Transform Employee Learning On Business Excellence Skills Into Measurable Business Impact.
Hey friend — I’m Catherine Fitzgerald and I’m so glad you’re here.
Have you ever walked into a meeting room thinking, “We’ve got potential — so much talent in here — but how do we get them actually owning excellence … not just talking about it?”
I’ve been in that space.
I remember one afternoon when we sat across from a team that felt stuck in ‘just-getting-by’ mode. They had the tools, they had the ambition…but something was missing. The spark. The strategy. The momentum.
Many years back, I also sat in a windowless training room, slides ready, but the audience glazed over. I knew the content was good, but I had ZERO energy.
That’s when I decided there had to be a better way. And that’s why I created the Business Excellence Workshop Pack.
It’s your all-in-one, fully editable training set that helps you turn good teams into great teams — the kind that drive continuous improvement, lead innovation, and don’t just meet targets — they raise them.
Walk in prepared. Walk out with impact. Because excellence isn’t a finish line — it’s a culture we build together.
Success Stories.
Liz McConnell of Thinking Room was blown away. Oak’s training package goes so far beyond expectations — incredibly detailed and thoughtfully designed.
Mick Miles of Elite Training European Ltd. used Oak’s programs for years and keeps coming back. The new versions are even better — improved layouts, extras, and the same high standards.
Oak gives Tracey O’Shea of Forest Laboratories, Inc. everything she needs for focused, effective delivery. The facilitator tools are clear, practical, and make training a breeze.
How To Deliver Successful Courses.
I’ve been in your shoes — staring at the clock, sliding through PowerPoint after PowerPoint, wondering if anyone was really getting anything.
The deadlines don’t pause, the audience expects tight-knit, great content, and your to-do list?
It’s already too long. So I built something more innovative.
By the end of your course, your participants will:
- Understand what truly makes an organization excellent — and why that level of excellence matters for people, performance, and purpose.
- See the difference between simply doing things well and being exceptional — and what it takes to close that gap.
- Spot the common barriers that hold teams back from excellence — and know precisely how to move through them with confidence.
- Build lasting habits of continuous improvement — so growth isn’t something that happens once, it becomes part of the culture.
- Recognize how leadership, culture, and customer experience all connect to create excellence that sticks.
And you? You’ll walk into your session plugged into purpose, not procrastination, because you’ll have everything you need.
What’s Included in the Pack.
When you choose this workshop pack, you get:
-
A fully editable PowerPoint deck, participant workbook, and trainer guide — all designed for seamless delivery.
-
Step-by-step facilitation notes so you walk in confident and prepared.
-
Editable Word/PowerPoint/PDF materials you brand and tailor as you like.
-
Exercises, activities, and templates that connect directly to business performance, not just theory.
-
Lifetime access + unlimited delivery rights — run the workshop as often as you like, in-house or externally.
Start Delivering Excellence Today
Topics Covered.
Understanding Business Excellence
- Explore what defines an excellent organization — one that doesn’t just meet expectations but consistently exceeds them.
- Understand why excellence matters — in performance, culture, innovation, and long-term success.
- Learn the roles and responsibilities that everyone shares in building a culture of excellence.
- Discover the core values and guiding concepts that underpin high-performing organizations — integrity, accountability, and a relentless focus on improvement.
- Examine the proper role of delivering excellence — how it drives trust, loyalty, and market leadership.
- Understand the difference between quality and excellence — quality ensures consistency; excellence drives evolution.
- Identify the potential obstacles to excellence, from resistance to change to short-term thinking, and learn how to overcome them with vision and commitment.
The Main Criteria for Business Excellence
- Explore two globally recognized frameworks that define and measure excellence:
- The EFQM Business Excellence Model — focusing on enablers, results, and continuous learning.
- The Baldrige National Quality Program — promoting leadership, strategy, customer focus, and operational excellence.
- Understand how both models help organizations evaluate performance, identify strengths, and uncover growth opportunities.
- Learn how these frameworks create a shared language for excellence — connecting strategy, people, and process into one cohesive system.
- Discover how to use benchmarking and feedback loops to keep performance aligned with evolving goals.
Excellence and Strategic Management
- Understand how excellence connects directly to strategic management — it’s not an initiative, it’s an ongoing discipline.
- Learn how to use vision, metrics, and innovation to embed excellence into every level of the organization.
- Explore how strategic leaders translate purpose into measurable action.
- Discover how metrics transform vision from aspiration to accountability.
- See how innovation fuels continuous growth — making excellence both achievable and sustainable.
Building a Culture of Continuous Improvement
- Learn what continuous improvement truly means — a mindset of learning, reflection, and progress in every product, service, and process.
- Explore proven methods for identifying inefficiencies and creating small, consistent changes that compound into significant results.
- Understand the role of leadership in implementing and maintaining a culture of excellence.
- Discover how leaders model behaviors that inspire commitment, curiosity, and courage.
- Learn how continuous improvement supports adaptability and keeps organizations resilient in changing markets.
Excellence and the Customer Experience
- Understand how customer excellence is the cornerstone of business excellence.
- Learn how to maximize customer relationship skills through empathy, communication, and reliability.
- Explore how customer insight drives better strategy, product development, and service delivery.
- Discover how excellence builds loyalty — transforming satisfied customers into long-term advocates.
- Understand that every moment of customer interaction is an opportunity to deliver value, build trust, and reinforce brand reputation.
You’ll Walk Away With.
If you’re ready to walk into your next session with confidence, credibility, and influence — and to facilitate change that lasts — this pack is your platform.
Say yes to excellence. Let’s raise the bar together.
