Download Business Excellence Training Course Material In Minutes


Everything you need to optimize performance, boost customer satisfaction, and accelerate growth.

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Flexible Editing. Everything You Need.

Easily download and present training course materials for your courses, workshop, coaching sessions, and any other purpose.

This complete toolkit includes:

– 48-page customizable training workbook to engage employees
– 79 adaptable PowerPoint slides to support workshops
– 17 interactive games and 17 icebreakers to energize training
– 12 practical guides with best practices
– 2 course tests to evaluate learning
– Customizable activities, exercises, reading list, and action plan

Presentations Made Easy

With our proven framework, you’ll foster a culture of excellence that empowers your team to execute at the highest levels. Easy to tailor to your specific industry and organizational size, these ready-to-go resources will help you:

– Develop strong leadership capabilities
– Continuously improve processes
– Increase employee engagement
– Deliver exceptional customer experiences

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Course Objectives

During this course, participants will learn how to:

  • Understand what defines an excellent organization.
  • Describe the components of excellence.
  • Explain the forms of excellence awards available – Baldridge & EFQM Awards.
  • Understand the nature of excellence.


Course Content

1. Introduction

  • Discuss what defines an excellent organization?
  • Define why we need excellence.
  • Focus on roles and responsibilities.
  • Detail core values and concepts.
  • Explore why everyone within an organization has a role in delivering excellence.
  • Discuss quality versus excellence.
  • Examine potential obstacles to excellence.

2. The main criteria for excellence

  • Explore the EFQM Business Excellence Model and the Baldridge National Quality Program.

3. Excellence and strategic management

  • Discuss vision, metrics, and innovation.

4. Continuous improvement

  • Outline the role of continuous improvement in improving products, services, or processes.
  • Highlight that the pursuit of continuous improvement deepens and strengthens relationships within organizations. And it creates a foundation for excellence.
  • Describe how the role of leadership in implementing excellence.

5. Excellence and the customer

  • Identify the need to maximize customer relationship skills.


What You’ll Receive

You will instantly receive a zipped file that contains the following:

  • A 48 Page Training Workbook.
  • 79 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.


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