Problem-Solving Course


If you want to present a problem-solving course, you can use this training content.
You will get the following:

  • A 76 Page Training Manual.
  • 30 Customizable PowerPoint Slides.
  • A 26 Page Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Course Activities/Exercises.
  • A Practical Reading List.
  • A Course Advertorial.
  • An Action Plan.


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Why Is A Problem-Solving Course Essential?

Problem-solving skills are essential skills beneficial to all staff.

To illustrate:

  • The National Association of Colleges and Employers (NACE) highlights that 91% of respondents identified problem-solving skills as the number 1 desired skill in candidates’ resumes.
  • LinkedIn workplace survey also found that 94% of employees would stay at a company longer if it invested in their career development.
  • However, the National Center for Education Statistics has also found that American workers rank last when using technology to aid problem-solving skills.
  • A PWC study identified that 74% of employees are ready to learn new skills to remain employable.
  • Clear Company reveal that 74% of employees say that a lack of development opportunities prevents them from reaching their full potential.

Course Description

This problem-solving course is accessible to all employees.

You can use the content to highlight different types of problems. Explore how to apply ten practical problem-solving techniques.

And how to use problem-solving techniques to drive more value.

Next, you can use the content to explore two effective planning techniques. And apply a seven-step problem-solving model.

Plus, you can discuss why problem-solving approaches can sometimes fail.

Target Audience

This course will target the needs of line staff, team members, managers, and human resource professionals.

Learning Objectives

At the end of this problem-solving course, your delegates will:

  • Define problem-solving.
  • Identify different types of problems.
  • Apply ten techniques.
  • Put in place two effective planning techniques.
  • Apply a seven-step model.
  • Understand why problem-solving can sometimes fail.
  • Determine what methods are best.

Course Overview

Below, we summarize the seven essential sections of this problem-solving training course.

1. An introduction to problem-solving skills

  • Essential knowledge and techniques to approach and solve problems successfully.
  • What a problem is.
  • Why we need to solve problems.
  • How to shorten the gap between what performance is happening and what performance is desired.
  • Using reflection while solving problems.

2. Ten problem-solving techniques

  1. Brainstorming.
  2. TPN Analysis.
  3. Matrix Analysis.
  4. Paired Comparisons.
  5. Team Purpose Analysis.
  6. The Cause & Effect Diagram.
  7. SWOT Analysis.
  8. The 5 Ws.
  9. The 5 Whys.
  10. The Six Thinking Hats.

3. Planning and implementing projects

  • The fundamentals of planning.
  • And the PDCA Cycle.

4. Force Field Analysis

  • The essential aspects of force-field analysis.
  • Planning and implementing a change program.
  • Overcoming resistance to change.
  • Driving and restraining forces.

5. An effective seven-step problem-solving process

  1. Identify the problem.
  2. Explore the problem.
  3. Set goals.
  4. Look at alternatives
  5. Select the best solution.
  6. Implement the solution.
  7. Evaluate.

6. When problem-solving fails

  1. Poor problem-solving skills.
  2. Lack of focus.
  3. Lack of resources.
  4. Non-implementable solutions.

Problem Solving Course

  • 76 Page Training Manual.
  • 30 Customizable PowerPoint Slides.
  • 26 Page Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Course Activities/Exercises.
  • Practical Reading List.
  • Course Advertorial.
  • Action Plan.

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11 reviews on
Nicole Harris
Nicole Harris
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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