Customer Focus Skills Training Course – Complete Ready-To-Use Workshop Kit

$25.00

“Feel stuck creating training course material on Customer Focus skills?”

You’re not alone. Creating training course material can feel challenging and intimidating — but it doesn’t have to be. I’ve put together a super simple, beginner-friendly checklist that guides you step-by-step through creating a persuasive, high-converting sales page. With ready-made and editable training course material, you’ll effortlessly be able to deliver this training course.

The Customer Focus Skills Course from Oak Innovation is your complete, professional training package -trusted by leading brands and designed for trainers who want results fast.



Get Everything You Need.

  • Instructor Manuals [NEW]
  • Slide Decks
  • Course Workbooks
  • Training Guides
  • Activities And Exercises
  • Reading Lists
  • Assessment Tools
  • Marketing Materials
  • Action Plans
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Unlock The Power Of Customer Focus — Deliver Exceptional Training With Zero Hassle.

The easiest way to start presenting single day courses on customer focus skills.

Our fully prepared training course material is perfect for all of your training needs!

Whether you’re just starting out or you’ve been in business for years, you will be able to share the essence of customer focus skills in business by delivering a training course using Oak Innovation’s Training Course Material.

Why Choose This Course?

  • Instantly Professional: Get a fully-prepared, customizable course that elevates your training—no more worrying about outdated workbooks or amateur presentations. Simply add your logo and deliver with confidence.
  • Save Time, Maximize Impact: Skip the stress of building materials from scratch. Our step-by-step participant workbook and comprehensive slide deck (90 slides) make it easy to engage any audience, even if you’re new to training.
  • All-Inclusive Toolkit: Go beyond slides—energize your sessions with 17 icebreakers, 17 training games, 15 exclusive guides, real-world activities, assessment tools, reading lists, and marketing materials. Everything you need is included to create an interactive, memorable experience.
  • Proven Topics, Real Results: Cover essential skills your team needs, including: How to create a customer-focused culture. Key elements of excellent customer service. Turning feedback into action. Building loyalty and handling complaints effectively. Maximizing communication and understanding customer types.
  • Immediate Business Benefits: Empower your participants to: Understand the true value of customer focus. Identify and overcome barriers to exceptional service. Build stronger customer relationships that increase retention and sales.


Who Is This For?

  • Trainers, HR professionals, and business owners who want to deliver high-impact customer focus training—without the overwhelm.
  • Perfect for both new and experienced facilitators looking to save time and deliver professional, results-driven sessions.



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    Trusted By Leading Brands.

    Deliver a customer focus course that inspires action, builds loyalty, and transforms your business—starting today.

     

    aApple
    Cadbury
    Carlsburg
    citi
    colgate
    comcast
    disney
    DFA
    dunkin
    eastern
    General-mills
    harvard
    HRProTeam
    HSBC
    IAG
    IBM
    Leica
    microsoft
    mitubishi
    mutual-of-america
     
     

    Topics Covered.

    1. How to create customer focus

    • The main benefits of being customer-focused.
    • The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
    • Market information and profit.

    2. The customer service environment

    • The main characteristics of excellent customer service.
    • What is the customer service environment.
    • Customer service as a process.
    • Why we need customers.
    • How to identify customers.
    • The importance of the Pareto Principle.

    3. Poor customer-centric practices

    • Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
    • Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

    4. How to know your customers

    • Customer Loyalty.
    • Switching costs.
    • Common reasons why customers leave.
    • Crises and commitments.

    5. Customer service culture

    • What are the main influences on a customer service environment.
    • Standards, innovation, and excellent service.

    6. Maximizing communication

    • Key communication practices, including active listening skills.
    • Customer styles.
    • How to introduce an effective complaint-handling system.

     

    Learning Objectives.

    Your participants will:

    • Understand the vital importance of the customer.
    • Explore the value of having excellent customer service.
    • Examine the factors that prevent maximizing customer value.
    • Understand how to look at customer service levels.
    • Understand when a company is customer-driven.
    • Explore different customer types and how to interact with them.

     

    What You Get:

    • Instructor Manual [NEW]
    • Slide Deck (90 slides)
    • Course Workbook (83 pages)
    • Activities And Exercises
    • Training Guides
    • Reading Lists
    • Assessment Tools
    • Ready-to-Use Marketing Materials
    • Action Plans

     

    Order Now