How To Teach A Course On Business Excellence.
Now you can teach your participants to explore the principles of organizational excellence and how stronger processes, performance and continuous improvement contribute to better results.
Looking to build on the ideas covered here? Quality Management Skills and Performance Benchmarking are natural next course choices for exploring continuous improvement and organizational performance.
Who Are These Training Materials For?
These ready-to-use training course materials are used by corporate trainers, independent consultants, HR professionals, educators, and people managers.
Meet Our Customers.
What’s Covered.
1. Business excellence
- The excellent organization.
- Why we need excellence.
- Roles and responsibilities.
- Core values and concepts.
- The role of delivering excellence.
- The differences between quality and excellence.
- Potential obstacles to excellence.
2. The main criteria for excellence
- EFQM Business Excellence Model and the Baldridge National Quality Program.
3. Excellence and strategic management
- How to use vision, metrics, and innovation within companies.
4. Continuous improvement
- Continuous improvement in improving products, services, or processes.
- The role of leadership in implementing excellence.
5. Excellence and the customer
- Maximizing customer relationship skills.
What Trainers Say.
★★★★★ “1,000% impressed… Best material I’ve seen, and the price is outstanding.” – Loretta Thirtyacre, COUNTRY Insurance.
★★★★★ “Great value for money — trainers’ notes, slide pack, and delegate workbook all included.” – Pauline Weddell.
★★★★★ “Saved coaches countless hours of program development time for a once-off cost.” – Sylva K. Leduc, SAGE Leaders.
★★★★★ “Purchased the full suite years ago and still refer back—professional and full of info.” – Christy Crump, Crump & Associates.
63 slides • 54-page guide • 48-page workbook • 17 activities • Instant download • Use forever
Meet Our Customers.
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