Get Everything You Need To Teach A One-Day Course On Business Excellence Skills
You can present these business excellence training course materials to develop the business excellence skills of supervisors, team leaders, managers, and business professionals.
Whether you’re just starting out or you’ve been in business for years, this business excellence editable training course material is a time-saving training solution that provides engaging slide decks and editable participant workbooks that combine perfectly with expert training guides.
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Topics Covered.
1. Business excellence
- The excellent organization.
- Why we need excellence.
- Roles and responsibilities.
- Core values and concepts.
- The role of delivering excellence.
- The differences between quality and excellence.
- Potential obstacles to excellence.
2. The main criteria for excellence
- EFQM Business Excellence Model and the Baldridge National Quality Program.
3. Excellence and strategic management
- How to use vision, metrics, and innovation within companies.
4. Continuous improvement
- Continuous improvement in improving products, services, or processes.
- The role of leadership in implementing excellence.
5. Excellence and the customer
- Maximizing customer relationship skills.
Learning Objectives.
Your participants will:
- Understand what defines an excellent organization.
- Examine the components of an operational excellence strategy.
- Explore the excellence awards, such as the Baldridge & Business Excellence EFQM Awards.
- Understand the nature of excellence.
What You Get:
- Slide Deck (63 slides)
- Course Workbook (48 pages)
- Training Games
- Icebreakers
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Marketing Materials
- Action Plans
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