Telesales Training

$80.00

You need this training content if you want to offer training courses on telesales skills.

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Get Everything You Need To Teach A One-Day Telesales Training Workshop.

 
You can present this telesales training course material to improve the skills of participants who need to sell over the phone.

The training course material will help you develop telesales skills in your participants, and will focus the important elements of an effective telesales process.
 
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Trusted By Leading Brands.

 

aApple
Cadbury
Carlsburg
citi
colgate
comcast
disney
DFA
dunkin
eastern
General-mills
harvard
HRProTeam
HSBC
IAG
IBM
Leica
microsoft
mitubishi
mutual-of-america
 
 

Learning Objectives.

Your participants will:

  • Explore the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Examine techniques available to build an effective process.
  • Understand the benefits of an effective telesales process.

 
 

Topics Covered.

1. Telesales training

  • What is telesales?
  • The advantages of selling over the phone.
  • The role of the telephone in generating sales.

2. The seven deadly sins of telesales

  • The impact of a lack of management commitment.
  • What happens when telesales are only given minimum attention?
  • The impact of insufficient marketing support.
  • Unrealistic expectations.
  • The costs of staffing mistakes.
  • Insufficient investment.
  • The impact of inadequate measurement and analysis.

3. The selling equation

  • Telesales as a process.
  • Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression

Conditions that set the wrong impression:

  • The call was not answered at all.
  • The customer left on hold.
  • There is no identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The stages of a sales call

  • Opening.
  • Presentation.
  • Closing.
  • Departure.

6. Why do people buy
People buy to:

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Gain enjoyment, pleasure, or comfort.
  • Buy for other people.

7. How to handle objections

  • Transitions.
  • Buying signals.
  • How to close the sale.

 

What You Get:

  • Slide Deck (53 slides)
  • Workbook (39 pages)
  • Activities And Exercises
  • Training Guides
  • Reading Lists
  • Assessment Tools
  • Ready-to-Use Marketing Materials
  • Action Plans

 

 
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