How To Deliver A Training Course On Telesales Skills With Ease.
Accessing training course material on telesales skills shouldn’t consume your time.
In fact, downloading training content should give you more time to do what you love.
Whether you want to deliver a full-day training course or get meaningful training content for a workshop, we’ve got you covered.
Our all-in-one trainer-made training course material is here to help you fill every aspect of your training courses.
We’ve got you covered, from offering a learner workbook and slide deck to boosting your delivery and presentation with training guides. Plus, it’s packed with practical content and fully editable to fit your unique needs.
All You Need To Succeed.
Selling over the phone has become an essential sales tool for successful organizations.
These no-prep editable slides and workbooks are packed with critical topics for you!
You can now use this course content to help you develop the telesales skills of any audience.
Your learners will learn essential telesales skills, strategies, and techniques for selling anything over the phone.
These telesales training course materials will help learners master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences.
The course content will improve learners’ understanding of effective telesales strategies to boost their call confidence and enhance overall sales results.
Your learners will also better understand successful telesales skills, how to use these techniques in their roles, and the main obstacles to effective telesales.
The course materials will primarily meet the needs of learners new to telesales and selling over the phone.
What’s Included. Explore The Highlights.
- Easy-to-follow training content for use by any instructor.
- Learner printables, including workbooks, will come with each course.
- Digital slides and printables for instructors.
- Easy-to-follow training games, training icebreakers, and practical training guides.
- Editable workbooks, tests, exercises, advertorials, reading lists and action plans for each course.
NO MORE spending long days or nights working when you have to deliver a training course … AND your learners will thank you as they will learn what they need! Prep ahead, and you’ll be all set!
Benefits Of Telesales Skills Training.
This telesales skills program is designed to help learners understand the role of telesales within the organization and learn how to make their efforts work for them.
Is This Course For Your Audience?
All leaders and line staff with at least one year of experience will gain valuable takeaways from this telesales course.
This program suits managers, project and telesales leaders, and customer experience staff from small and medium-sized organizations, particularly those with new sales responsibilities.
It will benefit leaders seeking to help develop their staff as they work to meet organizational objectives.
How Should You Use These Training Materials On Telesales Skills?
This ready-to-go telesales skills training course material will save you time as you prepare to deliver your training courses and engage your learners in meaningful and interactive exercises.
It’s the perfect set to use in workshops and will make developing learners a lot easier!
Top Tip: If you’d like to give the training materials more meaning, why not add company or learner-specific content? That way, they’ll look extra personalized when you deliver the course.
Why You’ll LOVE This Training Content!
- You get flexible training materials that give you everything you’ll need.
- You get lots of interactive training content to choose from.
- There are limitless ways to meet your presentation needs for ALL types of learners!
- You SAVE TIME on every course because we have done this hard work for you.
- You SAVE MONEY on every course because you’ll never need to order another set of training materials again!
- Going digital means you can take your training material with you no matter where you are.
- You can easily edit the training material for you!
- Everything is easy to present, no matter your experience level.
- The content is perfect for instructors at ANY level or under ANY schedule!
- You can edit the content to meet your presentation style and target unique learner needs.
- Whether you prefer to deliver the training material as provided or edit it to meet your learner needs and teaching style … this training material is set up for both options!
Topics Covered. Exlpore The Detail.
1. Telesales training
- What is telesales?
- The advantages of selling over the phone.
- The role of the telephone in generating sales.
2. The seven deadly sins of telesales
- The impact of a lack of management commitment.
- What happens when telesales are only given minimum attention?
- The impact of insufficient marketing support.
- Unrealistic expectations.
- The costs of staffing mistakes.
- Insufficient investment.
- The impact of inadequate measurement and analysis.
3. The selling equation
- Telesales as a process.
- Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy
People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
- Transitions.
- Buying signals.
- How to close the sale.
Objectives. Designed To Make A Difference.
At the end of this training course on telesales skills, your participants will be able to:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
Get Instant Access To Everything You Need.
- Workbook.
- Slide Deck.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
