Powering Managing Complaints Courses.
Looking for a way to help your learners get better at managing complaints?
Our comprehensive training course material on managing complaints is just what you need! It’s full of practical and engaging content that will help your learners practice and retain essential skills. This bundle includes our best-selling instructor manual, learner workbook and lots more.
Our training course on managing complaints is perfect for learners who want to improve their complaint management skills. Thus, you can be sure your learners understand the value of handling complaints to succeed.
Your learners will learn essential complaint management skills, such as active listening, decisiveness, business awareness, empathy, and strong communication skills, from this course content.
The course material also explores a practical complaint-handling approach that helps teams manage and measure an effective complaint-handling process.
What’s Included. Explore The Highlights.
- Up to 8 hours of easy to deliver training content.
- Instant access to everything you need.
- A before you start guide on how to deliver your course.
- Editable workbook where learners get the detailed content.
- Easy to follow instructor manual so you don’t miss anything.
- All the slides needed for visual learners.
- 17 versatile training games to encourage greater participation.
- 17 powerful training icebreakers that are quick and easy to use.
- 15 practical training guides to improve the quality of your courses.
- 2 course tests to measure all learning.
- Easy to deliver activities and exercises designed for precise learning.
- Selected reading list to expand learning after the course.
- Editable course advertorial helping you advertize your course.
- Action plan for long-term delivery of learning objectives.
Sample Materials. Take A Closer Look.
We use generic backgrounds so you can rebrand the training course materials as your own.
Topics Covered. Explore The Detail.
1. Introduction.
- An effective complaint handling process.
2. The six critical components of an effective complaint management process.
- The importance of a contact point.
- An investigation methodology.
- The need for documentation.
- Improving communication.
- Resolution.
- Implementation of learning/improvements.
3. The benefits of handling complaints within an organization.
- How to build customer ambassadors.
- How to increase customer loyalty.
- Maintaining a customer base.
- How to use customer complaints to increase profitability.
4. Five clear trends will emerge when complaints are handled poorly.
- Customers leave due to dissatisfaction.
- Competitors use the failure against you.
- Loss of revenue/profit.
- The potential demotivation of personnel involved in the process.
- Loss of an opportunity to learn and improve.
5. A practical approach to complaint management.
- The practical steps involved an effective complaint-handling process.
6. Conclusion.
- How to manage and measure an effective complaint management process.
Objectives. Designed To Make A Difference.
At the end of this training course on managing complaints skills, your participants will be able to:
- Understand the value of handling complaints within the organization.
- Understand and use a practical complaint-handling approach.
- Explore how to manage and measure an effective complaint-handling process.
- Examine an effective complaint-handling process.
