Skip to content
  • Facebook
  • LinkedIn
  • Twitter
0
oakinnovation.com
Oak Innovation
  • Start For Free
  • Shop
  • Sale
  • Checkout
  • Start For Free
  • Shop
  • Sale
  • Checkout

Category: Free Service Skills Advice

Free Service Skills Advice

Guide To Virtual Selling

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date June 19, 2025

Virtual selling is now a core part of modern sales, requiring a blend of technology, strategy, and human connection. Here’s how to excel at selling […]

Free Service Skills Advice

Good vs. Great Customer Service: Benefits & Steps To Success

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date September 4, 2023

Customer service can be the difference between success and failure. While good customer service meets customers’ basic needs, great customer service goes above and beyond, […]

Free Service Skills Advice

Uncovering DSAT Analysis: A Guide For Call Centers

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 29, 2023

Understanding and addressing customer dissatisfaction is paramount. This guide will delve into Customer Dissatisfaction (DSAT) Analysis, a critical tool for call centers aiming to improve […]

Free Service Skills Advice

Creating The Perfect QA Scorecard: A Guide For Call Centers

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 29, 2023

Quality Assurance (QA) is critical to any call center’s operations. It ensures that the service meets the company’s standards and customer expectations. A QA scorecard […]

Free Service Skills Advice

How to Improve Customer Service KPIs: The Ultimate Guide

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 29, 2023

It’s crucial to have a clear understanding of your performance. This is where Key Performance Indicators (KPIs) come into play. They provide a measurable value […]

Free Service Skills Advice

Tips To Improve Resolution On First Call

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 29, 2023

The ability to resolve customer issues on the first call is a critical metric for success. We hear this from customers looking for learning materials […]

Free Service Skills Advice

Ways To Provide Customer Service Excellence

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 23, 2023

Customer service excellence is a fundamental aspect of any successful business. It refers to ensuring customer satisfaction by providing professional, helpful, and high-quality service before, […]

Free Service Skills Advice

Developing Essential Service Skills: A Guide For Companies

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 13, 2023

Customers have high expectations and demand personalized, efficient, and friendly service. Companies must equip their employees with essential service skills to meet these expectations. This […]

Free Service Skills Advice

Customer Service In Healthcare: Compassionate Care & Clear Communication

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 13, 2023

Providing excellent customer service is crucial in the healthcare industry. Patients and their families expect compassionate care, clear communication, and efficient service. This guide aims […]

Free Service Skills Advice

Boost Customer Satisfaction With These Listening Skill Strategies

  • Post Author By Catherine Fitzgerald B.A. M.A.
  • Post Date August 13, 2023

Practical listening skills are crucial in a service skills environment, where customer satisfaction and loyalty are paramount. This guide aims to provide insights into the […]

Posts navigation

← Older Posts

Start For Free, And Enjoy Printable And Editbale Training Course Material For As Little As $10/Per Training Pack.

Choose the best courses to run in your business. Download more packs as you grow.


Instant Download

Shop All Courses

Shop All Courses

Instant Download

Business Skills

Business Skills

Instant Download

Leadership Skills

Leadership Skills

Instant Download

Limited Time Offer

Limited Time Offer

Save Time With Our Training Course Material.

Practical ready-to-deliver training course material, editable slide decks, customizable workbooks, expert training guides, flexible training games, and so much more.

Save time with our editable and printable training course material for trainers, people managers, and course creators - starting at just $10.00 for each complete training pack. Buy once, own forever. 100% developed, edited, and designed by leading learning and development experts.


Who Is Using Our Training Course Material?

Get exclusive access to training course material, slide decks, workbooks, guides, icebreakers, games, activities, exercises,
and training courses without writing any training content from scratch ... and without having to pay anyone else to develop the content for you.


Apple

“I have been using several Oak materials for quite some time. This is a well-structured series relevant to today’s HR professionals. The information is well-organized and easy to understand. Overall, it is a welcome addition to any HR manager's toolkit.” – Bernard Cronin, Director of Human Resources.


