Conflict Resolution


Oak Innovation’s most powerful, editable conflict resolution content.

Key features:

  • Gives you everything you need to deliver this course from start to finish.
  • Removes the need to create any content.
  • A detailed instructor manual reveals extra ideas.
  • Easy-to-follow slides and manuals give learners a better experience.
  • Instant access means you can offer this course today.
  • Captures everything without being complicated to deliver.


Grow your conflict resolution courses with Oak Innovation.

Conflict is an inevitable part of business situations.

This one-day conflict resolution training material can help you confidently teach your audience how to manage workplace conflict situations.

With our conflict resolution training materials, you can also easily edit and rebrand this content as your own.

The course material on conflict resolution skills will help participants resolve conflicts of all types successfully, and they will:

  • Understand the root causes of conflict.
  • Improve communication and negotiation tactics.
  • Resolve disputes through mediation and problem-solving.
  • Foster a positive and collaborative environment.

The course material focuses on the positive aspects of conflict and explains conflict management. Participants will explore various conflict-handling strategies and examine conflict-management outcomes from successfully handling workplace conflict.

What’s included?

Imagine how it will feel to get:

  • Up to 8 hours of easy to deliver training content.
  • Instant access to everything you need.
  • A before you start guide on how to deliver your course.
  • Editable workbook where learners get the detailed content.
  • Easy to follow instructor manual so you don’t miss anything.
  • All the slides needed for visual learners.
  • 17 versatile training games to encourage greater participation.
  • 17 powerful training icebreakers that are quick and easy to use.
  • 15 practical training guides to improve the quality of your courses.
  • 2 course tests to measure all learning.
  • Easy to deliver activities and exercises designed for precise learning.
  • Selected reading list to expand learning after the course.
  • Editable course advertorial helping you advertize your course.
  • Action plan for long-term delivery of learning objectives.


Sample materials.

We use generic backgrounds so you can rebrand the training course materials as your own.

Topics covered.

1. What is conflict management?

  • A definition of conflict management skills.
  • The types of conflict that can exist in companies.
  • The main types of conflict resolution roles.

2. Conflict-handling strategies

  • Why conflict management strategies are essential.
  • Several conflict management strategies are available (competing, collaborating, compromising, avoiding, and accommodating).

3. Conflict management outcomes

  • How to better manage conflict situations.
  • Four primary conflict outcomes (exploration, reflection, creativity, and renewal).



Your participants will:

  • Understand the relationship between conflict and the organization.
  • Explore sources and types of conflict.
  • Understand different perspectives on conflict.
  • Understand different conflict-handling strategies and styles.
  • Explore conflict outcomes.


Conflict Resolution