Customer Focus Skills Training Course – Ready-To-Use Workshop Pack.

This training course material is the easiest way to start presenting single day courses on customer focus skills.

Why Choose This Course?

• Instantly Professional: Get a fully-prepared, customizable course that elevates your training—no more worrying about outdated workbooks or amateur presentations. Simply add your logo and deliver with confidence.
• Save Time, Maximize Impact: Skip the stress of building materials from scratch. Our step-by-step participant workbook and comprehensive slide deck (90 slides) make it easy to engage any audience, even if you’re new to training.
• All-Inclusive Toolkit: Go beyond slides—energize your sessions with 17 icebreakers, 17 training games, 15 exclusive guides, real-world activities, assessment tools, reading lists, and marketing materials. Everything you need is included to create an interactive, memorable experience.
• Proven Topics, Real Results: Cover essential skills your team needs, including: How to create a customer-focused culture. Key elements of excellent customer service. Turning feedback into action. Building loyalty and handling complaints effectively. Maximizing communication and understanding customer types.
• Immediate Business Benefits: Empower your participants to: Understand the true value of customer focus. Identify and overcome barriers to exceptional service. Build stronger customer relationships that increase retention and sales.

 

Who Is This For?

• • Trainers, HR professionals, and business owners who want to deliver high-impact customer focus training—without the overwhelm.
  • Perfect for both new and experienced facilitators looking to save time and deliver professional, results-driven sessions.

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Deliver a customer focus course that inspires action, builds loyalty, and transforms your business—starting today.

Topics Covered.

1. How to create customer focus

• • • The main benefits of being customer-focused.
    • The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
    • Market information and profit.

2. The customer service environment

• • • The main characteristics of excellent customer service.
    • What is the customer service environment.
    • Customer service as a process.
    • Why we need customers.
    • How to identify customers.
    • The importance of the Pareto Principle.

3. Poor customer-centric practices

• • • Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
    • Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

• • • Customer Loyalty.
    • Switching costs.
    • Common reasons why customers leave.
    • Crises and commitments.

5. Customer service culture

• • • What are the main influences on a customer service environment.
    • Standards, innovation, and excellent service.

6. Maximizing communication

• • • Key communication practices, including active listening skills.
    • Customer styles.
    • How to introduce an effective complaint-handling system.

 

Learning Objectives.

Your participants will:

• • • Understand the vital importance of the customer.
    • Explore the value of having excellent customer service.
    • Examine the factors that prevent maximizing customer value.
    • Understand how to look at customer service levels.
    • Understand when a company is customer-driven.
    • Explore different customer types and how to interact with them.

 

What You Get:

• • • Instructor Manual [NEW]
    • Slide Deck (90 slides)
    • Course Workbook (83 pages)
    • Activities And Exercises
    • Training Guides
    • Reading Lists
    • Assessment Tools
    • Ready-to-Use Marketing Materials
    • Action Plans

 

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