Discover Why Customers Deliver Conflict Resolution Skills Training With Oak Innovation.
Oak Innovation makes it simple to develop conflict resolution skills courses that help organizations drive business success and create a supportive work culture.
Everything Included For $119.95.
Oak Innovation’s conflict resolution course pack offers highly engaging content that trainers can use to deliver this course.
All The Course Material You’ll Need.
Using this conflict resolution training material will help you confidently instruct your audience on managing workplace conflict situations.
The course material will also help your participants resolve conflicts of all types successfully, and they will:
- Understand the root causes of conflict.
- Improve communication and negotiation tactics.
- Resolve disputes through mediation and problem-solving.
- Foster a positive and collaborative environment.
The course material focuses on the positive aspects of conflict and explains the main elements of conflict management.
You can also easily edit and rebrand this conflict resolution training material as your own.
Course Outline:
Along with the introduction, there are three lessons your participants will work through.
1. What is conflict management?
You can use the content to share a definition of conflict and to improve your audience’s conflict management skills.
Key takeaways:
- Participants will explore a definition of conflict management skills, discuss the types of conflict that can exist in companies, and explore the main types of conflict resolution roles.
2. Conflict-handling strategies
A key section where content can be used to explore various conflict management strategies.
Key takeaways:
- Course participants will explore why conflict management strategies are essential and discuss several available ones (competing, collaborating, compromising, avoiding, and accommodating).
3. Conflict management outcomes
Here the content can help your audience understand conflict outcomes and better manage conflict situations.
Key takeaways:
- Course participants will get an overview of how to manage conflict situations better and be able to outline four primary conflict outcomes (exploration, reflection, creativity, and renewal).
Objectives:
In this training course on conflict resolution skills, your participants will:
- Understand the relationship between conflict and the organization.
- Explore sources and types of conflict.
- Understand different perspectives on conflict.
- Understand different conflict-handling strategies and styles.
- Explore conflict outcomes.
Skills Gained:
Based on the learning objectives and course description provided for the Oak Innovation Conflict Resolution Skills course, participants will gain the following skills:
- Understanding conflict management: Understanding what it means and its importance in organizations.
- Identifying conflict types: Skills to recognize and categorize different conflicts that can exist in companies.
- Conflict resolution roles: Understanding the leading conflict resolution roles within an organization.
- Conflict-handling strategies: Knowledge of various conflict management strategies, including competing, collaborating, compromising, avoiding, and accommodating.
- Strategy application: Ability to understand when and how to apply different conflict-handling strategies in various situations.
- Conflict management outcomes: Skills to better manage conflict situations and understand the four primary conflict outcomes (exploration, reflection, creativity, and renewal).
- Organizational conflict awareness: Understanding the relationship between conflict and organizational dynamics.
- Conflict source identification: Ability to explore and identify sources of conflict within a workplace setting.
- Perspective analysis: Skills to understand and analyze different perspectives on conflict.
- Conflict resolution style development: Ability to develop and refine one’s conflict resolution style and strategies.
- Positive conflict management: Understanding how to leverage conflict for positive outcomes such as creativity and renewal.
Participants will develop a comprehensive set of skills covering the theoretical understanding of conflict, practical conflict resolution strategies, and the ability to manage conflict for positive organizational outcomes.
What You Get:
- Course workbook (52 pages) filled with exercises and tips.
- Instructor manual with detailed session plans.
- Slide deck (67 slides) with engaging visuals and key concepts.
- Free training games to make learning fun and interactive.
- Free training icebreakers to foster open communication.
- Practical training guides to enhance learning.
- Course tests to measure learning outcomes and knowledge gains.
- Activities/exercises to reinforce concepts through practice.
- Reading lists to provide additional learning resources.
- Marketing material to promote your courses.
- Action plans to develop implementation strategies.
Plus, You Get These Exclusive Free Guides On:
- Turbocharging your training games (includes 17 free training games).
- Mastering the art of icebreakers (includes 17 free icebreakers).
- Taking charge of course participation levels.
- Reigniting your questioning skills.
- Staying ahead with active listening skills.
- Future-proofing by selecting the right course materials.
- Improving training evaluations.
Order Now, And You’ll Also Get These Free Bonus Resources On:
- Creating presentations that people want.
- Mastering how you deal with difficult people.
- Building personal values.
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Extra Benefits:
- You can fully edit fonts, logos, and branding – all easily done.
- The course material can be edited with Microsoft Word, PowerPoint, and PDF.
- This is a one-time purchase with no ongoing fees or subscriptions.
- The course templates have everything you need to deliver courses.
- You get instant access after placing your order.
- Your order adds significant value to the time savings you receive.
- The content increases the type of corporate, employee, and leadership courses you can deliver.
Check out all the other training course materials available in our shop.
Ideal For:
Roles that find this training useful include:
- Managers and team leaders.
- HR professionals.
- Customer service representatives.
- Anyone seeking to improve their conflict resolution skills.
