Leverage Training Content On Telesales Skills.
Are you looking for highly interactive training course templates that will engage your learners all year?
These no-prep editable slides and workbooks are packed with a variety of key topics for you!
Selling over the phone has become an essential sales tool for successful organizations.
You can now use this course content to help you develop the telesales skills of any audience.
Your learners will learn essential telesales skills, strategies, and techniques for selling anything over the phone.
These telesales training course materials will help learners master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences.
The course content will improve learners’ understanding of effective telesales strategies to boost their call confidence and enhance overall sales results.
Your learners will also better understand successful telesales skills, how to use these techniques in their roles, and the main obstacles to effective telesales.
The course materials will primarily meet the needs of learners new to telesales and selling over the phone.
What’s Included. Explore The Highlights
- Up to 8 hours of easy to deliver training content.
- Instant access to everything you need.
- A before you start guide on how to deliver your course.
- Editable workbook where learners get the detailed content.
- All the slides needed for visual learners.
- 17 versatile training games to encourage greater participation.
- 17 powerful training icebreakers that are quick and easy to use.
- 15 practical training guides to improve the quality of your courses.
- 2 course tests to measure all learning.
- Easy to deliver activities and exercises designed for precise learning.
- Selected reading list to expand learning after the course.
- Editable course advertorial helping you advertize your course.
- Action plan for long-term delivery of learning objectives.
Sample Materials. Take A Closer Look.
We use generic backgrounds so you can rebrand the training course materials as your own.
Topics Covered. Exlpore The Detail.
1. Telesales training
- What is telesales?
- The advantages of selling over the phone.
- The role of the telephone in generating sales.
2. The seven deadly sins of telesales
- The impact of a lack of management commitment.
- What happens when telesales are only given minimum attention?
- The impact of insufficient marketing support.
- Unrealistic expectations.
- The costs of staffing mistakes.
- Insufficient investment.
- The impact of inadequate measurement and analysis.
3. The selling equation
- Telesales as a process.
- Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy
People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
- Transitions.
- Buying signals.
- How to close the sale.
Objectives. Designed To Make A Difference.
At the end of this training course on telesales skills, your participants will be able to:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
