Telesales Skills


You can use the content to deliver your training course on telesales skills.

Instantly download:

  • A 38 Page Training Manual.
  • 52 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.


Do you want to present a course on telesales skills?

We get it.

Creating content on telesales skills can be challenging.

Studies highlight that it can take up to 43 hours to develop just one hour of content.

We want to get you to your goal fast.

We also want to keep you focused on presenting a course on telesales skills.

The good news is you can get this content on telesales skills.

No restrictions.

No complicated manuals.

Just easy-to-deliver course material.


Let’s explore what you will get.

You’re In Good Company

Why Are Telesales Skills Essential?

There are even more critical reasons why telesales skills are essential in the workplace.

To illustrate:

Harvard University estimated that companies spend more than $350 billion globally on training.

And companies like JP Morgan Chase, PWC, and Amazon report that they invest large sums of money in reskilling their workforce.

To illustrate,

  • JP Morgan Chase increased their upskilling investment from $250 million to $600 million.
  • PWC is investing $3 billion in upskilling over the next 3 to 4 years.
  • Amazon is spending $700 million on upskilling its workforce.

Yet, Gartner has found that 70% of employees report that they don’t have the skills needed to do their jobs.

Since Covid, and with so many people now working outside the traditional office, research has focused on developing new types of telesales skills.

For instance, Brevet highlights that 92% of all customer interactions now happen over the phone.

Course Description

In simple terms, telesales is a tool for business-to-business and business-to-consumer sales.

You can use the content to share the main obstacles to effective telesales. The sales equation. The stages of a sales call. And you can discuss the benefits of an effective telesales process.

Next, you can use the course content to explore strategies for setting objectives and achieving key results. You can highlight a range of techniques involved in building an effective telesales process. And you can use the instructional materials to explore how to handle objections and close a sale.

Target Audience

This course will target the needs of line staff, team members, managers, and human resource professionals.

Learning Objectives

At the end of this training course, your delegates will be able to:

  • Identify the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Use these techniques to build an effective process.
  • Explain the benefits of an effective telesales process.

Course Overview

There are seven critical sections in this training course.

1. Telesales training

  • The basic concepts of telesales.
  • The skills gap that happens within telesales environments.
  • What telesales is.
  • The advantages of selling over the phone.
  • The concept of sales.
  • Role of the telephone.

2. The seven deadly sins of telesales

  • Lack of management commitment.
  • Telesales is given minimum attention.
  • Insufficient marketing support.
  • Unrealistic expectations.
  • Staffing mistakes.
  • Insufficient investment.
  • Inadequate measurement and analysis.

3. The selling equation

  • Examine telesales as a process.
  • Discuss fundamental telephone techniques like managing the call, voice, and attitude.

4. Creating the wrong impression

  • The call was not answered at all.
  • The customer left on hold.
  • No identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The stages of a sales call

  • Opening.
  • Presentation.
  • Closing.
  • Departure.

6. Why do people buy

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Enjoyment, pleasure, or comfort.
  • Do it for other people.

7. How to handle objections

  • Better transitions.
  • Clearer buying signals.
  • Closes the sale.


  • Prioritizes your time with instantly available content.
  • Automatically saves you time to focus on delivery.
  • Provides a single source of content for your training courses.
  • Removes the need to develop slide decks, manuals, guides, etc.
  • Eliminates the need to hunt for content on the internet.
  • Highlights training courses you may otherwise not have considered.
  • Offers a seamless jump from an identified need to course delivery.
  • Scales your delivery options with customizable content that can be rebranded.
  • Proven ROI from incredible prices.

What You Get:

  • 38 Page Training Manual.
  • 52 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • Reading List.
  • Course Advertorial.
  • Action Plan.

Order Now

$80.00Add to cart

11 reviews on
Nicole Harris
Nicole Harris
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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