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Empowers employees to offer an outstanding customer experience that drives sales, loyalty, and bottom-line results.

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All-In-One Customer Focus Training Courses

Exceptional customer service is key to business growth and profitability.

This comprehensive training package provides:

  • Interactive materials to engage and educate employees on customer-centric strategies
  • Tools and techniques for understanding customer needs, effective communication, and problem-solving
  • Skills to build rapport, exceed expectations and promote long-term relationships

With our Customer Focus training content, you will:

  • Create a customer-first mindset across your organization
  • Differentiate through unparalleled service quality
  • Earn customer trust, satisfaction, and repeat business
  • Increase revenue by selling more to happy existing customers

Order the Customer Focus course today and transform your customer service approach for business success!

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Course Objectives

During this course, participants will learn how to:

  • Understand the vital importance of the customer.
  • See the value in having excellent customer service.
  • Identify the factors that prevent maximizing customer value.
  • Understand how to look at customer service levels.
  • Establish if a company is customer-driven.
  • Identify different customer types and how to interact with them.


Course Content

1. How to create a customer focus

  • Discover the main benefits of being customer focused.
  • Explore the essential aspects of a customer focus (e.g., loyalty and value-added service).
  • Detail market information and profit.

2. The customer service environment

  • Examine the main characteristics of excellent customer service.
  • Identify the customer service environment.
  • Discuss customer service as a process.
  • Explore why we need customers.
  • Highlight how to identify customers.
  • Introduce the Pareto Principle.

3. Poor customer-centric practices

  • The detail is that a product-centric company focuses on selling the same products. And to as many customers as possible.
  • Explore that a customer-centric approach concentrates on selling more products. And to the same customers by providing a positive customer experience.

4. How to know your customers

  • Define loyalty.
  • Explore switching costs.
  • Identify why customers leave.
  • Discuss crises and commitments.

5. The customer service culture

  • Demonstrate the main influences on a customer service environment.
  • Discuss standards, innovation, and excellent service.

6. Communication

  • Describe key communication practices, including active listening skills.
  • Recognize customer styles.
  • explore how to introduce an effective complaint-handling system.

What You’ll Receive

You will instantly receive a zipped file that contains the following:

  • A 83-Page Training Manual.
  • 37 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

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$80.00Add to cart

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