Improve The Effectiveness Of Your Courses With Everything You Need To Teach A One-Day Course On Conflict Resolution Skills.
These conflict resolution training materials are designed to provide a practical and comprehensive introduction to conflict management and conflict resolution.
When you deliver this course material it will help your participants gain practical insights into the power of conflict resolution skills, their real-world applications, and how investing in conflict management skills helps companies.
The overall structure and practical detail will be greatly improved when used in pretty much all training courses that it used in. It has very versatile slide decks, workbooks, and training guides so it can be used in all types of courses if needed.
Trusted By Leading Brands.
Learning Objectives.
Your participants will:
- Understand the relationship between conflict and the organization.
- Explore sources and types of conflict.
- Understand different perspectives on conflict.
- Understand different conflict-handling strategies and styles.
- Explore conflict outcomes.
You can also easily edit and rebrand this conflict and conflict resolution training material for your business.
Topics Covered.
1. What is conflict management?
- A definition of conflict management skills.
- The types of conflict that can exist in companies.
- The main types of conflict resolution roles.
2. Conflict-handling strategies
- Why conflict management strategies are essential.
- Several conflict management strategies are available (competing, collaborating, compromising, avoiding, and accommodating).
3. Conflict management outcomes
- How to better manage conflict situations.
- Four primary conflict outcomes (exploration, reflection, creativity, and renewal).
What You Get:
- Detailed Instructor Manual
- Slide Deck
- Training Games
- Icebreakers
- Training Guides
- Customizable Course Tests
- Hands-On Activities and Exercises
- Reading Lists
- Marketing Materials
- Action Plans
