Telesales Skills Workshop

$80.00

A ready-to-go telesales workshop kit to deliver to your team.

The training material in this comprehensive telesales training workshop pack provides you with all the training content you need to facilitate your own telesales workshops.

This workshop pack is designed to be facilitated by corporate trainers or people managers.

It’s best to use the content on the formation of a new telesales team, or as a refresher workshop, so that the content is fresh in the team’s mind and in a manner that is suitable for everyone involved.

First, we'll give you all the workshop material you’ll need to offer popular workshops.

Next, our instructor manuals will guide you step-by-step on how to facilitate each workshop.

Lastly, you can download free activities and expert guides that will make facilitating your workshops even easier.

Whether you work for yourself or within a company Oak Innovation has you covered. Get instant access to:

  • Instructor Manuals.
  • Slide Decks.
  • Workbooks.
  • Expert Training Guides.
  • Free Training Games.
  • Free Training Icebreakers.
  • Course Tests.
  • Activities/Exercises.
  • Reading Lists.
  • Course Advertorials.
  • Action Plans.

Pick workshop packs that align with your team’s needs and dive into facilitating your next session.



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Put Editable Workshop Packs At The Core Of Your Telesales Training Workshops. Here’s How..

When it comes to telesales skills, what you deliver in your workshops can make a big difference.

To make this easier, you can facilitate this telesales training workshop to improve the skills of participants who need to sell over the phone.

This workshop material focuses the important elements of an effective telesales process.

Why Choose To Deliver This Telesales Workshop Material?

  • Boost Sales Fast Equip your participants with practical techniques to close more deals and drive revenue—starting from their very next call.
  • Ready-To-Use Workshop Materials: Save hours of prep time with a professionally designed slide deck, detailed workbook, engaging activities, and step-by-step training guides. Everything you need to facilitate a seamless, interactive workshop session is included.
  • Proven, Real-World Content: Cover every critical aspect of telesales—from overcoming common obstacles and avoiding costly mistakes to mastering the stages of a sales call and confidently handling objections.
  • Immediate Engagement: Interactive exercises and real-world scenarios ensure participants stay engaged, practice new skills, and build lasting confidence.
  • Flexible & Scalable: Perfect for in-house trainers, facilitators, consultants, or HR professionals—deliver to teams of any size, in-person or virtually.


Key Benefits For Your Team.

  • Identify And Overcome Barriers: Learn to spot and solve the main obstacles that hold back telesales success.
  • Master The Telesales Process: Discover a step-by-step approach to structuring calls that build trust and win business.
  • Enhance Communication: Develop essential telephone techniques—voice, attitude, and active listening—that make every call count.
  • Win More Customers: Understand the psychology of why people buy and learn to turn objections into opportunities.
  • Avoid Costly Errors: Recognize and eliminate the “seven deadly sins” of telesales that can damage your brand and lose sales.


Perfect For:

  • Sales Managers & Team Leaders.
  • Corporate Trainers & Learning & Development Professionals.
  • HR Managers seeking to upskill sales staff.
  • Consultants delivering client workshops.



 
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Trusted By Leading Brands.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

 

aApple
Cadbury
Carlsburg
citi
colgate
comcast
disney
DFA
dunkin
eastern
General-mills
harvard
HRProTeam
HSBC
IAG
IBM
Leica
microsoft
mitubishi
mutual-of-america
 
 

Learning Objectives.

Your participants will:

  • Explore the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Examine techniques available to build an effective process.
  • Understand the benefits of an effective telesales process.

 
 

Topics Covered.

1. Telesales training

  • What is telesales?
  • The advantages of selling over the phone.
  • The role of the telephone in generating sales.

2. The seven deadly sins of telesales

  • The impact of a lack of management commitment.
  • What happens when telesales are only given minimum attention?
  • The impact of insufficient marketing support.
  • Unrealistic expectations.
  • The costs of staffing mistakes.
  • Insufficient investment.
  • The impact of inadequate measurement and analysis.

3. The selling equation

  • Telesales as a process.
  • Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression

Conditions that set the wrong impression:

  • The call was not answered at all.
  • The customer left on hold.
  • There is no identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The stages of a sales call

  • Opening.
  • Presentation.
  • Closing.
  • Departure.

6. Why do people buy
People buy to:

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Gain enjoyment, pleasure, or comfort.
  • Buy for other people.

7. How to handle objections

  • Transitions.
  • Buying signals.
  • How to close the sale.

 

What You Get:

  • Instructor Manual [UPDATED]
  • Slide Deck (53 slides)
  • Workbook (39 pages)
  • Activities And Exercises
  • Training Guides
  • Reading Lists
  • Assessment Tools
  • Ready-to-Use Marketing Materials
  • Action Plans

 

 
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