Designed By Trainers, Delivered By You.
We believe presenting targeted training material is crucial to a course on customer-focus skills. This is why our trainers have designed content around what’s really needed: practical and editable training solutions.
Our course materials are mindfully designed to be an easy way to improve your learners’ customer focus skills.
Whether you’re looking for a new customer-focused skills course or want to start offering training workshops, this ready-made one-day course can help you move forward.
You Get The Content You Need.
These training course materials have been designed to be easy to deliver, regardless of the type of organization your audience works for.
The training course materials focus on teaching teams to master customer-focus skills, develop a customer-first mindset, identify different customer types, and interact with customers.
This course material can be used to instruct participants about customer-centric strategies and the tools and techniques for understanding customer needs, effective communication, and problem-solving.
By the end of the course material, your audience will have all the information they need to build sustainable customer focus practices that lead to:
- A customer-first mindset across an organization.
- Differentiation through unparalleled service quality.
- Earning customer trust, satisfaction, and repeat business.
- Increased revenue by selling more to happy existing customers.
What’s Included. Explore The Highlights.
- Easy-to-follow training content for use by any instructor.
- Learner printables, including workbooks, will come with each course.
- Digital slides and printables for instructors.
- Easy-to-follow training games, training icebreakers, and practical training guides.
- Editable workbooks, tests, exercises, advertorials, reading lists and action plans for each course.
NO MORE spending long days or nights working when you have to deliver a training course … AND your learners will thank you as they will learn what they need! Prep ahead, and you’ll be all set!
Benefits Of Customer Focus Skills Training.
The customer-focused skills training program offers the opportunity to develop the strong knowledge base, awareness, and skills required to complete successful customer relationships.
Is This Course For Your Audience?
Designed for managers, team leaders, and line staff with limited prior experience in customer-focused thinking, this program is ideal for those seeking to deepen their understanding.
Business professionals from diverse industries and backgrounds will find value in this course.
How Should You Use These Training Materials On Customer Focus Skills?
These training course materials on customer focus skills are ideal for ALL categories of staff.
The training course materials are the ultimate way to instruct your learners on developing their customer-focus skills!
These printable and editable course materials are perfect for delivering training courses.
This resource makes it easy to plan and implement workshops. Just add a logo, print, and you’re ready!
Top Tip: If you’d like to give the training materials more meaning, why not add company or learner-specific content? That way, they’ll look extra personalized when you deliver the course.
Why You’ll LOVE This Training Content!
- You get flexible training materials that give you everything you’ll need.
- You get lots of interactive training content to choose from.
- There are limitless ways to meet your presentation needs for ALL types of learners!
- You SAVE TIME on every course because we have done this hard work for you.
- You SAVE MONEY on every course because you’ll never need to order another set of training materials again!
- Going digital means you can take your training material with you no matter where you are.
- You can easily edit the training material for you!
- Everything is easy to present, no matter your experience level.
- The content is perfect for instructors at ANY level or under ANY schedule!
- You can edit the content to meet your presentation style and target unique learner needs.
- Whether you prefer to deliver the training material as provided or edit it to meet your learner needs and teaching style … this training material is set up for both options!
Topics Covered. Explore The Detail.
1. How to create customer focus.
- The main benefits of being customer-focused.
- The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
- Market information and profit.
2. The customer service environment
- The main characteristics of excellent customer service.
- What is the customer service environment?
- Customer service as a process.
- Why we need customers.
- How to identify customers.
- The importance of the Pareto Principle.
3. Poor customer-centric practices
- Exploring how a product-centric company focuses on selling the same products. And to as many customers as possible.
- Examining how a customer-centric approach concentrates on selling more products and providing a positive customer experience to the same customers.
4. How to know your customers
- Customer Loyalty.
- Switching costs.
- Common reasons why customers leave.
- Crises and commitments.
5. Customer service culture
- What are the main influences on a customer service environment?
- Standards, innovation, and excellent service.
6. Maximizing communication
- Key communication practices, including active listening skills.
- Customer styles.
- How to introduce an effective complaint-handling system.
Objectives. Designed To Make A Difference.
At the end of this training course on customer focus skills, your participants will be able to:
- Understand the vital importance of the customer.
- Explore the value of having excellent customer service.
- Examine the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Understand when a company is customer-driven.
- Explore different customer types and how to interact with them.
Get Instant Access To Everything You Need.
- Workbook.
- Slide Deck.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
