Performance Benchmarking


Performance benchmarking is the process of measuring a company’s performance of products, services, and other business processes against other companies, competitors, and/or best practice industry leaders.

You will get the following content to present your courses on performance benchmarking.

  • 82 Customizable PowerPoint Slides.
  • A 72 Page Instructor Manual.
  • A 67 Page Training Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • Course Advertorial.
  • An Action Plan.


How To Present A Performance Benchmarking Course

This Performance Benchmarking Course is an easy and fun course used in various training workshops, meetings, and activities. It is suited for groups of 12-15 people but can be applied to larger groups by forming smaller groups. It only needs about a day to present the content.

It is easy to present this course. Download the content you’ll need (slide deck, manual and guides). And then follow the course outline.

The content can be rebranded and customized by adding a logo.

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Course Description

Performance benchmarking evaluates processes by comparing them against what is seen as a standard or best practice within other companies.

This Performance benchmarking course begins by sharing that companies complete benchmarking projects to:

  • Compare performance versus that of your competitors.
  • Compare performance across your own company.
  • Achieve greater performance accountability.
  • Identify performance gaps and areas of improvement.
  • Develop standardized metrics.
  • Mobilize a culture of continuous improvement.

It then details the four main types of benchmarking:

  1. Internal benchmarking.
  2. Competitive benchmarking.
  3. Functional benchmarking.
  4. Generic benchmarking.

The course then explains that the main advantages of benchmarking for a company include the following:

  • Increased competitiveness.
  • Improved standards.
  • Improved efficiency.
  • Increased customer focus.
  • Reduced risk.
  • A culture of continuous improvement develops.
  • Areas of improvement are highlighted.
  • Key activities are identified.
  • A focus on quality.
  • Increased performance.
  • Greater performance expectations.

And, highlights the disadvantages that need to be managed occur because benchmarking:

  • It is open to bias.
  • Can create dependencies.
  • May be impacted by a lack of information.
  • It can be costly.
  • Can create inaccurate comparisons.
  • It may hinder understanding.
  • It can create stagnation.
  • May reduce customer satisfaction.

Next, the course explores why some projects fail. Examines the components of a benchmarking system. And details how employees influence the success of benchmarking projects.

Then, the course details how to develop a project. And how to identify the role of benchmarking within companies.

Who Should Attend

This performance benchmarking course will target the needs of line staff, team members, managers, and human resource professionals.

What Your Delegates Will Learn

Your audience will learn to:

  • Understand the importance of benchmarking.
  • Identify the components of a benchmarking system.
  • Describe why some benchmarking projects fail.
  • Understand how employees influence benchmarking projects.
  • Develop a benchmarking project.
  • Identify the role of benchmarking.

Course Outline

Now let’s explore the six key sections of this training course material.

1. Benchmarking

  • Define how some companies achieve improvements.
  • Identify how benchmarking is an in-depth critical examination within a company.
  • Recognize the benchmarking process.
  • Explain how successful benchmarking is dependent on exploring products or processes.
  • Describe tried and tested techniques that can be used to compare products or processes with those of another company or across sections of a single company.

2. Performance benchmarking and product benchmarking

  • Explain that performance benchmarking involves collecting and comparing data to identify performance gaps.
  • Product performance benchmarks are the reference points for comparing products to others.
  • Illustrate best practices, standards, and outcomes in this area.
  • Describe how to introduce a successful benchmarking project.

3. How to engage within benchmarking projects

  • Explore the reasons why projects are needed.
  • Outline the reasons why performance skills are needed.
  • Discuss how to scope a project.
  • Establish the source of a project statement.
  • Define an actual plan.
  • Focus on understanding processes and measures within projects.

4. The project team

  • Illustrate how to build the project team and the roles required.
  • Define the role of resources and other key factors.

5. The key stages of a benchmarking process

  • Select the approach to use.
  • Set the objectives of a project.
  • Prepare and plan activities.
  • Review project findings.
  • Focus on implementing improvements.
  • Evaluate the project.

6. Why benchmarking projects fail

  • Highlight lack of clarity of purpose or focus.
  • Discuss the poor level of involvement.
  • Identify communication issues.
  • No follow-through on implementation.
  • Highlight the impact of a lack of resources.
  • Identify a poor awareness of the benefits.

Performance Benchmarking Course Overview

  • An 82 Customizable PowerPoint Slides.
  • A 72 Page Instructor Manual.
  • A 67 Page Training Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Course Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

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Why We Created This Performance Benchmarking Course

Benchmarking skills are the skills and knowledge required to participate in and perform an effective benchmarking project.

These skills include:

  • Critical thinking.
  • Attention to detail.
  • Project management skills.
  • business awareness.
  • Technical report writing.
  • communication skills.

Performance benchmarking skills are essential skills. These skills can be developed through various training approaches. And these skills are beneficial to all staff.

There are some key reasons why developing benchmarking skills is essential.

To illustrate:

  • A recent LinkedIn Learning Report found that 76% of Gen Z learners report that learning is the key to a successful career.
  • Monster suggests that 45% of surveyed employees said they would be more likely to stay at their current jobs if offered more development.
  • Yet, Clear Company reports that 74% of employees say that a lack of professional development prevents them from reaching their full potential.
  • Gartner reports that 70% of employees don’t have the skills they need to succeed in their jobs.

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