Start Delivering This On-Demand Customer Focus Skills Training Content.
At Oak Innovation, we understand that you might want to customize this course to meet your needs.
As a result, you have the right to edit or customize the course materials as provided. You can also add to the slides, workbooks, and activities to keep them consistent with your existing training materials or combine content across different course titles.
Our course materials are mindfully designed to be an easy way to improve your learners’ customer focus skills.
Whether you’re looking for a new customer-focused skills course or want to start offering training workshops, this ready-made course material can help you move forward.
What You Get.
- Built-in workbook (83 pages) for easy delivery of the course.
- An editable slide deck (90 slides) no matter what course you choose.
- Get 17 free training games for easy selection and delivery.
- Save time with 17 free and easy-to-use training icebreakers.
- Quickly access 15 easy-to-understand and practical training guides.
- Offer 2 unparalleled course tests powered to improve learning.
- Easily access intuitive activities and exercises included to ensure the content supports learning.
- Access a reading list that fits into all situations.
- Instantly and effortlessly use the course advertorial with learning objectives included.
- Explore an action plan with built-in questions.
Good To Know.
- You can fully edit fonts, logos and branding (and even edit content) – all easily done.
- Can be used with Microsoft Word, PowerPoint, and PDF.
- One time purchase, no ongoing fees or subscriptions.
- Simple to use and comes with everything you need to get you started.
- Immediately available to you once you’ve placed your order – get started right away.
- More than pays for itself in the time savings you make by purchasing pre-written training content.
- Will immediately increase the range professional courses for your business so you can get back to delivering courses rather than spending your time creating content!
Check out all the other course materials in our shop. They’re designed to offer consistent professional courses to your teams, leaders, and clients.
You Get The Content You Need.
These training course materials have been designed to be easy to deliver, regardless of the type of organization your audience works for.
The training course materials focus on teaching teams to master customer-focus skills, develop a customer-first mindset, identify different customer types, and interact with customers.
This course material can be used to instruct participants about customer-centric strategies and the tools and techniques for understanding customer needs, effective communication, and problem-solving.
By the end of the course material, your audience will have all the information they need to build sustainable customer focus practices that lead to:
- A customer-first mindset across an organization.
- Differentiation through unparalleled service quality.
- Earning customer trust, satisfaction, and repeat business.
- Increased revenue by selling more to happy existing customers.
Benefits Of This Customer Focus Skills Training Content.
The customer-focused skills training program offers the opportunity to develop the solid knowledge base, awareness, and skills required to manage customer relationships successfully.
Target Audience.
Designed for managers, team leaders, and line staff with limited prior experience in customer-focused thinking, this program is ideal for those seeking to deepen their understanding.
Business professionals from diverse industries and backgrounds will find value in this course.
Trusted By The World’s Leading Companies.
These training course materials on customer focus skills are ideal for ALL categories of staff.
The training course materials are the ultimate way to instruct your learners on developing their customer-focus skills!
These printable and editable course materials are perfect for delivering training courses.
This resource makes it easy to plan and implement workshops. Just add a logo, print it, and you’re ready!
Top Tip: If you’d like to give the training materials more meaning, why not add company or learner-specific content? That way, they’ll look extra personalized when you deliver the course.
Topics Covered. Explore The Detail.
You can use the content provided to deliver the critical sections of this training course.
1. How to create customer focus.
The content provided can help you examine the essential aspects of a customer-driven organization, including loyalty and value-added service.
Key takeaways:
- You can provide specific advice on the main benefits of being customer-focused, explore the essential aspects of customer focus (e.g., loyalty and value-added service), and the effects of poor customer focus.
- Participants will examine market information and profit.
2. The customer service environment
For the best results, you can use the content to explore customer service as a process and explain why we need customers. This approach will help your audience identify customers. Make sure your audience also understands the Pareto Principle.
In this section, course participants will:
- Introduce the main characteristics of excellent customer service.
- Discuss what the customer service environment is.
- Explore customer service as a process.
- Discuss why we need customers.
- Learn how to identify customers.
- Explore the importance of the Pareto Principle.
3. Poor customer-centric practices
This section of the course explains why companies need to spend a lot of time working out what customers want – and what will make these customers make favorable purchase decisions.
The content provided can be used to investigate customers’ expectations and encourage your audience to share their experiences. This form of storytelling will facilitate deeper learning for all concerned.
In this section, course participants will:
- Explore how a product-centric company focuses on selling the same products. And to as many customers as possible.
- Examine how a customer-centric approach concentrates on selling more products and providing a positive customer experience to the same customers.
4. How to know your customers
Base your discussions of the content in this section on aspects like loyalty and switching costs.
You can end this section by discussing why customers leave, crises, and commitments.
In this section, course participants will:
- Discuss customer loyalty.
- Identify switching costs.
- Outline common reasons why customers leave.
- Focus on crises and commitments.
5. Customer service culture
You can use the content to explore the critical standards, innovation, and excellent service areas.
Key takeaways:
- You can outline the main influences on a customer service environment and discuss standards, innovation, and excellent service.
6. Maximizing communication
Solid communication practices must become embedded as customer-driven practices evolve into accepted processes.
The content provided can be used to discuss best practices for listening skills, customer styles, and complaint-handling systems.
In this section, course participants will explore:
- Critical communication practices, including active listening skills.
- Customer styles.
- How to introduce an effective complaint-handling system.
Objectives. Designed To Make A Difference.
At the end of this training course on customer focus skills, your participants will be able to:
- Understand the vital importance of the customer.
- Explore the value of having excellent customer service.
- Examine the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Understand when a company is customer-driven.
- Explore different customer types and how to interact with them.
