Creating training course materials to run a course on business excellence can be a challenge – especially when you’re trying to do everything yourself.
The solution — harness the power of ready-made training course materials for learning professionals.
And, get instant access to the content you need.
You can use the content to share key business excellence skills, discuss the components of excellence, and explore what defines an excellent organization.
The content explores key excellence awards.
These awards include the EFQM Business Excellence Model and the Baldridge National Quality Program.
Objectives.
Your participants will:
- Understand what defines an excellent organization.
- Examine the components of excellence.
- Explore the excellence awards available – Baldridge & EFQM Awards.
- Understand the nature of excellence.
Topics Covered.
1. Business excellence
- The excellent organization.
- Why we need excellence.
- Roles and responsibilities.
- Core values and concepts.
- The role of delivering excellence.
- The differences between quality and excellence.
- Potential obstacles to excellence.
2. The main criteria for excellence
- EFQM Business Excellence Model and the Baldridge National Quality Program.
3. Excellence and strategic management
- How to use vision, metrics, and innovation within companies.
4. Continuous improvement
- Continuous improvement in improving products, services, or processes.
- The role of leadership in implementing excellence.
5. Excellence and the customer
- Maximizing customer relationship skills.
What’s In The Download.
Instant access to everything you need.
- Workbook.
- Slides.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
