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Interpersonal Skills

Oak Innovation

$29.95 $19.95

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Description

How to get interpersonal skills training materials that will save you time and effort

Creating a training course on interpersonal skills is not an easy task.

Quite simply, where do you begin?

In fact, it takes a lot of time and effort.

So if you are looking to run your own training courses, then we’ve done all the hard work for you.

Focus on what will deliver results

It’s important to offer a consistent experience for your audience. Typically, this can be achieved by using the content in the slides, participant manuals, exercises, and tests provided.

Remember, it’s important that you should always guide your delivery to attend to the developmental needs of your audience. To illustrate, you’ll be able to discuss questioning and listening skills, the ability to build common ground and how to persuade others.

Overall you’re audience will experience a practical and well-balanced training course.

Course outline

Leverage this course content to deliver a compelling and practical training course on interpersonal skills.

Interpersonal skills – For great results, you can use the content in this opening section to explore aspects of interpersonal skills like context and working together. Both of these aspects can be leveraged to examine how they impact on interpersonal dynamics. You’ll also be able to focus on aspects like technical versus emotional competence. From there, your audience should be encouraged to think about what skills they already possess. Don’t be afraid to use the content and exercises to dig down into these skills to encourage further learning.

Push styles – To best demonstrate various push styles of interpersonal behavior, you’ll need to discuss aggression, persuasion and assertiveness. You will find that it will not be difficult to convince your audience of the challenges with adopting push styles of interpersonal behavior. By exploding at push styles like aggression and assertiveness, you can get a clear idea how your audience will typically approach interpersonal situations they normally find themselves in.

Pull styles – In this section, you will have opportunities to use the content to focus on the three pull styles of interpersonal behavior. Typically, these are described as questioning skills, listening skills and being able to find common ground). Remember, that when thinking about push and pull styles of interpersonal skills, that your audience will uncover that each style will deliver different results dependent on the situation they are faced with. This is one of the many reasons why the benefits

Emotional intelligence – In this final section of the course, you can spend time getting to know your audience by examining concepts like “Mind-Set” and “Self-Talk”. Try to get your audience to clear their previous perceptions and to use what they have discovered during the course.

Course objectives

Upon completion of this course in interpersonal skills, your audience will be able to:

– Identify the main obstacles to interpersonal skills
– Understand the nature of interpersonal skills
– Understand a range of techniques
– Build an effective interpersonal process
– Explain the benefits of excellent interpersonal skills

What you get

– 67-page step-by-step facilitator manual
– Customizable 47-page participant manual
– 90 ready-to-deliver powerpoint slides
– Icebreakers, training games & exercises
– Further reading
– Course evaluation and action plan
– Expert training guides

Bonus free training materials available

You will also get the following free training guides:

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Frequently asked questions from interpersonal skills training courses

What are interpersonal skills?

Interpersonal skills are the behaviors and strategies that a person will use to interact with others effectively. Examples include verbal, listening, written and non-verbal communication.

What are some of the main examples of interpersonal skills?

Some examples of interpersonal skills include:

  • Active listening skills
  • Questioning skills
  • Teamwork
  • Building common ground
  • Leadership
  • Dependability
  • Motivation
  • Flexibility
  • Responsibility
  • Patience
  • Empathy

What are the main characteristics of aggression?

Aggression is a destructive style of behavior. Typically, the main aim is for the aggressor is to win and the other party to lose in the interaction. Characteristics of this behavior include:

  • Lack of sensitivity
  • Coercion
  • Fault-finding
  • Judgmental
  • Combative

What are some examples of aggressive behavior?

Aggressive behavior tends to be very self-centered. Elements of aggressive behavior include:

  • Outbursts of strong or violent emotions
  • Excessive use of ‘I’ statements
  • Use of threats
  • Negative language
  • Confrontational
  • Personalized comments
  • Complete disregard of the thoughts and feelings of the other party

What types of body language are associated with aggressive behavior?

Very distinctive body language are associated with aggression. These include:

  • Gritted/bared teeth
  • Clenched fists
  • Bulging eyes
  • Pointing/stabbing fingers
  • Movement into the others personal space
  • High color
  • Excessive combative gestures

What can trigger aggressive behavior?

Aggression can be triggered lots of things and situations. examples include:

  • Lack of self-confidence
  • Bad mood
  • Sudden loss of control
  • Feeling of being manipulated
  • Retaliation for a perceived or actual first strike

Some of these triggers can be seen as reactionary. On the other hand some are due to poor self-image. Sometimes aggression may be needed in a particular situation, but usually only within a controlled manner.

What is persuasion?

Persuasion is where the objective is to intentionally influence the behavior or attitude of another person or group.

