Problem Solving Skills


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These problem-solving skills training course materials are suitable for people managers and corporate trainers to run workshops and one-day training courses.

Participants will be provided with a solid introduction to problem-solving concepts.

The problem-solving course begins by defining problem-solving, highlighting different types of problems, and introducing techniques for solving problems.

Participants learn to use two effective planning techniques and a seven-step problem-solving model in the course.

The course discusses why problem-solving sometimes fails and what techniques are best used.

Through interactive games, exercises, and discussions, participants will:

  • Master 10 problem-solving techniques like SWOT analysis and the 5 Whys.
  • Apply problem-solving techniques like PDCA and force-field analysis.
  • Follow a 7-step framework to address problems systematically.
  • Avoid common pitfalls that derail problem-solving techniques.


Who Should Use These Training Course Materials?

  • Individuals looking to start delivering courses: Oak Innovation’s instant availability and trainer-friendly training course material mean you can get a course up and running within minutes.
  • New training professionals: This training course material is instantly available. You get complete course templates to deliver practical courses.
  • Development-focused managers: Oak Innovation is well known for its customizable course templates, so we highly recommend this training course material for people managers, especially team leads and supervisors who want to start delivering training courses.
  • Businesses and professionals offering training services:  If you need to offer training courses or provide workshops, Oak Innovation’s training course material makes the experience easy for everyone.
  • Entrepreneurs:  Oak Innovation’s focus on offering brandable and customizable products makes it the ideal course solution for starting a side hustle.
  • Companies interested in reducing costs: This training course material will save time and effort.


Sample Materials.

We use generic backgrounds so you can rebrand the training course materials as your own.

Topics Covered.

1. Problem solving techniques.

  • How to define problem solving.
  • Why we need to solve problems.
  • How can the gap between what is happening and what is desired be shortened?
  • How to use reflection techniques when solving problems.

2. Ten problem-solving techniques.

  • Brainstorming.
  • TPN Analysis.
  • Matrix Analysis.
  • Paired Comparisons.
  • Team Purpose Analysis.
  • A Cause And Effect Diagram.
  • SWOT Analysis.
  • We examine the 5 Ws.
  • The 5 Whys technique.
  • The Six Thinking Hats.

3. Planning and implementing projects.

  • The fundamentals of planning.
  • The PDCA Cycle.

4. Force Field Analysis.

  • A force-field analysis.
  • How to plan and implement a change program.
  • Overcoming resistance to change.
  • Driving and restraining forces.

5. An effective seven-step problem-solving process.

  • How to identify the problem.
  • How to explore the problem.
  • Setting goals.
  • Alternative solutions.
  • How to select the best solution.
  • Practical approaches to implementing a solution.
  • How to evaluate problems.

6. Why can problem-solving fail?

  • Poor problem-solving techniques.
  • A lack of focus.
  • The impact of a lack of resources.
  • Non-implementable solutions.



Your participants will:

  • Explore a definition of problem-solving.
  • Examine different types of problems.
  • Discuss ten problem-solving techniques.
  • Explore two effective planning techniques.
  • Understand a seven-step problem-solving model.
  • Understand why problem-solving techniques can sometimes fail.
  • Examine what problem-solving methods are best.


What’s Included?

You get instant access to everything you need.

  • Workbook.
  • Slides.
  • Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 15 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

Problem Solving Skills