Problem-Solving
$44.00
At some point in your training or managerial career, you’re going to need to present a training course on problem-solving.
But, what if you don’t have the course content close to hand? Or perhaps you just don’t have the time to create everything yourself?
Thanks to Oak Innovation’s problem-solving course you can rest easy and keep your time to do the things you love.
All you need to do is download all the training material you’ll need (takes less than 30 seconds), add your logo, and start delivering the course as your own.
Why Is Problem-Solving So Important?
Problem-solving is the process of finding solutions to difficult or challenging issues using both structured and unstructured techniques or tools.
Problem-solving is a key skill not only for leaders and managers but also for line staff. In fact, organizations of all shapes and sizes need individuals that can consistently and effectively solve problems.
At Oak Innovation, we believe that problem-solving is an essential skill for the modern organization, but most teams never reach their potential as they lack structured training programs. Without this investment in training leaders, managers, line staff will struggle to adapt to solve problems in their organizations. And, when teams lack knowledge about how to effectively solve problems then productivity and performance suffer.
This is Oak Innovation’s pre-written training on problem-solving skills. This training provides business manager and corporate training professionals with training manuals, slide decks, and expert guides to present and brand their training courses in this key business area.
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Course Description
Since problem-solving is a skill that’s important to most employers, this training is designed to be accessible for all categories of employees. And, this training will guide learners through the business-critical area of problem-solving skills.
Through engaging training material, discussion, and exercises, learners will discover different types of problems. And, from the slide deck and learner manual, learners will explore how to apply ten practical problem-solving techniques.
Through a combination of learning approaches, such as examples with the learner manuals and interactive classroom discussions, participants will learn how to use problem-solving techniques to drive more value.
Through hands-on exercises and examples, learners will explore two effective planning techniques empowering them to develop the skills and confidence to tackle the most challenging problems they will face in their roles.
By the end of the program, learners will learn how to apply a seven-step problem-solving model and they will develop the skills necessary to understand why problem-solving approaches can sometimes fail.
Learning Objectives
At the end of this training course, participants will be able to:
- Define problem-solving.
- Identify different types of problems.
- Apply ten techniques.
- Put in place two effective planning techniques.
- Apply a seven-step model.
- Understand why problem-solving can sometimes fail.
- Determine what methods are best.
Course Overview
Below, we break down the 7 key sections of this problem-solving training course.
1. An introduction to problem-solving skills
This course will provide learners with the essential knowledge and techniques to successfully approach and solve problems. It is ideally suited to those who may be solving problems in a structured way for the first time and who need to be more effective. All key aspects are covered and a practical step-by-step approach is taken throughout the course. This introductory section will:
- Share that problems should be seen as a deviation from acceptable performance. For an audience, this concept of deviation may seem, at first, a little challenging to understand. However, this concept is straightforward. To illustrate, there can be a gap between what performance is happening and what performance is desired so the problem is to identify how to shorten this gap
- Explore what is a problem.
- Discuss why we need to solve problems.
- Encourage participants to use reflection while solving problems.
2. Problem-solving techniques
Very often excellent problem solvers are promoted into more technical roles. But problem-solving skills are required in a wide array of roles and positions. In fact, learners will need a variety of problem-solving techniques to be effective. This section of the explores the following ten problem-solving techniques:
- Brainstorming.
- TPN Analysis.
- Matrix Analysis.
- Paired Comparisons.
- Team Purpose Analysis.
- The Cause & Effect Diagram.
- SWOT Analysis.
- The 5 Ws.
- The 5 Whys.
- The Six Thinking Hats.
3. Planning and implementing projects
Planning is not a nice to do or handy aspiration! It is the essential skill of creating an effective environment where problem-solving techniques can be used in an effective way. This section of the training starts with the fundamentals of planning which are essential to understand. Then, in a very structured way learners will discover how the PDCA Cycle works within problem-solving situations. Note: This cycle is also often referred to as the Deming Cycle or the Deming Wheel.
4. Force Field Analysis
Research on problem-solving is clear and consistent. Problem-solving is most effective when it’s performed in a structured way. This is accurate whether you are a new or experienced problem-solver.
This section of the training cover essential aspects of force-field analysis that will help learners to improve their problem-solving skills. Here, a force field analysis is a technique for root cause analysis. And, it helps people to take action once the root cause has been identified.
The content will concentrate on the value of this technique within problem-solving situations. In particular, this training will:
- Share that Force Field Analysis is a robust technique when used in conjunction with the PDCA Cycle.
- Highlight that Kurt Lewin developed this technique to assist in diagnosing situations (e.g., all the forces for and against a decision).
- Discuss that this approach is helpful when looking at the variables involved in planning and implementing a change program. And, when attempting to overcome resistance to change.
- Stress that Lewin assumed that in any situation, there are both driving and restraining forces that influence any change that may occur.
5. A useful problem-solving process
Effective problem-solving skills are often seen as complex skills, but from this practical course, participants will soon discover that so much is possible within a simple process. In fact, this training is all about a practical approach to solving problems. In this section, learners will discover simple steps that can be taken to solve any problem.
This section explores the following seven-step problem-solving process:
- Identify the problem.
- Explore the problem.
- Set goals.
- Look at alternatives
- Select the best solution.
- Implement the solution.
- Evaluate.
6. When problem-solving fails
This problem-solving skills training teaches learners about key concepts and techniques. The training assumes that for some people not all problem-solving activities will succeed – as that is just the nature of some problems and poor problem-identification. To improve awareness levels, this section highlights some of the reasons why problem-solving approaches may not succeed. To illustrate:
- Poor problem-solving skills.
- Lack of focus.
- Lack of resources.
- Non-implementable solutions.
Who Needs Effective Problem-Solving Skills?
- Senior management that wants to strengthen their relationships with staff.
- Managers, supervisors, and team leaders need problem-solving skills to lead, manage and motivate their teams.
- Administrative, support staff, and line staff that needs problem-solving skills to maximize their engagement and participation within the organization.
- HR professionals need problem-solving skills to meet the needs of the departments that they support.
- Project managers need problem-solving skills to create more engagement and collaboration with their teams.
- Organizational development professionals need problem-solving skills to secure relationships and participation from all functions within the organization.
- Consultants and independent contractors who are being asked to play a role in organizational initiatives.
What You Get
- A 26 Page Instructor Guide
- A 76 Page Participant Manual
- 30 Customizable PowerPoint Slides
- Training Games And Training Icebreakers
- A Course Advertorial
- Eight Pre-written Expert Training Guides
- Customizable Exercises And Tests
- Further Reading Lists
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I am Kay Fitzgerald, the founder of Oak Innovation. With 25 + years of experience in the training and development industry, our team is here to help you access the training you want to deliver.
