Description
How To Present A Problem-Solving Course
This Problem-Solving Course is an easy and fun course used in various training workshops, meetings, and activities. It is suited for groups of 12-15 people but can be applied to larger groups by forming smaller groups. It only needs about a day to present the content.
It is easy to present this course. Download the content you’ll need (slide deck, manual and guides). And then follow the course outline.
The content can be rebranded and customized by adding a logo.
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Course Description
This problem-solving course begins with an introduction to different types of problems. It then details how to apply ten practical problem-solving techniques. And how to use problem-solving techniques to drive more value.
The course then explores two effective planning techniques. And discusses a seven-step problem-solving model.
The course comes to a close by looking at why problem-solving approaches can sometimes fail.
Target Audience
This course will target the needs of line staff, team members, managers, and human resource professionals.
What Your Delegates Will Learn
At the end of this problem-solving course, your delegates will:
- Define problem-solving.
- Identify different types of problems.
- Apply ten techniques.
- Put in place two effective planning techniques.
- Apply a seven-step model.
- Understand why problem-solving can sometimes fail.
- Determine what methods are best.
Course Outline
Below, we summarize the seven essential sections of this problem-solving course.
1. An introduction to problem-solving skills
- Identifying essential knowledge and techniques to approach and solve problems successfully.
- Defining what a problem is.
- Exploring why we need to solve problems.
- Assessing how to shorten the gap between what performance is happening and what performance is desired.
- Using reflection while solving problems.
2. Ten problem-solving techniques
- Brainstorming.
- TPN Analysis.
- Matrix Analysis.
- Paired Comparisons.
- Team Purpose Analysis.
- The Cause & Effect Diagram.
- SWOT Analysis.
- The 5 Ws.
- The 5 Whys.
- The Six Thinking Hats.
3. Planning and implementing projects
- Identifying the fundamentals of planning.
- Applying the PDCA Cycle.
4. Force Field Analysis
- Understanding the essential aspects of force-field analysis.
- Understanding how to plan and implement a change program.
- Overcoming resistance to change.
- Identifying driving and restraining forces.
5. An effective seven-step problem-solving process
- Identify the problem.
- Explore the problem.
- Set goals.
- Look at alternatives
- Select the best solution.
- Implement the solution.
- Evaluate.
6. When problem-solving fails
- Identifying poor problem-solving skills.
- Understanding a lack of focus.
- Translating a lack of resources.
- Assesing non-implementable solutions.
Problem Solving Course Overview
- A 76 Page Training Manual.
- 30 Customizable PowerPoint Slides.
- A 26 Page Instructor Manual.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 12 Practical Training Guides.
- 2 Course Tests.
- Course Activities/Exercises.
- A Practical Reading List.
- A Course Advertorial.
- An Action Plan.
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Why We Created This Problem-Solving Course
Problem-solving skills are essential skills beneficial to all staff.
To illustrate:
- The National Association of Colleges and Employers (NACE) highlights that 91% of respondents identified problem-solving skills as the number 1 desired skill in candidates’ resumes.
- A LinkedIn workplace survey also found that 94% of employees would stay at a company longer if it invested in their career development.
- However, the National Center for Education Statistics has also found that American workers rank last when using technology to aid problem-solving skills.
- A PWC study identified that 74% of employees are ready to learn new skills to remain employable.
- Clear Company reveal that 74% of employees say that a lack of development opportunities prevents them from reaching their full potential.
For over 25 years, Catherine has been a leading content creator. She has a Master’s and a Bachelor’s degree. Founder @oakinnovationtraining. I have a true passion for online education and have spent the last 27 years creating multiple best-selling courses and teaching thousands of delegates.
