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Looking for a way to help your learners get better at managing complaints?
Our comprehensive training course material on managing complaints is just what you need! It’s full of practical and engaging content that will help your learners practice and retain essential skills. This bundle includes our best-selling instructor manual, learner workbook and lots more.
Powering Managing Complaints Courses.
Our training course on managing complaints is perfect for learners who want to improve their complaint management skills. Thus, you can be sure your learners understand the value of handling complaints to succeed.
You can use this course content to teach your learners essential complaint management skills, such as active listening, decisiveness, business awareness, empathy, and strong communication skills.
The course material also explores a practical complaint-handling approach that helps teams manage and measure an effective complaint-handling process.
What’s Included. Explore The Highlights.
- Easy-to-follow training content for use by any instructor.
- Learner printables, including workbooks, will come with each course.
- Digital slides and printables for instructors.
- Easy-to-follow training games, training icebreakers, and practical training guides.
- Editable workbooks, tests, exercises, advertorials, reading lists and action plans for each course.
NO MORE spending long days or nights working when you have to deliver a training course … AND your learners will thank you as they will learn what they need! Prep ahead, and you’ll be all set!
Benefits Of Managing Complaints Skills Training.
Strengthening complaint management skills is all about creating not being afraid of feedback. Developing a robust complaint management process can lead to successful outcomes for everyone.
Who Should Take Managing Complaints Skills Training?
This program is specifically designed for managers and line staff with at least one year of experience who are responsible for managing complaints in the organization or a business unit.
How Should You Use These Training Materials On Managing Complaints?
This Managing Complaints Training Bundle has it all and requires NO PREP!
The resources in this bundle are designed to explore key conflict management issues, and make learning engaging, practical and interactive!
This editable workbook is an engaging way for learners to work on complaint management skills, experience, and will help build confidence!
Top Tip: If you’d like to give the training materials more meaning, why not add company or learner-specific content? That way, they’ll look extra personalized when you deliver the course.
Why You’ll LOVE This Training Content!
- You get flexible training materials that give you everything you’ll need.
- You get lots of interactive training content to choose from.
- There are limitless ways to meet your presentation needs for ALL types of learners!
- You SAVE TIME on every course because we have done this hard work for you.
- You SAVE MONEY on every course because you’ll never need to order another set of training materials again!
- Going digital means you can take your training material with you no matter where you are.
- You can easily edit the training material for you!
- Everything is easy to present, no matter your experience level.
- The content is perfect for instructors at ANY level or under ANY schedule!
- You can edit the content to meet your presentation style and target unique learner needs.
- Whether you prefer to deliver the training material as provided or edit it to meet your learner needs and teaching style … this training material is set up for both options!
Sample Materials. Take A Closer Look.
We use generic backgrounds so you can rebrand the training course materials as your own.
Topics Covered. Explore The Detail.
1. Introduction.
- An effective complaint handling process.
2. The six critical components of an effective complaint management process.
- The importance of a contact point.
- An investigation methodology.
- The need for documentation.
- Improving communication.
- Resolution.
- Implementation of learning/improvements.
3. The benefits of handling complaints within an organization.
- How to build customer ambassadors.
- How to increase customer loyalty.
- Maintaining a customer base.
- How to use customer complaints to increase profitability.
4. Five clear trends will emerge when complaints are handled poorly.
- Customers leave due to dissatisfaction.
- Competitors use the failure against you.
- Loss of revenue/profit.
- The potential demotivation of personnel involved in the process.
- Loss of an opportunity to learn and improve.
5. A practical approach to complaint management.
- The practical steps involved an effective complaint-handling process.
6. Conclusion.
- How to manage and measure an effective complaint management process.
Objectives. Designed To Make A Difference.
At the end of this training course on managing complaints skills, your participants will be able to:
- Understand the value of handling complaints within the organization.
- Understand and use a practical complaint-handling approach.
- Explore how to manage and measure an effective complaint-handling process.
- Examine an effective complaint-handling process.
Get Instant Access To Everything You Need.
- Workbook.
- Slide Deck.
- Instructor Manual.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