Peer Resources

“Oak continually attends to the needs of various businesses and either creates or adjusts training modules on various topics to be self-contained, practical, and easy to use. And they stand behind every product with personal service.” – Rey Carr.


International Association Of Teamwork Facilitators

“I’ve developed an alliance with Oak — a company that has developed a wide assortment of training “modules” that you can download right now. When you download a module, you own it forever and have permission to edit it, customize it (logos, etc.), and deliver it as many times as you like. You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed. The modules are designed for trainers, coaches, and consultants looking to increase their clients' range of products and services. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management, and employee titles.” – Tom Heck, President


SAGE Leaders

“Time is money — we all know that. As coaches, our billable time is worth much money, but program development time is not. For a once-off cost per training pack, you’ve saved coaches countless hours of program development time. Plus, because of the high quality of your materials, you make us look good!

What you are offering for coaches is remarkable. Thank you! Thanks, also, for letting us customize the programs with our logos, taglines, etc. Your spirit of generosity is greatly appreciated.

Well done. You’ve put a lot of work into this, and I am thrilled to see the result. All the Best.” – Sylva K. Leduc, MEd (Psychology), MPEC Master Personal & Executive Coach.


ATLAS, Academic Training, Leadership & Assessment Services

“As someone involved in training for over twenty years, I’ve never known a resource as consistently valuable as Oak.

I’m always amazed at their willingness to provide purchasers with their complete range of presentations, regular updates, and new training packages at no additional cost. That makes my purchase increasingly valuable. Their speed in responding to questions is phenomenal.

One of the sessions I often provide is a Training the Trainers workshop. The first resource I encourage people to purchase is the Library of Resources from Oak. These packages have made my job infinitely more manageable, and I recommend them to anyone looking for the highest quality training materials.” – Jeffrey L. Buller, Senior Partner.

All Testimonials


The Easiest Way To Start Delivering Training Courses.

Choose the only reusable training course solution that offers unlimited customization & editing, built-in training course material, and premium done-for-you training content — without the premium price.

 

New Training Course Material.

Coaching & Mentoring Skills Training Pack [Free Sample]

Add to cart

Coaching & Mentoring Skills Training Pack [Free Sample]

$0.00
Business Excellence Training Pack – Editable Course Materials

Add to cart

Business Excellence Training Pack – Editable Course Materials

$25.00
Organizational Behavior Training Pack: Editable Course With Slides, Workbook, & Tools

Add to cart

Organizational Behavior Training Pack: Editable Course With Slides, Workbook, & Tools

$25.00
Meeting Management Training Pack

Add to cart

Meeting Management Training Pack

$80.00
Employee Motivation Training Pack – Training Course Materials

Add to cart

Employee Motivation Training Pack – Training Course Materials

$40.00
Advanced Presentation Skills Training Pack

Add to cart

Advanced Presentation Skills Training Pack

$25.00
The Ultimate Training Course Material Bundle 2.0 [Updated]

Add to cart

The Ultimate Training Course Material Bundle 2.0 [Updated]

$520.00
Negotiation Skills Training Pack – Course Materials

Add to cart

Negotiation Skills Training Pack – Course Materials

$40.00
Personal Productivity Training Pack – Editable Course Material

Add to cart

Personal Productivity Training Pack – Editable Course Material

$25.00
Job Design Skills Training Pack – Course Material

Add to cart

Job Design Skills Training Pack – Course Material

$25.00
Corporate Stress Management Training Pack – Training Course Materials

Add to cart

Corporate Stress Management Training Pack – Training Course Materials

$40.00
Customer Focus Skills Training Course – Ready-To-Use Workshop Pack

Add to cart

Customer Focus Skills Training Course – Ready-To-Use Workshop Pack

$25.00
×

Best Selling Training Course Material.

