Telesales Skills


This telesales skills training material can be used by trainers and business managers to run workshops on telesales skills. The training material is 100% customizable and instantly available.

  • Download: Instantly Available
  • Customization: Fully Editable
  • Branding: Rebrand As Your Own
  • Audience: Suitable For All Employees
  • Duration: Full Day
  • Experience: No Experience Required

SKU: TS Category:

Speak Your Learner’s Language With This Telesales Skills Training Material

Present your telesales skills training courses your way. Completely rebrand the look and feel of this off-the-shelf training material so it matches the needs of your learners.

Make Your Courses Possible In Minutes

Stop wasting time on creating training material on telesales skills from scratch. Customize the content as easily as adding your own logo. Instantly download all the required slide decks, manuals, guides, exercises, and all other content in one place.

Present Your Courses With Ease

Benefit from this practical training material that you’ll instantly feel comfortable with. Training material with ready-to-present content brings you everything you need to deliver your own training courses.

Localize Your Course Without Losing Control

Add or even remove anything from the content provided with ease. Mix the content into different versions to allow you to present targeted courses to various different learners.

Share Content With Your Learners

Showing your learners the right content at the right time can be the key to increasing their performance. Built specifically for business managers and corporate training professionals, Oak Innovation provides everything you need to present, and apply content across your skills courses.

Present Your Courses In A Smart Way

Comfortably expand your delivery into new types of courses with this pre-written training material. Save time and effort with instantly downloadable content. And, gain control over all course development projects.

Finally, Training Material That Will Benefit Your Learners

From the training material, your learners will understand the main obstacles to effective telesales. They will learn about the sales equation and the stages of a sales call. And, they will learn about the benefits of an effective telesales process.

Your learners will also be introduced to strategies for setting objectives and achieving key results. From the content, your learners will also learn about a range of techniques involved in building an effective telesales process.

The course also includes detail on how to handle objections and how to close the sale.

This course is suitable for all categories of employees and the training material is trusted by global brands around the world.

What’s Included?

  • A 38 Page Participant Manual
  • 52 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

Learning Objectives

At the end of this training course your participants will be able to:

  • Identify the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Use these techniques to build an effective process.
  • Explain the benefits of an effective telesales process.

What’s Covered?

There are 5 key sections in this training course.

1. Telesales
The training material will:

  • Highlight the skills gap that happens within telesales environments
  • Discuss what is telesales.
  • Highlight the advantages of selling over the phone.
  • Help participants respond to the demands of new and incredibly complex business situations.
  • Focus on the seven deadly sins of telesales.
  • Explore the concept of sales and the role of the telephone.

2. The selling equation
You can use the training material provided to:

  • Examine telesales as a process.
  • Share how to manage first impressions.
  • Discuss fundamental telephone techniques like managing the call, voice, and attitude.

3. The stages of a sales call
Most audiences will only have basic sales skills or knowledge.

The training material of this section explores the four stages of a sales call:

  1. Opening.
  2. Presentation.
  3. Closing.
  4. Departure.

4. Why do people buy
This section of the content highlights the importance of features and benefits. To illustrate:

  • Benefits – what the product will do for the customer.
  • Features – not what the product does.

5. How to handle objections
The training material provided illustrates that objections are removed when a telesales agent:

  • Uses better transitions.
  • Observes clearer buying signals.
  • Closes the sale.

The final sections of this training material focuses on fundamental telesales skills.

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Telesales Training Course Materials
Telesales Skills