Business Excellence Training Pack – Editable Course Materials.
You can use this business excellence training course material to develop the business excellence skills of supervisors, team leaders, managers, and business professionals.
Transform Your Team — Start Today
Give your team the skills and mindset to achieve operational excellence and stand out in today’s competitive landscape. This course empowers participants to:
- Master the principles of business excellence and what sets world-class organizations apart
- Implement proven strategies based on the EFQM Business Excellence Model and Baldridge National Quality Program
- Drive continuous improvement in products, services, and processes
- Strengthen customer relationships and deliver exceptional value
- Lead with vision, innovation, and measurable impact
What’s Inside The Course Package
- 63-slide PowerPoint Deck: Professionally designed for engaging, impactful presentations
- 48-page Participant Workbook: Packed with practical exercises and real-world applications
- Interactive Training Games & Icebreakers: Energize your sessions and boost learning retention
- Step-by-Step Training Guides: Make delivery effortless, whether you’re a seasoned trainer or new to facilitation
- Assessment Tools & Action Plans: Ensure learning translates into measurable performance improvement
- Marketing Materials: Promote your training with ease
Key Topics Covered
- Defining the excellent organization and why excellence matters
- Core values, roles, and responsibilities for achieving excellence
- Quality vs. excellence—understand the crucial differences
- Overcoming obstacles to excellence in your workplace
- Strategic management: leveraging vision, metrics, and innovation
- Continuous improvement and the pivotal role of leadership
- Maximizing customer relationship skills for lasting success
Why Choose Oak Innovation’s Business Excellence Course?
- Instant download: Start training immediately with fully editable materials
- Flexible and customizable: Tailor content to your unique business needs
- Trusted by leading brands: Join organizations worldwide who rely on Oak Innovation for high-impact business training
Trusted By Leading Brands.
Topics Covered.
1. Business excellence
- The excellent organization.
- Why we need excellence.
- Roles and responsibilities.
- Core values and concepts.
- The role of delivering excellence.
- The differences between quality and excellence.
- Potential obstacles to excellence.
2. The main criteria for excellence
- EFQM Business Excellence Model and the Baldridge National Quality Program.
3. Excellence and strategic management
- How to use vision, metrics, and innovation within companies.
4. Continuous improvement
- Continuous improvement in improving products, services, or processes.
- The role of leadership in implementing excellence.
5. Excellence and the customer
- Maximizing customer relationship skills.
Learning Objectives.
Your participants will:
- Understand what defines an excellent organization.
- Examine the components of an operational excellence strategy.
- Explore the excellence awards, such as the Baldridge & Business Excellence EFQM Awards.
- Understand the nature of excellence.
What You Get:
Give your leaders and teams the tools to build a culture of excellence. Download the Business Excellence Training Course now and start delivering results that set your organization apart.
- Instructor Manual [NEW]
- Slide Deck (63 slides)
- Course Workbook (48 pages)
- Training Games
- Icebreakers
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Marketing Materials
- Action Plans