Telesales Skills Training Course By Oak Innovation


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Digital Download: Training Course On Telesales Skills

Save time with pre-written training courses. Download the content you’ll need. And, add your logo to brand the content as your own.

  • Instantly available, saving you time and money.
  • 100% customizable, ready for any opportunity.
  • Brand as your own, add your logo.
  • 8 hours of training content, in one instant download.
  • 52 Powerpoint slides, to deliver the course.
  • 38-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.

From this 1-day course, participants will learn to identify the main obstacles to effective telesales and understand the process behind successful telesales skills.

Your course participants will also learn about a range of techniques to build an effective telesales process.

At the end of the training session, your course participants will be able to explain the benefits of an effective telesales process.

Let’s explore what you will receive.

Learning Objectives

At the end of this training course your participants will be able to:

  • Identify the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Use these techniques to build an effective process.
  • Explain the benefits of an effective telesales process.

What’s Covered?

This course offers participants an understanding of the world of telesales. This includes specifics on the sales equation and the stages of a sales call.

Course participants will also learn about why do people buy strategies for setting objectives, and key results that people can get excited about.

Lastly, the course includes detail on how to handle objections and how to close the sale.

Below, we break down how you can present the 5 key sections of this training course.

1. Telesales
Telesales can be incredibly profitable, but it’s also a very competitive environment.

In fact, the reality is that telesales environments can be challenging.

The deeper your understanding of your audience’s journey, the more likely you will meet their needs. Ask yourself:

  • What are they struggling with?
  • What are their pain points?
  • How can you help them?

Here’s where it gets interesting, use the content to:

  • Highlight the skills gap that happens within telesales environments
  • Discuss what is telesales.
  • Highlight the advantages of selling over the phone.
  • Help participants respond to the demands of new and incredibly complex business situations.
  • Focus on the seven deadly sins of telesales.
  • Explore the concept of sales and the role of the telephone.

A great way to connect with your audience during this part of the course is to incorporate personal reflections and, if possible industry-specific examples.

2. The selling equation
At this stage of the course, you can use the content to:

  • Examine telesales as a process.
  • Share how to manage first impressions.
  • Discuss fundamental telephone techniques like managing the call, voice, and attitude.

3. The stages of a sales call
Most audiences will only have basic sales skills or knowledge.

Empowering your audience to manage a sales call will overcome some of these challenges.

Now, let’s talk about the four stages of a sales call:

  1. Opening.
  2. Presentation.
  3. Closing.
  4. Departure.

Help your audience understand the stages of the sales call won’t just improve their telesales skills, it will also set the foundation for all future learning.

4. Why do people buy
The people that work in a telesales environment need tightly-honed and relevant skills.

And, what a lot of people don’t understand is that a successful telesales agent will establish why the customer is not buying. And, then persuade the customer to buy.

With that in mind, use the content provided to share the importance of features and benefits. To illustrate:

  • Benefits – what the product will do for the customer.
  • Features – not what the product does.

The more you engage with your audience, the more likely they will accept the solutions that you’re offering.

5. How to handle objections
To convert sales, a telesales agent needs to be able to handle objections.

And, there’s a very simple way to handle objections. To illustrate, objections are removed when a telesales agent:

  • Uses better transitions.
  • Observes clearer buying signals.
  • Closes the sale.

The final sections of this course content focus on fundamental telesales skills.

What you’ll get

  • 52 Powerpoint slides, to deliver the course.
  • 38-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.
  • Practical exercises, to enhance all learning.
  • Further reading list, for your course participants.
  • Course evaluation form, tests, and action plan.
  • Easy to present, no experience required.

Digital Download: What’s Included?

Participant Manual
Every training course contains a fully customizable Participant Manual that you can provide to your audience. This 38-page Participant Manual offers every audience member with insightful and practical content on the training course that you will be presenting on.

PowerPoint Slide Deck
Every set of training course materials from Oak Innovation is created to give you everything required to present this training course to various types of audiences. This course includes 52 customizable PowerPoint slides.

Games And Icebreakers
Oak Innovation provides customizable and practical Training Games and Training Icebreakers that will benefit the delivery of all training courses. You can even decide which Training Games and Training Icebreakers should be included to meet the often unique needs of any target audience.

Advertorial And Expert Guides
A Course Advertorial and Eight Pre-written Expert Training Guides are provided for use with every course so that you are fully equipped to present these training courses.

Bonus Course Material
Oak Innovation provides customizable Exercises and Tests that will target the needs of your audience.  Further Reading Lists and Course Evaluation Forms are also provided to benefit your audience. 

How Oak Innovation Changes Everything

Take control of each delivery of your training courses with practical training content.

Enhance all learning opportunities with pre-written training course materials that can be delivered at a team and at an enterprise level.

At last, customizable training course material that can be delivered easily in any situation.

Pre-written and customizable training course material ready for any learning opportunity.

Why Choose Oak Innovation?

Get Content Faster

Instantly available training content enables you to do more. 

Present Content Easier

Present more training courses in more places with less effort. 

Made For You

Built to be rebranded to meet any training need.

Key Features

Let’s take a closer look at just what this means for you.

  • Instantly available training course material makes presenting your courses easy. You spend less time creating content and more time doing the things that you love.
  • Bring your brand to life. Just add your logo to professional, easy-to-present training courses and present the content as your own.
  • You save time and money. And, you get a toolkit of customizable training courses to present wherever you want.
  • No restrictions of use mean you can present the content wherever you want.
  • You get everything you need to present practical training courses at a fraction of the cost of other providers.
  • You get instant access to industry-developed content.
  • No experience required means anyone can present the courses.

Accessing The Course Content

Once you have purchased this training course, you will be sent a confirmation email that contains a link that is needed to access the course content whenever you want.

Once downloaded, you have unlimited access to this course content – across any and all devices you own. And you can, of course, keep everything you download forever.

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Telesales Training Course Materials
Telesales Skills Training Course By Oak Innovation