It should be noted that persuasion may elicit a negative reaction from some people who would Amy view it as being ‘too pushy’. Using persuasion will end up in a win-lose situation where you win and they lose.

How can I persuade others?

Effective persuasion can follow a definite sequence:

  • Make a statement that will catch the other’s interest
  • Outline your proposal
  • Show them the potential benefits and provide evidence in support of this
  • Deal with possible objections before they arise
  • Summarize the proposal, finishing with the benefits

How should I handle objections?

Here is a simple process for handling objections:

  • Listen to what the objection is
  • Think and evaluate the situation
  • Act by either incorporating some of the contributions of the other person or presenting a rationale for why you disagree
  • It is important that your behavior supports the argument that you are putting across:

    • Use a strong and enthusiastic voice
    • Speak fluently and without hesitation
    • Use open questions
    • Use silences
    • Have eye contact at least 50% of the time
    • Hold eye contact for at least 5 seconds at a time

    What are the main elements of assertiveness?

    Assertiveness can be viewed as a constructive push style. And, assertive behavior has the following elements:

    • Statements that are clear and brief
    • Statements that use ‘I’
    • Clear distinction between fact and opinion
    • Avoidance of directive words
    • Use of open questions
    • Definite intention of resolving the problem

    What are the main characteristics of assertive behavior?

    Successful assertiveness is characterized by:

    • Listening to and understanding the other person’s point of view
    • Stating your own views, opinions and feelings
    • Agreeing a way forward that is mutually beneficial

    When is it useful to be assertive?

    Assertiveness is a useful style to adopt in the following types of situations:

    • Disagreeing with a superior about something that adversely affects you
    • Saying no to someone putting an unfair demand on you
    • Overcoming a fear of being disliked
    • Handling a conflict situation that might be difficult but requires that you put your own viewpoint forward
    • Consequences of both action and inaction need to be highlighted for a situation

    What are the main pull styles of interpersonal skills?

    Here are the main pull styles of interpersonal skills:

    • Questioning
    • Listening
    • Exploring
    • Building on common ground

    What does active listening involve?

    Active listening involves:

    • Avoidance of making judgments
    • Keeping an open mind
    • Taking the time to listen
    • Focusing on the speaker
    • Shifting from talking to listening

    What are the main barriers to effective listening?

    Listening is not easy. There are many barriers to effective listening such as:

    • Noise (External noise from the environment - Internal noise from your own thought process)
    • Perceptions
    • Biases
    • Attitudes
    • Lack of feedback
    • Distractions

    What are the five main types of questions that you can use?

    These are five main types of questions:

    Open Questions

    These are broad and generally can’t be answered in a few words - they allow flexibility in the response and can deliver a lot of information.

    Open questions are useful for:

    • Getting a person to elaborate on a topic
    • Encourage the other person to speak
    • Explore broad areas of interest
    • Open up a new area for discussion
    • Find out about needs/opinions

    These questions start with: Why, where, when, who, how, what?

    Probing Questions

    These are used to follow up on open questions and are useful for:

    • Getting further information
    • Exploring a point further
    • Fully understanding a situation

    Closed Questions

    These can be answered with a Yes/No answer or a short factual statement, they can be useful when you want to:

    Obtain very specific limited information

    • Focus on a particular aspect
    • Clarify something that has been said
    • Keep the conversation short

    Hypothetical questions

    Basically the question presents a ‘what if’ scenario.

    They are useful for:

    • Sounding someone out on an idea
    • Negotiating with someone
    • Exploring a point further

    Reflective Questions

    Reflective questions mirror back what the other person has said and are most useful for:

    • Getting others to verify what they have just said
    • Confirming your understanding
    • Clarifying issues

    Other types of questions

    Contact questions: These are really a version of small talk, as they are used at the start of a conversation to set the other person at ease.

    Comparative questions: are useful when you want a before and after view of a situation, such as in an interview.

    Opinion seeking questions - these are designed to explore the other person’s attitudes, opinions, thoughts and feelings.

    What is emotional intelligence?

    It is defined as: The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman - Working with emotional intelligence 1998

    Why is emotional intelligence required?

    Can I edit the content and add my own company logo?

    Yes. You can now add your own logo's and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when and as often as needed.

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    What our customers say

    “I have been using a number of Oak materials for quite some time. I found the content great with comprehensive details.

    This is a well-structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”

    Bernard Cronin
    Director of Human Resources
    Apple

    “When you have an urgent need to prepare training the best thing to do is order from Oak.

    We thank them for the great materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test we ordered another 10 modules – easily and conveniently. In addition, I received an incredibly good service with a personal touch to the client-specific requirements.”

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    Human Resource Manager
    Carlsberg

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