Excellence In The Workplace

$80.00

Achieving excellence in the workplace involves maximizing employee engagement, responsive customer service, and a focus on the growth and development of employees.

To present this course, you will get the following:

  • A 48 Page Training Manual.
  • 79 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

Description

How To Present An Excellence In The Workplace Course

This Excellence In The Workplace Course is an easy and fun course used in various training workshops, meetings, and activities. It is suited for groups of 12-15 people but can be applied to larger groups by forming smaller groups. It only needs about a day to present the content.

It is easy to present this course. Download the content you’ll need (slide deck, manual and guides). And then follow the course outline.

The content can be rebranded and customized by adding a logo.

This excellence in the workplace course begins by exploring excellence. The course then discusses several excellence awards (e.g., Baldridge and EFQM Awards).

Let’s explore what you will get.

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Course Description

The concept of an excellent organization is not a new one.

In fact, it was popularized in the landmark book from 1982 entitled In Search of Excellence by Tom Peters and Robert H. Waterman, Jr. And, has been informed by research that identified eight basic principles of excellence.

For instance:

  1. A bias for action.
  2. Staying close to the customer.
  3. Autonomy and entrepreneurship.
  4. Productivity through people.
  5. Hands-on and value-driven.
  6. Stick to the knitting.
  7. Simple form and lean staff.
  8. Simultaneous loose, tight properties.

Excellence is the quality of being outstanding. And the main concepts associated with excellence are:

  • Results in orientation.
  • Customer focus.
  • Leadership and constancy of purpose.
  • Management by processes & facts
  • People development and involvement.
  • Continuous learning, innovation & improvement.
  • Partnership development.
  • Public responsibility.

Who Should Attend

This excellence in the workplace course targets the needs of line staff, team members, managers, and human resource professionals.

What Your Delegates Will Learn

At the end of this course, your delegates will be able to:

  • Understand what defines an excellent organization.
  • Describe the components of excellence.
  • Explain the forms of excellence awards available – Baldridge & EFQM Awards.
  • Understand the nature of excellence.

Course Outline

These are the five key sections of this manual.

1. Introduction

  • Discuss what defines an excellent organization?
  • Define why we need excellence.
  • Focus on roles and responsibilities.
  • Detail core values and concepts.
  • Explore why everyone within an organization has a role in delivering excellence.
  • Discuss quality versus excellence.
  • Examine potential obstacles to excellence.

2. The main criteria for excellence

  • Explore the EFQM Business Excellence Model and the Baldridge National Quality Program.

3. Excellence and strategic management

  • Discuss vision, metrics, and innovation.

4. Continuous improvement

  • Outline the role of continuous improvement in improving products, services, or processes.
  • Highlight that the pursuit of continuous improvement deepens and strengthens relationships within organizations. And it creates a foundation for excellence.
  • Describe how the role of leadership in implementing excellence.

5. Excellence and the customer

  • Identify the need to maximize customer relationship skills.

Excellence In The Workplace Course Overview

  • A 48 Page Training Manual.
  • 79 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

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$80.00Add to cart

Why We Created The Excellent Organization Course

Here are the two main reasons why we created this course.

  • Lorman found that 91% of staff expect development.
  • Clear Company highlights that 68% of staff report that development is essential.

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