Group Dynamics Training Pack: Ready-To-Use Course With Slides, Workbook & Activities

Add to cart

Group Dynamics Training Pack: Ready-To-Use Course With Slides, Workbook & Activities

$40.00
Customer Focus Skills Training Course – Ready-To-Use Workshop Pack

Add to cart

Customer Focus Skills Training Course – Ready-To-Use Workshop Pack

$25.00
Strategic Decision-Making Training Course Pack – Workshop Materials

Add to cart

Strategic Decision-Making Training Course Pack – Workshop Materials

$40.00
Strategic Leadership Skills Training Pack – Training Content & Activities

Add to cart

Strategic Leadership Skills Training Pack – Training Content & Activities

$40.00
Recruitment Training For Managers: Complete Editable Course Pack

Add to cart

Recruitment Training For Managers: Complete Editable Course Pack

$25.00
Conflict Resolution Training Pack – Course Materials & Tools

Add to cart

Conflict Resolution Training Pack – Course Materials & Tools

$80.00
Social And Interpersonal Skills Training Pack

Add to cart

Social And Interpersonal Skills Training Pack

$25.00
Issues In An Organization: Editable Training Pack

Add to cart

Issues In An Organization: Editable Training Pack

$40.00
Delegation in Leadership: Training Course Pack

Add to cart

Delegation in Leadership: Training Course Pack

$25.00
Performance Appraisal Training Pack – Complete Educator-Ready Course

Add to cart

Performance Appraisal Training Pack – Complete Educator-Ready Course

$40.00
Interviewing Skills Training Pack: Training Course Material

Add to cart

Interviewing Skills Training Pack: Training Course Material

$40.00
Job Analysis Training Pack: Editable Course Materials

Add to cart

Job Analysis Training Pack: Editable Course Materials

$25.00
×


 

Join The Companies That Have Already Said YES.

Download complete editable and printable training course material with all the training content you need to deliver your own training courses.

The top trainers, coaches, consultants, authors, speakers, business managers, and professionals use our training course material.

IAG
calhoun
sw
bmet
Singapore
BMMI
Daikin
gentis
Aspire
Anoka-county
k2Group
Altru
Axiom
comcast
admark
Mark-Sachs
harvard
AstraZeneca
NTA-logo
IBM
thebriadgroup
bristolmyerssquibb
select-training
FSE
supply network shannon
eastern
alorica
MEP
aApple
schering-plough
NIBCO
klr_logo
grenell-sm
ryobi
Promethit
southplains
Gasc
stucki
meyer
HighlandPark_Logo


Each Training Course Material Pack Contains Everything You Need To Deliver Effective Training Workshops.

Download The Full Training Course Material Library



Frequently Asked Questions (FAQ).

Who are these training packs for?

Corporate trainers, people managers, solo entrepreneurs, and enterprises order training packs to use in their courses.

Can I edit these training packs?

Yes! Everything is created in Microsoft Office, allowing you to easily edit, rebrand, and deliver the training packs as needed.

Can I deliver these training packs as my own?

Absolutely! All training packs can be delivered under your brand.

Is this a physical product?

This is a digital download. You can print and edit it as your own.

About

Oak Innovation saves you time by providing done-for-you editable and printable training kits that you can brand as your own.

Oak Innovation,
Coffey Lane,
Dysert, Ardmore,
County Waterford,
Ireland.

Telephone: + 353 24 94453

Founder: Catherine Fitzgerald

Company

  • Our Story
  • Contact Us
  • FAQ
  • Testimonials

Legal

  • Disclaimer
  • Privacy
  • Refund/Returns Policy
  • Shipping Policy
  • Terms Of Use

For You

  • Activities
  • Assessments
  • Business Advice
  • Business Theory
  • Instructional Design
  • General
  • Leadership Advice
  • Teamwork Advice
  • Training Guides
  • Train The Trainer

Resources

  • 33 Free Ice Breakers
  • 100 Icebreaker Questions
  • Blog
  • Business Skills
  • Courseware
  • Leadership Skills
  • Samples
  • Solutions By Industry
  • Special Offer
Copyright © oakinnovation.com 2025
  • Facebook
  • LinkedIn
  • Twitter
Scroll to top
Wishlist 0
Continue Shopping
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.