Train Better With Oak Innovation’s Editable Telesales Training Material.
Learn how to train learners anywhere with editable training course materials.
You can present this telesales training course material to improve the skills of participants who need to sell over the phone.
The training course material will help you develop telesales skills in your participants, and will focus the important elements of an effective telesales process.
Order Now
Trusted By Leading Brands.
Learning Objectives.
Your participants will:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
Topics Covered.
1. Telesales training
- What is telesales?
- The advantages of selling over the phone.
- The role of the telephone in generating sales.
2. The seven deadly sins of telesales
- The impact of a lack of management commitment.
- What happens when telesales are only given minimum attention?
- The impact of insufficient marketing support.
- Unrealistic expectations.
- The costs of staffing mistakes.
- Insufficient investment.
- The impact of inadequate measurement and analysis.
3. The selling equation
- Telesales as a process.
- Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
- Transitions.
- Buying signals.
- How to close the sale.
What You Get:
- Slide Deck (53 slides)
- Workbook (39 pages)
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Ready-to-Use Marketing Materials
- Action Plans
