Building Your Professional Edge With Everything You Need To Teach A One-Day Customer Focus Training Course.

Our fully prepared training course materials are perfect for all of your training needs!

The standard training design and editable training content also make these suitable for building customer relationships and increasing sales with key customers.

Whether you’re just starting out or you’ve been in business for years, you will be able to share the essence of customer focus skills in business by delivering a training course using Oak Innovation’s Training Course Material.
 
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Topics Covered.

1. How to create customer focus

• The main benefits of being customer-focused.
• The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
• Market information and profit.

2. The customer service environment

• The main characteristics of excellent customer service.
• What is the customer service environment.
• Customer service as a process.
• Why we need customers.
• How to identify customers.
• The importance of the Pareto Principle.

3. Poor customer-centric practices

• Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
• Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

• Customer Loyalty.
• Switching costs.
• Common reasons why customers leave.
• Crises and commitments.

5. Customer service culture

• What are the main influences on a customer service environment.
• Standards, innovation, and excellent service.

6. Maximizing communication

• Key communication practices, including active listening skills.
• Customer styles.
• How to introduce an effective complaint-handling system.

Learning Objectives.

Your participants will:

• Understand the vital importance of the customer.
• Explore the value of having excellent customer service.
• Examine the factors that prevent maximizing customer value.
• Understand how to look at customer service levels.
• Understand when a company is customer-driven.
• Explore different customer types and how to interact with them.

What You Get:

• Slide Deck (90 slides)
• Course Workbook (83 pages)
• Activities And Exercises
• Training Guides
• Reading Lists
• Assessment Tools
• Ready-to-Use Marketing Materials
• Action Plans

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