Designed By Trainers, Delivered By You.
Our course materials are mindfully designed to be an easy way to improve your learners’ customer focus skills.
Whether you’re looking for a new customer-focused skills course or want to start offering training workshops, this ready-made course material can help you move forward.
Real Results, Delivered.
- Skill stimulating training content; offering development opportunities by satisfying your learners’ training needs.
- Editable training content for your training courses and workshops.
- Recommended by trainers and people managers worldwide.
- Great for rebranding with your logo; examples, or company-specific information.
- Easy to deliver training content for any situation.
- Instant access to editable training content.
See What’s Inside.
- Built-in workbook (83 pages) for easy delivery of the course.
- An editable slide deck (90 slides) no matter what course you choose.
- Get 17 free training games for easy selection and delivery.
- Save time with 17 free and easy-to-use training icebreakers.
- Quickly access 15 easy-to-understand and practical training guides.
- Offer 2 unparalleled course tests powered to improve learning.
- Easily access intuitive activities and exercises included to ensure the content supports learning.
- Access a reading list that fits into all situations.
- Instantly and effortlessly use the course advertorial with learning objectives included.
- Explore an action plan with built-in questions.
Discover The Difference Editable Training Content Makes!
- Over 50% more affordable than competitors — grab more value with every course!
- Robust content that won’t disappoint — free more time from less rework.
- Incredibly easy to present — deliver with zero effort.
- Brand with your logo — add company details to make it truly unstoppable.
- Infinitely flexible — perfect for even the most difficult learners.
- Editable training content created for unlimited delivery.
Deliver better and faster while being more flexible than any other training content you’ve experienced!
You Get The Content You Need.
These training course materials have been designed to be easy to deliver, regardless of the type of organization your audience works for.
The training course materials focus on teaching teams to master customer-focus skills, develop a customer-first mindset, identify different customer types, and interact with customers.
This course material can be used to instruct participants about customer-centric strategies and the tools and techniques for understanding customer needs, effective communication, and problem-solving.
By the end of the course material, your audience will have all the information they need to build sustainable customer focus practices that lead to:
- A customer-first mindset across an organization.
- Differentiation through unparalleled service quality.
- Earning customer trust, satisfaction, and repeat business.
- Increased revenue by selling more to happy existing customers.
Benefits Of Customer Focus Skills Training.
The customer-focused skills training program offers the opportunity to develop the strong knowledge base, awareness, and skills required to complete successful customer relationships.
Product Details.
Development:
Our pre-prepared material on customer focus skills is a great professional development course solution for any situation.
We designed these high-quality pre-prepared material with professional instructors in mind, they’re created to be extra easy-to-present, more customizable, and more flexible than all other all-purpose pre-prepared training course material on the market.
Uses:
There are literally hundreds of uses for our training course material on customer focus skills. This is the course material to buy if you’ve never delivered a course on customer focus skills before or if you’re not sure what sort of content will work best for you.
These training course material can be used as is or edited to include examples, activities, or industry-specific content.
When used as downloaded the practical slides and manuals act like a development blueprint, because of this you can simply follow the content provided while the bonus training guides keep you up to date with the latest approaches.
The editable option is for company-specific focused workshops, skills-specific sessions, mentoring individual employees, developing teams, and hundreds of other potential applications.
Use this training course material for any kind of professional development, from full-day courses to the most interactive lunch-and-learn sessions, these training course materials will get the job done.
Method:
When using our training course material on customer focus skills, it’s usually best to add your logo to the content first. This gives you brandable options with each course delivered. One of the greatest things about this content is that it allows you to deliver a course without having to create the content.
Pre-prepared material work extremely well just as downloaded. The as downloaded method is great for full-day courses, delivering breakout sessions and workshops, small team development sessions, and much more.
Once you’ve downloaded the slides and manuals you can brand the content and continue using it deliver your own training courses, workshops, or sessions.
In instructor-led sessions, pre-prepared material is a perfect complement to any other professional development programs that are being delivered.
Is This Course For Your Audience?
Designed for managers, team leaders, and line staff with limited prior experience in customer-focused thinking, this program is ideal for those seeking to deepen their understanding.
Business professionals from diverse industries and backgrounds will find value in this course.
Trusted By The World’s Leading Companies.
These training course materials on customer focus skills are ideal for ALL categories of staff.
The training course materials are the ultimate way to instruct your learners on developing their customer-focus skills!
These printable and editable course materials are perfect for delivering training courses.
This resource makes it easy to plan and implement workshops. Just add a logo, print, and you’re ready!
Top Tip: If you’d like to give the training materials more meaning, why not add company or learner-specific content? That way, they’ll look extra personalized when you deliver the course.
Topics Covered. Explore The Detail.
1. How to create customer focus.
- The main benefits of being customer-focused.
- The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
- Market information and profit.
2. The customer service environment
- The main characteristics of excellent customer service.
- What is the customer service environment?
- Customer service as a process.
- Why we need customers.
- How to identify customers.
- The importance of the Pareto Principle.
3. Poor customer-centric practices
- Exploring how a product-centric company focuses on selling the same products. And to as many customers as possible.
- Examining how a customer-centric approach concentrates on selling more products and providing a positive customer experience to the same customers.
4. How to know your customers
- Customer Loyalty.
- Switching costs.
- Common reasons why customers leave.
- Crises and commitments.
5. Customer service culture
- What are the main influences on a customer service environment?
- Standards, innovation, and excellent service.
6. Maximizing communication
- Key communication practices, including active listening skills.
- Customer styles.
- How to introduce an effective complaint-handling system.
Objectives. Designed To Make A Difference.
At the end of this training course on customer focus skills, your participants will be able to:
- Understand the vital importance of the customer.
- Explore the value of having excellent customer service.
- Examine the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Understand when a company is customer-driven.
- Explore different customer types and how to interact with them.
Customer Focus Skills | Training Course Material For Trainers
