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Deliver Professional Customer Focus Training

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All-In-One Customer Focus Training Courses

Exceptional customer service is key to business growth and profitability.

This comprehensive training package provides:

• Interactive materials to engage and educate employees on customer-centric strategies
• Tools and techniques for understanding customer needs, effective communication, and problem-solving
• Skills to build rapport, exceed expectations and promote long-term relationships

With our Customer Focus training content, you will:

• Create a customer-first mindset across your organization
• Differentiate through unparalleled service quality
• Earn customer trust, satisfaction, and repeat business
• Increase revenue by selling more to happy existing customers

Order the Customer Focus course today and transform your customer service approach for business success!

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Course Objectives

During this course, participants will learn how to:

• Understand the vital importance of the customer.
• See the value in having excellent customer service.
• Identify the factors that prevent maximizing customer value.
• Understand how to look at customer service levels.
• Establish if a company is customer-driven.
• Identify different customer types and how to interact with them.

 

Course Content

1. How to create a customer focus

• Discover the main benefits of being customer focused.
• Explore the essential aspects of a customer focus (e.g., loyalty and value-added service).
• Detail market information and profit.

2. The customer service environment

• Examine the main characteristics of excellent customer service.
• Identify the customer service environment.
• Discuss customer service as a process.
• Explore why we need customers.
• Highlight how to identify customers.
• Introduce the Pareto Principle.

3. Poor customer-centric practices

• The detail is that a product-centric company focuses on selling the same products. And to as many customers as possible.
• Explore that a customer-centric approach concentrates on selling more products. And to the same customers by providing a positive customer experience.

4. How to know your customers

• Define loyalty.
• Explore switching costs.
• Identify why customers leave.
• Discuss crises and commitments.

5. The customer service culture

• Demonstrate the main influences on a customer service environment.
• Discuss standards, innovation, and excellent service.

6. Communication

• Describe key communication practices, including active listening skills.
• Recognize customer styles.
• explore how to introduce an effective complaint-handling system.

What You’ll Receive

You will instantly receive a zipped file that contains the following:

• A 83-Page Training Manual.
• 37 Customizable PowerPoint Slides.
• 17 Free Training Games.
• 17 Free Training Icebreakers.
• 12 Practical Training Guides.
• 2 Course Tests.
• Activities/Exercises.
• A Reading List.
• A Course Advertorial.
• An Action Plan.

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