Managing Complaints Course


Get instant access to everything you need to run focused workshops or one-day courses. You will receive:

  • Workbooks.
  • Slide Decks.
  • Training Guides.
  • Free Training Games.
  • Free Training Icebreakers.
  • Course Tests.
  • Activities/Exercises.
  • Reading Lists.
  • Course Advertorials.
  • Action Plans.
Suitable for all categories of staff.


Looking for the best content to start your managing complaints course?

There are so many training course material providers that deciding which one to choose can be challenging. You want something that meets your audience’s needs, is easy to present, and has the flexibility to help when needed.

Oak Innovation’s popular course materials offer various solutions for participants who are new to managing complaints.

You can use this training material to share essential complaint management skills, such as active listening, decisiveness, business awareness, empathy, and strong communication skills.

Participants will understand the value of handling complaints within the organization.

The content also explores a practical complaint-handling approach and helps teams manage and measure an effective complaint-handling process.


Who Do We Recommend Oak Innovation For?

  • Individuals looking to start training quickly – Oak Innovation’s instant availability and beginner-friendly training course material mean you can get a course up and running within minutes.
  • New training professionals – This training course material is the easiest course builder to use, offering complete course templates and an intuitive design to help you deliver an effective course.
  • Development-focused managers – Oak Innovation is well known for its customizable complete course templates, so we highly recommend the training course material for people managers, especially for team-leads and supervisors.
  • Businesses and professionals offering services – If you need to offer training courses or provide workshops, Oak Innovation’s training course material makes this a smooth experience for both course participants and businesses alike.
  • Entrepreneurs – Oak Innovation’s focus on offering rebrandable and customizable products, a functionality available across all our training materials, makes it the ideal course builder for setting up a side hustle.
  • Companies interested in reducing costs – Not only is Oak Innovation very affordable, but its practical content and training guides make it easy to start running training courses.

Whether it’s about a brand new training course, or launching a new workshop, people at all stages of their training delivery journey get busy or under pressure sometimes. And that’s where we can help.

Think of Oak Innovation as a one-stop shop for getting the training course material you need.

Sample Materials.

We use generic backgrounds so you can rebrand the training course materials as your own.

Topics Covered.

1. Introduction.

  • An effective complaint handling process.

2. The six critical components of an effective complaint management process.

  • The importance of a contact point.
  • An investigation methodology.
  • The need for documentation.
  • Improving communication.
  • Resolution.
  • Implementation of learning/improvements.

3. The benefits of handling complaints within an organization.

  • How to build customer ambassadors.
  • How to increase customer loyalty.
  • Maintaining a customer base.
  • How to use customer complaints to increase profitability.

4. Five clear trends will emerge when complaints are handled poorly.

  • Customers leave due to dissatisfaction.
  • Competitors use the failure against you.
  • Loss of revenue/profit.
  • The potential demotivation of personnel involved in the process.
  • Loss of an opportunity to learn and improve.

5. A practical approach to complaint management.

  • The practical steps involved an effective complaint-handling process.

6. Conclusion.

  • How to manage and measure an effective complaint management process.



Your participants will:

  • Understand the value of handling complaints within the organization.
  • Understand and use a practical complaint-handling approach.
  • Explore how to manage and measure an effective complaint handling process.
  • Examine an effective complaint handling process.


What’s Included?

You get instant access to everything you need.

  • Workbook.
  • Slides.
  • Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 15 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.