Customer Focus Skills Training Course – Ready-To-Use Workshop Pack.
This training course material is the easiest way to start presenting single day courses on customer focus skills.
Why Choose This Course?
- Instantly Professional: Get a fully-prepared, customizable course that elevates your training—no more worrying about outdated workbooks or amateur presentations. Simply add your logo and deliver with confidence.
- Save Time, Maximize Impact: Skip the stress of building materials from scratch. Our step-by-step participant workbook and comprehensive slide deck (90 slides) make it easy to engage any audience, even if you’re new to training.
- All-Inclusive Toolkit: Go beyond slides—energize your sessions with 17 icebreakers, 17 training games, 15 exclusive guides, real-world activities, assessment tools, reading lists, and marketing materials. Everything you need is included to create an interactive, memorable experience.
- Proven Topics, Real Results: Cover essential skills your team needs, including: How to create a customer-focused culture. Key elements of excellent customer service. Turning feedback into action. Building loyalty and handling complaints effectively. Maximizing communication and understanding customer types.
- Immediate Business Benefits: Empower your participants to: Understand the true value of customer focus. Identify and overcome barriers to exceptional service. Build stronger customer relationships that increase retention and sales.
Who Is This For?
-
- Trainers, HR professionals, and business owners who want to deliver high-impact customer focus training—without the overwhelm.
- Perfect for both new and experienced facilitators looking to save time and deliver professional, results-driven sessions.
Trusted By Leading Brands.
Deliver a customer focus course that inspires action, builds loyalty, and transforms your business—starting today.
Topics Covered.
1. How to create customer focus
-
-
- The main benefits of being customer-focused.
- The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
- Market information and profit.
-
2. The customer service environment
-
-
- The main characteristics of excellent customer service.
- What is the customer service environment.
- Customer service as a process.
- Why we need customers.
- How to identify customers.
- The importance of the Pareto Principle.
-
3. Poor customer-centric practices
-
-
- Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
- Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.
-
4. How to know your customers
-
-
- Customer Loyalty.
- Switching costs.
- Common reasons why customers leave.
- Crises and commitments.
-
5. Customer service culture
-
-
- What are the main influences on a customer service environment.
- Standards, innovation, and excellent service.
-
6. Maximizing communication
-
-
- Key communication practices, including active listening skills.
- Customer styles.
- How to introduce an effective complaint-handling system.
-
Learning Objectives.
Your participants will:
-
-
- Understand the vital importance of the customer.
- Explore the value of having excellent customer service.
- Examine the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Understand when a company is customer-driven.
- Explore different customer types and how to interact with them.
-
What You Get:
-
-
- Instructor Manual [NEW]
- Slide Deck (90 slides)
- Course Workbook (83 pages)
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Ready-to-Use Marketing Materials
- Action Plans
-