How Do Managers Start Coaching Others?
As a manager, how do you start coaching? You’ve read lots of articles. You want to pass on your knowledge. You share whatever you can. … Read more
Kay Fitzgerald
The 14 Characteristics Of Real Change Leaders
I love change management projects. Yet, I also know how challenging they can be, too. Change is almost always a difficult process to go through. … Read more
Three Critical Ways Excellent CRM Impacts On An Organization
Excellent CRM is so important. You’ve probably heard lots of times that CRM can impact on an organization. But, how? And, where? From the start … Read more
What Do Customers Really Want
Ever not meet a customers expectation … and you ended up losing them? Do you even talk with your customers about their expectations? Or, do … Read more
Do We Need To Have Customers?
We’ve all grown up with marketing. We’re bombarded with notions about customers. One minute, I’m the customer. Next, you’re the customer. They’re our customers. Then, … Read more
How To Measure Absence And Turnover
Few things are so challenging in a company as knowing that you have a problem and not knowing how to measure it. So, do you … Read more
The Benefits Of Effectively Managing Complaints
With more and more brands competing for your business, connecting with your audience and encouraging them to stay with you is getting harder. I find … Read more
How To Deal With Customer Perceptions And Expectations
In the early days of industries, people used to create products and services with an expectation that customers would simply just come to them. But, … Read more
Understanding The Costs Associated With Employee Absenteeism
When an employee is absent from work, people will say “Oh, John is out today” or “Oh, we must get someone to cover for Sally”. … Read more
How To Spot Buying Signals And Close A Sale
Have you heard of “closing the sale”? For many, it’s one of the most important parts of selling. But “closing the sale” is more difficult … Read more