Quality Management





We’ve created these training materials so you don’t have to.

Getting started is easy. Simply download the materials and start training straight away. In the first place, your participants will learn about quality management. Plus, the need for everyone to work together.

Learning Objectives

Plus, you’ll get content to teach others to:

  • Understand the importance of quality management.
  • Identify the components of a quality management system.
  • Describe why quality management systems fail.
  • Understand ways employees can affect quality.
  • Identify the role of the quality management system.

Course Outline

The Organization And Quality

  • What is Quality?
  • Definitions
  • Quality Myths
  • Quality & Common Sense
  • Competition & Quality
  • QMS Processes

Where Does Quality Begin?

  • Design Quality
  • Design & Knowledge
  • Rationale
  • Components
  • The Quality Policy
  • Basic Quality Questions

People And Quality

  • Quality Policy Statement
  • Ownership Of The QMS
  • Documents
  • Specifications
  • Standard Operational Procedures
  • Records

Definition Of Quality Assurance

  • Quality Control
  • Quality Tools
  • Problem Solving Techniques
  • Aims of QMS
  • Checklists For A QMS

What’s Included

  • 67 Powerpoint Slides.
  • 43 Page Participant Manual.
  • 14 Expert Training Guides.