Everything You Need To Teach A One-Day Course On CRM Skills.
Have you ever had any of these experiences?
“I need to tailor assessments and quizzes to reflect the real CRM challenges my learners face.”
“Customizable templates enable me to create a consistent look and feel across all my training materials.”
“I want the freedom to remove any examples that don’t apply to my learners.”
Let’s get you back on your feet.
Oak Innovation’s CRM Skills Training Course is a multi-use, editable solution packed with an engaging slidedeck, customizable workbook, instructor manual, and carefully designed features.
Here’s What You Get.
- A participant workbook written in a step-by-step tutorial style so that even inexperienced trainees can follow.
- Our actual PowerPoint Slidedeck (99% of customers add their logos!)
- A detailed and thorough instructor guide so you can deliver this course in your business, on repeat.
- Custom real-world training tools to support learning (course tests, activities, exercises, reading lists, marketing materials, & action plans).
- [Bonus] our 15 exclusive training guides on delivering powerful training courses (even if you don’t have much training experience).
- [Bonus] our 17 custom training forms (these are one of the many ways to improve your training business).
- [Bonus] our step-by-step guide on using 17 effective icebreakers in your business.
- [Bonus] clear instructions on how to use 17 training games to increase course participation levels.
Trusted By Leading Brands.
Topics Covered.
Here’s what is covered in this CRM skills training course:
1. Introduction to CRM (customer relationship management)
- Basic principles and applications of CRM.
- How CRM systems can be introduced within organizations.
- How CRM is both a product and a process.
- The most effective ways to deliver CRM systems.
2. What is customer service?
- Why we need customers.
- What customers want.
- The concept of integration.
3. What is the impact of CRM on the organization
- What are the competencies required for an effective CRM process.
4. Customer perspectives
- Perspectives on selling within CRM environments.
- How CRM practice fits within companies.
5. Understanding a customer-focused solution
- How to manage customers and CRM systems.
- Quality management skills.
- Standards and continuous improvement.
- The relationship between the QCT link and CRM as a business process.
- The impact of CRM failure on companies.
Equip Your Learners With The Skills They Need.
In this training course on CRM skills, your participants will:
- Understand the importance of customer relationships.
- Understand the components of CRM.
- Explore the factors that can cause customer relationships to fail.
- Understand how employees can affect CRM.
- Examine how to develop a customer-centred approach.
- Understand various types of customers.
- Explore potential impacts on business.
Inside Every Download, You Get:
- Slide Deck (83 slides)
- Course Workbook (58 pages)
- Training Guides
- Training Games
- Icebreakers
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Marketing Materials
- Action Plans
