Provide Leaders And Teams With Instant, Tailored Learning On Telesales Skills.

When telesales are handled poorly, you leave money on the table, burn good leads, and damage your brand’s reputation.

Think about this: your phone rings, you pick it up, and you’ve got one shot to turn a moment of interruption into a moment of opportunity.

That’s telesales.

And done well? It’s more than pitch — it’s conversation.

Here’s the deal: Telesales isn’t about being louder or closing harder.

It’s about being genuinely helpful, clear in your value, and confident in your approach.

When you show up prepared + connected + human—you don’t just make a sale—you build trust.

That’s why this Workshop Pack exists.

It’s your ready-to-go, fully designed toolkit so you can lead telesales training that actually works — not just scripts and calls, but real results.

Success Stories.

Mel Phillips of Professional Performance Australia used Oak to enhance their leadership workshops — and the participant feedback was incredible. It really elevated the experience.

Vicki L. Bryan of Bryan & Associates, Inc. loves that everything is beautifully designed and highly effective. Oak’s modules deliver professional results every single time.

Comprehensive, up-to-date, and so easy to use. Yim Choong Chow of Puncak Jupiter Management Services recommends Oak to every trainer she knows.

How To Deliver Successful Courses On Telesales Skills.

By the end of your session, your participants will:

• Get clear on the biggest challenges in telesales — and learn how to navigate them with ease, confidence, and genuine connection.
• Follow a simple, proven structure for every call — from opening with impact, to uncovering real needs, presenting value, handling objections, and closing the conversation with clarity and confidence.
• Gain tools to listen intentionally, ask thoughtful questions, and shift the conversation from “sell to me” to “help me.”

And you? You’ll walk into your next telesales training ready, grounded, and confident—because you’re not just teaching calls — you’re learning conversations that convert.

Who It’s For.

You’ll love this if you’re:

• A corporate trainer or HR professional who wants proven, ready-to-run content that saves prep time and lands with impact.
• A consultant or coach who helps teams or clients uncover blind spots and improve performance.
• An entrepreneur or small business owner who’s ready to streamline operations, strengthen decision-making, and build systems that scale.
• A creator or educator who thrives on clarity and wants to deliver workshops that inspire insight and action.
• A leader or manager who wants to bring more accountability, structure, and forward momentum to their team.

Trusted By Leading Brands.

Don’t leave your team’s sales success to chance.

Download The Telesales Success Pack & Start Closing More Calls Today

Topics Covered.

Introduction to Telesales Training

• Understand what telesales really is — a professional, strategic process of connecting, communicating, and converting leads into loyal customers.
• Explore the advantages of selling over the phone — efficiency, reach, and the power to build rapport without face-to-face interaction.
• Learn about the critical role of the telephone in generating sales, nurturing relationships, and creating long-term business value.
• Shift the perception of telesales from “cold calling” to “relationship building” — a skill that combines empathy, persuasion, and purpose.

The Seven Deadly Sins of Telesales

• Identify the common pitfalls that sabotage telesales performance and how to avoid them:
  • Lack of management commitment and support.
  • Minimal attention or focus on telesales as a growth channel.
  • Insufficient marketing support leading to weak leads and inconsistent messaging.
  • Unrealistic expectations that demotivate teams.
  • Staffing mistakes — the cost of placing the wrong people in the role.
  • Low investment in training, systems, and tools.
  • Inadequate measurement and analysis that leaves teams guessing instead of improving.
• Learn how to create a structure that supports telesales success — with clarity, coaching, and continuous improvement.

The Selling Equation: Skill × Attitude = Success

• Discover that telesales is more than a conversation — it’s a repeatable, measurable process that builds trust and drives action.
• Master the fundamental telephone techniques that make or break a sale:
  • Managing the call — structure, timing, and flow.
  • Voice control — tone, pacing, and energy that builds connection.
  • Attitude — confidence, curiosity, and warmth that inspire trust.
• Learn how to blend empathy with professionalism to create an experience customers remember — for the right reasons.

