Quality Management Skills





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These quality management training course materials are suitable to be delivered to anyone that works in a quality management role or management function and will assist your participants in improving their quality management skills.

Plus, these Quality Management training course materials can be used by anyone that wants to deliver their own training courses on quality management. They are easy to use. And, no previous experience is required.

How it works

We believe that the way we train staff about quality has fundamentally changed. The popularity of on-demand training content, online courses and accessible college courses means that potential learners are able to seek out training wherever, whenever, and however we want.

We’ve also found that business managers want content that they adapt to create a shorter type of course in quality management skills. This allows them to fit within other tighter work schedules. Whereas corporate trainers want materials that they can customize and to even add their own logos.

For this end, we’ve created this course in quality management skills so you don’t have to.

Getting started is easy. Simply download the content and start delivering this course straight away.

Course outline

The organization and quality management – The course materials start by looking at what is quality. Use the content to explore definitions of quality and the various myths about quality that are out there. The materials explore the relationship between quality and common sense. And, also the link between competition and quality. This section ends by exploring various QMS processes.

Where does quality begin? – Use the content to look at design quality and the link between design and knowledge. The content then focuses at the rationale and components of design. The training materials then explore a quality policy and various basic quality questions.

People and quality – This section then concentrates on a quality policy statement and the concept of ownership of a quality management system (QMS). This leads to a discussion on documents, specifications, Standard Operating Procedures (SOP’s) and records.

Definition of quality assurance – The course ends by focusing on quality control, quality tools and problem-solving techniques. And, the aims of a QMS and QMS checklists.

What’s included

You will receive a 43-page customizable participant manual. This has been created in Microsoft Word for easy customization. And, it also contains all exercises, tests and further reading required.

The support materials also include 67 Powerpoint slides for easy delivery.

Also available are 14 Expert Training Guides that have been created to assist in the delivery of this course.

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - Peter Drucker Click To Tweet

Learning objectives

You’ll get content to teach course in quality management skills. Participants will learn to

– Understand the importance of quality management.

– Identify the components of a quality management system.

– Describe why quality management systems fail.

– Understand ways employees can affect quality.

– Identify the role of the quality management system.


“Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.”

Dick Whelan
Managing Director
Almir Consulting

“I’ve developed an alliance with Oak — a company that has developed a wide assortment of training “modules” that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles.”

Tom Heck, President,
International Association of Teamwork Facilitators

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