This telesales skills training can be used by trainers and business managers to run workshops on telesales skills. The training material is 100% customizable and instantly available.

Your perfect solution to virtually any delivery opportunity: full-day corporate courses, one-to-one coaching sessions, team training workshops, ongoing professional development sessions, and so much more.

Why you will love this product:

  • Product: Instantly Available.
  • Customization: Fully Editable.
  • Branding: Rebrand As Your Own.
  • Audience: Suitable For All Employees.
  • Duration: Full Day.
  • Experience: No Experience Required.

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Telesales Training

Telesales is a tool for business-to-business and business-to-consumer sales.

Gone are the days when telesales skills are just developed by trial and error. As the world changed, companies woke up and realized that telesales training is important.

With selling opportunities being also passed to so many different levels within an organization, telesales training is also in high demand.

Oak Innovation’s telesales training makes it easier for you to plan and present your own telesales training course.

Everything is instantly downloadable and customizable. You can even completely rebrand the look and feel of this off-the-shelf training so it matches your organization.

Top Companies, Trust Oak Innovation

Course Description

This telesales training by Oak Innovation will provide learners with the knowledge and skills necessary to integrate a telesales process within their company. Adopting these practices will ultimately enhance learners’ competencies within a telesales environment.

Designed to be accessible for all categories of employees, learners will discover the main obstacles to effective telesales. Through engaging training material, discussion, and exercises, learners will learn about the sales equation and the stages of a sales call. And, they will learn about the benefits of an effective telesales process.

From the slide deck and learner manual, learners will explore strategies for setting objectives and achieving key results. Through hands-on exercises and examples, they will also learn about a range of techniques involved in building an effective telesales process.

The course material also includes detail on how to handle objections and how to close a sale.

Learning Objectives

At the end of this training course, participants will be able to:

  • Identify the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Use these techniques to build an effective process.
  • Explain the benefits of an effective telesales process.

Course Overview

There are 5 key sections in this training course.

1. Telesales training
This telesales training introduces the basic concepts of telesales. The training highlights the skills gap that happens within telesales environments. The course also equips learners with key knowledge by discussing what is telesales and the training stresses the advantages of selling over the phone. As a result, the training directly responds to the demands of new and incredibly complex business selling situations.

In addition to covering the basics, the training also equips learners with the ability to understand the seven deadly sins of telesales. The seven deadly sins of telesales are:

  • Lack of management commitment.
  • Telesales given minimum attention.
  • Insufficient marketing support.
  • Unrealistic expectations.
  • Staffing mistakes.
  • Insufficient investment.
  • Inadequate measurement and analysis.

The training also explores the concept of sales and the role of the telephone.

2. The selling equation
The importance of the selling equation has grown over time within companies. And, although the ability to sell is obviously important, selling only forms part of this picture. As a result, the training also:

  • Examines telesales as a process.
  • Discusses fundamental telephone techniques like managing the call, voice, and attitude.

The course also explores how to manage first impressions. Let’s face facts, creating a wrong impression will take an people a long way away from closing a sale. Here are some things that will lead to a wrong impression been formed:

  • Call not answered at all.
  • Customer left on hold.
  • No identification of the agent or the organization.
  • While transferring the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence generated.
  • Agent is rude or condescending.

3. The stages of a sales call
Telesales skills are critical to the future success of any company. And, their importance is becoming more and more recognized by all sorts of companies. In fact, most audiences will already have basic telesales skills.

This section of the training explores the four stages of a sales call:

  1. Opening.
  2. Presentation.
  3. Closing.
  4. Departure.

4. Why do people buy
Using good telesales skills is often the difference between success, or introducing obstacles to selling. And, understanding why people buy and creating an environment conducive to buying is an efficient means to succeeding as an organization. To illustrate, people buy to:

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Enjoyment, pleasure, or comfort.
  • Do it for other people.

This section of the training also highlights the importance of features and benefits. To illustrate:

  • Benefits – what the product will do for the customer.
  • Features – not what the product does.

5. How to handle objections
Very often people struggle because of the presence of objections. However, what might seem like obstacles can be quickly turned into a better awareness of the needs of the customer. This section of the training confirms that in most cases, objections can be removed when a telesales agent:

  • Uses better transitions.
  • Observes clearer buying signals.
  • Closes the sale.

This training will increase awareness about telesales, selling over the phone, and the final section focuses on fundamental telesales skills.

Who Needs Effective Telesales Skills?

  • Senior management that wants to strengthen their relationships with staff.
  • Managers, supervisors, and team leaders need telesales skills to lead, manage and motivate their teams.
  • Administrative, support staff, and line staff that needs telesales skills to maximize their engagement and participation within the organization.
  • HR professionals need telesales skills to meet the needs of the departments that they support.
  • Project managers need telesales skills to create more engagement and collaboration with their teams.
  • Organizational development professionals need telesales skills to secure relationships and participation from all functions within the organization.
  • Consultants and independent contractors who are being asked to play a role in organizational initiatives.

What You Get

  • A 38 Page Participant Manual
  • 52 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

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Telesales Training Course Materials