Quality Management

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Expires Nov 22, 2019 11:59 pm

$99.95 $89.96


– Fully customizable 43-page participant manual
– 67 ready-to-deliver powerpoint slides
– Icebreakers, training games & practical exercises
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instantly available


Look inside Oak Innovation training materials on Quality Management. And, learn how you can now deliver your own training courses

The rapid pace of businesses underscores a need for quality management. To keep up, many companies a looking for training courses to prepare their employees. For instance, we’ve been continually asked for ways to instruct employees on the role of quality control and for examples of quality statements.

If you have you a group that needs to learn about quality management, but you don’t have all the training content, then we’ve a great solution for you.

What you need to know about delivering this training courses

This course will improve the skills of managers, team leaders, supervisors and frontline staff. And, the course material will guide your participants on what is quality. Next, you can explore various quality management principles and the role of quality control.

Course outline

The following topics are covered within the slides, manuals and support materials provided.

The organization and quality management – Start by examining what is quality. Then, explore definitions of quality and the various myths about quality. Next, explore the relationship between quality and common sense. And, examine the link between competition and quality. This section ends by exploring various QMS processes.

Where does quality begin – First, explore design quality and the link between design and knowledge. Then, focus on the rationale for and components of design. And, explore an example of a quality policy and various basic quality questions.

People and quality – Next, explore a quality policy statement and the concept of ownership of a quality management system (QMS). Then, discuss documents, specifications, Standard Operating Procedures (SOP’s) and records.

Definition of quality assurance – End the course by focusing on quality control, quality tools and problem-solving techniques. And, examine the aims of a QMS and QMS checklists.

Course objectives

Participants will learn to:

– Understand the importance of quality management

– Identify the components of a quality management system

– Describe why quality management systems fail

– Understand ways employees can affect quality

– Identify the role of the quality management system

Customer stories

“Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.”

Dick Whelan
Managing Director
Almir Consulting

“I’ve developed an alliance with Oak — a company that has developed a wide assortment of training “modules” that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles.”

Tom Heck, President,
International Association of Teamwork Facilitators

Explore more customer stories

Limited Time Offer – 52 soft skills training courses for just $780

Build your very own customizable soft skills training library – available for immediate download.

Black Friday Sale Price
Expires Nov 22, 2019 11:59 pm

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