The most powerful telesales skills course. With editable content.

Key features:

  • Gives you everything you need to deliver this course from start to finish.
  • Removes the need to create any content.
  • A detailed manual reveals extra ideas.
  • Easy-to-follow slides and manuals give learners a better experience.
  • Instant access means you can offer this course today.
  • Captures everything without being complicated to deliver.


Leverage training content on telesales to get you started.

Selling over the phone has become an essential sales tool for successful organizations.

You can now use this course content to help you develop the telesales skills of any audience.

Your participants will learn essential telesales skills, strategies, and techniques for selling anything over the phone.

These telesales training course materials will help participants master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences.

The course content will improve participants’ understanding of effective telesales strategies to boost their call confidence and enhance overall sales results.

Your course participants will also better understand successful telesales skills, how to use these techniques in their roles, and the main obstacles to effective telesales.

The course materials will primarily meet the needs of participants new to telesales and selling over the phone.


What’s included?

  • Up to 8 hours of easy to deliver training content.
  • Instant access to everything you need.
  • A before you start guide on how to deliver your course.
  • Editable workbook where learners get the detailed content.
  • All the slides needed for visual learners.
  • 17 versatile training games to encourage greater participation.
  • 17 powerful training icebreakers that are quick and easy to use.
  • 15 practical training guides to improve the quality of your courses.
  • 2 course tests to measure all learning.
  • Easy to deliver activities and exercises designed for precise learning.
  • Selected reading list to expand learning after the course.
  • Editable course advertorial helping you advertize your course.
  • Action plan for long-term delivery of learning objectives.


Sample materials.

We use generic backgrounds so you can rebrand the training course materials as your own.

Topics covered.

1. Telesales training

  • What is telesales?
  • The advantages of selling over the phone.
  • The role of the telephone in generating sales.

2. The seven deadly sins of telesales

  • The impact of a lack of management commitment.
  • What happens when telesales are only given minimum attention?
  • The impact of insufficient marketing support.
  • Unrealistic expectations.
  • The costs of staffing mistakes.
  • Insufficient investment.
  • The impact of inadequate measurement and analysis.

3. The selling equation

  • Telesales as a process.
  • Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression
Conditions that set the wrong impression:

  • The call was not answered at all.
  • The customer left on hold.
  • There is no identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The stages of a sales call

  • Opening.
  • Presentation.
  • Closing.
  • Departure.

6. Why do people buy
People buy to:

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Gain enjoyment, pleasure, or comfort.
  • Buy for other people.

7. How to handle objections

  • Transitions.
  • Buying signals.
  • How to close the sale.



Your participants will:

  • Explore the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Examine techniques available to build an effective process.
  • Understand the benefits of an effective telesales process.