve covered everything, from providing a training workbook and slide deck to boosting your delivery and presentation with training guides. Everything is packed with practical content and fully editable to fit your unique development needs.
What You Get.
- Built-in workbook (39 pages) for easy delivery of the course.
- An editable slide deck (53 slides) no matter your course.
- Get 17 free training games for easy selection and delivery.
- Save time with 17 free and easy-to-use training icebreakers.
- Quickly access 15 easy-to-understand and practical training guides.
- Offer 2 unparalleled course tests powered to improve learning.
- Easily access intuitive activities and exercises included to ensure the content supports learning.
- Access a reading list that fits into all situations.
- Instantly and effortlessly use the course advertorial with learning objectives included.
- Explore an action plan with built-in questions.
Good To Know.
- You can fully edit fonts, logos and branding (and even edit content) – all easily done.
- Can be used with Microsoft Word, PowerPoint, and PDF.
- One time purchase, no ongoing fees or subscriptions.
- Simple to use and comes with everything you need to get you started.
- Immediately available to you once you’ve placed your order – get started right away.
- More than pays for itself in the time savings you make by purchasing pre-written training content.
- Will immediately increase the range professional courses for your business so you can get back to delivering courses rather than spending your time creating content!
Check out all the other course materials in our shop. They’re designed to offer consistent professional courses to your teams, leaders, and clients.
All You Need To Succeed.
Selling over the phone has become an essential sales tool for successful organizations.
These no-prep editable slides and workbooks are packed with critical topics for you!
You can now use this course content to help you develop the telesales skills of any audience.
Your learners will learn essential telesales skills, strategies, and techniques for selling anything over the phone.
These telesales training course materials will help learners master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences.
The course content will improve learners’ understanding of effective telesales strategies, boost their call confidence, and enhance overall sales results.
Your learners will also better understand successful telesales skills, how to use these techniques in their roles, and the main obstacles to effective telesales.
The course materials will primarily meet the needs of learners new to telesales and selling over the phone.
Benefits Of This Telesales Skills Training Content.
This telesales skills program is designed to help learners understand the role of telesales within the organization and learn how to make their efforts work for them.
Target Audience.
All leaders and line staff with at least one year of experience will gain valuable takeaways from this telesales course.
This program suits managers, project and telesales leaders, and customer experience staff from small and medium-sized organizations, particularly those with new sales responsibilities.
It will benefit leaders seeking to help develop their staff as they work to meet organizational objectives.
Trusted By The World’s Leading Companies.
This ready-to-go telesales skills training course material will save you time as you prepare to deliver your training courses and engage your learners in meaningful and interactive exercises.
It’s the perfect set to use in workshops and will make developing learners much easier!
Top Tip: If you’d like to give the training materials more meaning, why not add company or learner-specific content? That way, they’ll look extra personalized when you deliver the course.
Topics Covered. Explore The Detail.
You can use the content provided to deliver the critical sections of this training course.
1. Telesales training
The phrase “selling over the phone” conjures up many images.
Just hearing the words can make some think about soulless telesales environments, offshore businesses, and large rooms full of wired-up staff—all to sell you something you didn’t even know you didn’t want.
However, the reality of telesales environments is very different.
Most are, in fact, organized settings that have high expectations of what they want to achieve.
Unfortunately, many telesales agents fail their tasks because of knowledge and skill gaps.
You can use the content to discuss telesales and the advantages of selling over the phone for best results.
Key takeaways:
- Participants will explore telesales, discuss the advantages of selling over the phone, and examine the role of the telephone in generating sales.
2. The seven deadly sins of telesales
In this section, course participants will:
- Explore the impact of a lack of management commitment.
- Learn what happens when telesales are only given minimum attention.
- Review the impact of insufficient marketing support.
- Explore unrealistic expectations.
- Discuss the costs of staffing mistakes.
- Explore the impact of insufficient investment.
- Review the impact of inadequate measurement and analysis.
3. The selling equation
At this stage of the course, you can use the content to examine telesales as a process and how to manage first impressions.
Once you have covered that aspect, you can use the content to discuss fundamental telephone techniques, such as managing the call, voice, and attitude.
Key takeaways:
- Course participants will explore telesales as a process and discuss fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Key takeaways:
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
The key to this section is to use the content provided to help your audience understand the critical steps and to build this learning into their daily duties.
Sounds easy?
Well, in many ways, it’s not challenging. Use the material to share that the standard sales call has four identifiable stages (e.g., opening, presentation, closing, and departure).
Key takeaways:
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy
At this stage of the course, you should use the material provided to explore the importance of features and benefits.
Key takeaways:
People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
The end sections of this course content explore these fundamental telesales skills.
Key takeaways:
- Participants will explore transitions, discuss buying signals, and examine how to close the sale.
Objectives. Designed To Make A Difference.
At the end of this training course on telesales skills, your participants will be able to:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
