ABOUT THIS PRODUCT

Flexible Editing. Everything You Need.

Easily download and present training course materials for your courses, workshop, coaching sessions, and any other purpose.

This complete toolkit includes:

– 48-page customizable training workbook to engage employees
– 79 adaptable PowerPoint slides to support workshops
– 17 interactive games and 17 icebreakers to energize training
– 12 practical guides with best practices
– 2 course tests to evaluate learning
– Customizable activities, exercises, reading list, and action plan

Presentations Made Easy

With our proven framework, you’ll foster a culture of excellence that empowers your team to execute at the highest levels. Easy to tailor to your specific industry and organizational size, these ready-to-go resources will help you:

– Develop strong leadership capabilities
– Continuously improve processes
– Increase employee engagement
– Deliver exceptional customer experiences

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Course Objectives

During this course, participants will learn how to:

• Understand what defines an excellent organization.
• Describe the components of excellence.
• Explain the forms of excellence awards available – Baldridge & EFQM Awards.
• Understand the nature of excellence.

 

Course Content

1. Introduction

• Discuss what defines an excellent organization?
• Define why we need excellence.
• Focus on roles and responsibilities.
• Detail core values and concepts.
• Explore why everyone within an organization has a role in delivering excellence.
• Discuss quality versus excellence.
• Examine potential obstacles to excellence.

2. The main criteria for excellence

• Explore the EFQM Business Excellence Model and the Baldridge National Quality Program.

3. Excellence and strategic management

• Discuss vision, metrics, and innovation.

4. Continuous improvement

• Outline the role of continuous improvement in improving products, services, or processes.
• Highlight that the pursuit of continuous improvement deepens and strengthens relationships within organizations. And it creates a foundation for excellence.
• Describe how the role of leadership in implementing excellence.

5. Excellence and the customer

• Identify the need to maximize customer relationship skills.

 

What You’ll Receive

You will instantly receive a zipped file that contains the following:

• A 48 Page Training Workbook.
• 79 Customizable PowerPoint Slides.
• 17 Free Training Games.
• 17 Free Training Icebreakers.
• 12 Practical Training Guides.
• 2 Course Tests.
• Activities/Exercises.
• A Reading List.
• A Course Advertorial.
• An Action Plan.

 

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