Avoiding the Wrong Impression

• Understand the common conditions that set the wrong tone for a call — and how to fix them fast:
  • Calls left unanswered or delayed.
  • Customers were kept on hold too long.
  • No clear identification of the agent or company.
  • Call transfers that lead to disconnection or confusion.
  • A lack of genuine interest in the customer’s needs.
  • Poor listening skills or robotic responses.
  • Lack of confidence or enthusiasm.
  • Rude, rushed, or condescending behavior.
• Learn how every call creates an impression — and how consistency, courtesy, and confidence build credibility and trust.

The Stages of a Successful Sales Call

• Follow a straightforward, structured approach to every telesales interaction:
• 1. Opening: build rapport and establish purpose quickly.
  2. Presentation: engage, inform, and highlight value.
  3. Closing: guide the customer confidently toward action.
  4. Departure: end professionally and leave the door open for future engagement.
• Understand how preparation, pacing, and personalization make every call count.
• Learn to adapt your flow based on cues, context, and customer readiness.

Why People Buy: Understanding the Psychology of Sales

• Discover the real reasons people buy — and how to align your message with their motivations:
  • To avoid pain or solve a problem.
  • To reduce risk or loss.
  • To enhance prestige, status, or ego.
  • To make money or save resources.
  • To gain comfort, enjoyment, or convenience.
  • To buy for others — personal or professional needs.
• Learn how to identify emotional drivers and tailor your approach to meet them authentically
  Understand how empathy and insight transform transactional calls into meaningful conversations.

Handling Objections and Closing the Sale

• Learn how to handle objections with calm, curiosity, and confidence — turning “no” into “not yet”.
• Understand how to use transitions that keep conversations flowing naturally.
• Recognize buying signals — verbal and non-verbal cues that show readiness.
• Master closing techniques that feel seamless and supportive, not pressured.
• Discover how to leave every customer feeling understood, respected, and valued — the key to long-term loyalty.

When You Dive Into This Content, Here’s What You’ll Find:

#1. Fully Editable PowerPoint Presentation (53 Slides)
Professionally designed and ready to use.
Guide your audience through essential audit and improvement concepts — or adapt the content to fit leadership, business strategy, or coaching programs.

#2. Step-By-Step Facilitator Guide
Your secret weapon for confident delivery.
It walks you through each exercise, talking point, and activity — so you look and sound like the expert (even if you’ve never run this workshop before).

#3. Participant Workbook (39 pages)
A hands-on learning companion.
Packed with reflection prompts, exercises, and real-world applications — it helps learners connect ideas to action, no matter their role or industry.

#4. Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and effective (you can’t get it wrong!).

#5. Built-In Assessment & Action System
Track progress, measure understanding, and turn learning into lasting results with ready-to-use evaluations and action-plan templates that help participants move from insight to implementation—and keep the momentum going.

#6. Instant Digital Access
No waiting, no fuss.
You’ll have everything you need to start leading, coaching, or training — today.

And, As Bonuses (value $588), You’ll:

• Get access to a template collection of 14 done-for-you tips, games, icebreakers, and more that you can plug into every single area of your training courses. Need a practical training game? Get to know you icebreakers? Training tips for almost any training experience? We’ve got you (Value $99).
• Unlock 16 ready-to-use trainer forms: Template contracts, budgets, assessments & more to help you organize your entire training administration (Value $99).
• Access 16 coaching & mentoring forms on-demand that you can plug into your direct or indirect coaching and mentoring initiatives, including agreements, record sheets & more (Value $195).
• Unlock the resilient team workshop pack that has never been available anywhere else — an exclusive 4-session program for your life, your business, and your sessions (Value $195).

You’ll Walk Away With.

Download a ready-to-deliver workshop pack that you can use to train your team to engage prospects confidently, handle objections skillfully, and close deals from the very next call.

Get The Telesales Success Toolkit Now