Critical Thinking & Complex Problem Solving: Lessons & Strategies.

By now, you’ll appreciate that creating a critical thinking and complex problem solving skills masterclass is hard.

It involves organizing problem-solving methods.

You’ll also need to research and develop presentations. Prepare facilitator guidance notes. And, design realistic workplace challenges and workbooks.

Fortunately, you now can start with our editable critical thinking and complex problem solving skills materials and devote more time to selecting examples and exercises that reflect the problems your participants need to address.

You can instantly download our complete training package, adapt the scenarios to your audience and deliver problem-solving training using your own branding.

Our customers often pair this course with our companion decision making skills course for practical workplace training.

Meet Our Customers.

Who Are These Problem-Solving Training Materials For?

These editable Critical Thinking & Complex Problem Solving training resources are designed for:

• Corporate trainers delivering problem-solving skills development workshops.
• HR and learning and development professionals.
• Independent trainers and training consultants.
• Managers responsible for developing team problem-solving skills.
• Educators and facilitators delivering problem-solving development sessions.

The materials can be adapted for different groups, including new managers, supervisors, experienced leaders, emerging leaders, and team members.
 

Learning Objectives.

By the end of your Critical Thinking & Complex Problem Solving masterclass, your participants will:

• Define problem-solving and identify different types of problems.
• Apply ten essential problem-solving techniques.
• Utilize a seven-step problem-solving model.
• Implement planning methods like PDCA Cycle and Force Field Analysis.
• Recognize and overcome common pitfalls in problem-solving.
• Develop actionable strategies for real-world challenges.

 

What’s Covered.

1. Problem solving techniques.

• How to define problem solving.
• Why we need to solve problems.
• How can the gap between what is happening and what is desired be shortened?
• How to use reflection techniques when solving problems.

2. Ten problem-solving techniques.

• Brainstorming.
• TPN Analysis.
• Matrix Analysis.
• Paired Comparisons.
• Team Purpose Analysis.
• A Cause And Effect Diagram.
• SWOT Analysis.
• We examine the 5 Ws.
• The 5 Whys technique.
• The Six Thinking Hats.

3. Planning and implementing projects.

• The fundamentals of planning.
• The PDCA Cycle.

4. Force Field Analysis.

• A force-field analysis.
• How to plan and implement a change program.
• Overcoming resistance to change.
• Driving and restraining forces.

5. An effective seven-step problem-solving process.

• How to identify the problem.
• How to explore the problem.
• Setting goals.
• Alternative solutions.
• How to select the best solution.
• Practical approaches to implementing a solution.
• How to evaluate problems.

6. Why can problem-solving fail?

• Poor problem-solving techniques.
• A lack of focus.
• The impact of a lack of resources.
• Non-implementable solutions.

 

Free Course Preview.

We intentionally use generic backgrounds and titles, so you can easily rebrand and customize everything as your own.

 

Who Will Benefit From This Training?

This problem-solving skills training is suitable for:

• Employees who want to develop a structured approach to identifying and resolving everyday workplace problems.
• Team leaders responsible for investigating issues and helping colleagues develop practical solutions.
• Managers who need to analyze problems, explore underlying causes, and make informed decisions.
• Project team members working to overcome obstacles, address unexpected challenges, and maintain progress.
• Customer service professionals who regularly resolve customer concerns and operational difficulties.
• Supervisors seeking to improve critical thinking and encourage more effective problem-solving within their teams.

 

No subscriptions. No recurring fees. No attribution required.

Get Instant Access

 

Frequently Asked Questions.

Who should take Problem Solving training?

The course is for managers, team leaders, project professionals and employees who want a more structured way to solve workplace challenges.

What problem-solving tools are covered?

Explore tools including the 5 Whys, Fishbone Diagrams, SWOT, PDCA and Root Cause Analysis to understand problems and evaluate solutions.

How does Root Cause Analysis help?

It helps teams identify underlying causes instead of treating symptoms, making it easier to develop lasting solutions.

What is included in the training package?

You get presentation slides, an instructor guide, a participant workbook and practical activities, including case studies and decision-making exercises.

Can we adapt the materials for our team?

Yes. Editable materials let you add your branding and use workplace scenarios that reflect your organization.

What Trainers Say.

★★★★★ “Oak creates self-contained, practical, and easy-to-use training modules… with personal service.” – Rey Carr, Peer Resources.

★★★★★ “This program is ready to go! Complete and comprehensive as I’ve ever seen.” – Dave Benak, TrainingPays.

★★★★★ “Courses are laid out so well and spark natural dialogue… Most thorough content you can find.” – Bryon Jennings.

★★★★★ “The notes for facilitator were simple and easy to follow.” – Tracey O’Shea, Forest Laboratories.

 

Get Instant Access

33 slides • 26-page guide • 76-page workbook • 17 activities • Instant download • Use forever

 

Meet Our Customers.

 

Explore More Courses.