Quality Management

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– Fully customizable 43-page participant manual
– 67 ready-to-deliver powerpoint slides
– Highly practical exercises
– Icebreakers and training games
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instant download after placing your order

$99.95

Description

Target audience

These quality management training course materials have been developed to improve your participants understanding of quality management within organizations.

In particular, these training materials will help improve the skills of managers, team leaders, supervisors and front line staff.

Use these course materials to provide your participants with the skills and knowledge needed to understand quality management initiatives.

These course materials will also help you guide your participants on what is quality. Use the content to teach your course participants about various quality management principles and the role of quality control.

Course outline

The following topics are covered within the slides, manuals and support materials provided.

The organization and quality management – The course materials start by looking at what is quality. Use the content to explore definitions of quality and the various myths about quality that are out there. The materials explore the relationship between quality and common sense. And, also the link between competition and quality. This section ends by exploring various QMS processes.

Where does quality begin? – Use the content to look at design quality and the link between design and knowledge. The content then focuses at the rationale and components of design. The training materials then explore a quality policy and various basic quality questions.

People and quality – This section then concentrates on a quality policy statement and the concept of ownership of a quality management system (QMS). This leads to a discussion on documents, specifications, Standard Operating Procedures (SOP’s) and records.

Definition of quality assurance – The course ends by focusing on quality control, quality tools and problem-solving techniques. And, the aims of a QMS and QMS checklists.

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - Peter Drucker Click To Tweet

Course objectives

You’ll get content to teach course in quality management skills. Participants will learn to

– Understand the importance of quality management.

– Identify the components of a quality management system.

– Describe why quality management systems fail.

– Understand ways employees can affect quality.

– Identify the role of the quality management system.

Customer stories

“Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.”

Dick Whelan
Managing Director
Almir Consulting

“I’ve developed an alliance with Oak — a company that has developed a wide assortment of training “modules” that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles.”

Tom Heck, President,
International Association of Teamwork Facilitators

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