Look inside Oak Innovation training materials on Quality Management. And, learn how you can now deliver your own training courses
The rapid pace of businesses underscores a need for quality management. To keep up, many companies a looking for training courses to prepare their employees. For instance, we’ve been continually asked for ways to instruct employees on the role of quality control and for examples of quality statements.
If you have you a group that needs to learn about quality management, but you don’t have all the training content, then we’ve a great solution for you.
What you need to know about delivering these training course materials
This course will improve the skills of managers, team leaders, supervisors and frontline staff. And, the course material will guide your participants on what is quality. Next, you can explore various quality management principles and the role of quality control.
The following topics are covered within the slides, manuals and support materials provided.
The organization and quality management – Start by examining what is quality. Then, explore definitions of quality and the various myths about quality. Next, explore the relationship between quality and common sense. And, examine the link between competition and quality. This section ends by exploring various QMS processes.
Where does quality begin – First, explore design quality and the link between design and knowledge. Then, focus on the rationale for and components of design. And, explore an example of a quality policy and various basic quality questions.
People and quality – Next, explore a quality policy statement and the concept of ownership of a quality management system (QMS). Then, discuss documents, specifications, Standard Operating Procedures (SOP’s) and records.
Definition of quality assurance – End the course by focusing on quality control, quality tools and problem-solving techniques. And, examine the aims of a QMS and QMS checklists.
Participants will learn to:
– Understand the importance of quality management
– Identify the components of a quality management system
– Describe why quality management systems fail
– Understand ways employees can affect quality
– Identify the role of the quality management system
On completion of your order, you will instantly receive the following:
– 43 page participant manual
– 67 powerpoint slides
– Practical exercises
– Further reading
– Course evaluation form and action plan
Free course materials
We will also send you the following expert guides for use within your training courses:
– How to use icebreakers
– How to use training games
– How to improve listening skills
– How to improve questioning skills
– How to select materials and methods
– How to increase participation
– How to deal with difﬁcult people
– How to evaluate training courses
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“Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.”
“I’ve developed an alliance with Oak — a company that has developed a wide assortment of training “modules” that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles.”
Tom Heck, President,
International Association of Teamwork Facilitators