How To Get Training Content To Deliver A Course On Business Excellence Skills
Are the following experiences already happening in your life?
“I wish there was a way to create quality training materials faster so I could focus on other passions in my life.”
“I want to create something meaningful, but sometimes I doubt if my knowledge is enough.”
“I’m unsure how to make my course appealing without spending a fortune or spending hours learning things I don’t have free time to learn anything new.”
We can help to realign your path.
Whether you’re just starting out or you’ve been in business for years, this Business Excellence Editable Training Course is a time-saving training solution that provides engaging slide decks and editable participant workbooks that combine perfectly with expert training guides.
Here’s What You Get.
- A participant workbook written in a step-by-step tutorial style so that even inexperienced trainees can follow.
- Our actual PowerPoint Slidedeck (99% of customers add their logos!)
- Custom real-world training tools to support learning (course tests, activities, exercises, reading lists, marketing materials, & action plans).
- [Bonus] our 15 exclusive training guides on delivering powerful training courses (even if you don’t have much training experience).
- [Bonus] our 17 custom training forms (these are one of the many ways to improve your training business).
- [Bonus] our step-by-step guide on using 17 effective icebreakers in your business.
- [Bonus] clear instructions on how to use 17 training games to increase course participation levels.
Trusted By Leading Brands.
Topics Covered.
There are five transformative and easy to deliver modules included in this digital download.
Module 1: Defining Business Excellence: Core Values and Strategic Advantage
The content shares an understanding of the fundamental principles that define a genuinely excellent organization.
Participants will learn to:
- Develop a clear, shared understanding of what business excellence means within your organization, going beyond generic definitions.
- Learn how implementing business excellence principles can increase profitability, improve customer satisfaction, and enhance employee engagement.
- Assess their organization’s current level of excellence and pinpoint key areas for improvement.
- Identify and overcome common obstacles that prevent organizations from reaching their full potential.
- Develop a clear understanding of core values and their impact on organizational performance.
2. Module 2: Global Benchmarks: Leveraging the EFQM and Baldridge Models
Course participants will understand how globally recognized frameworks like the EFQM Model and the Baldridge National Quality Program drive excellence across industries.
Participants will start to:
- Understand the EFQM Model: Learn the nine criteria of the EFQM Model and how to use them to assess your organization’s strengths and weaknesses.
- Explore the Baldrige Criteria: Discover the seven categories and how they can help you drive performance improvement across an organization.
- Apply Frameworks for Self-Assessment: Gain practical experience using the EFQM and Baldrige frameworks to self-assess your organization’s performance.
Module 3: Strategic Alignment: Connecting Vision, Metrics, and Innovation for Excellence
This section examines the powerful link between strategic management and achieving business excellence.
Participants will learn to:
- Develop a Compelling Vision: Learn how to create a clear, inspiring vision that motivates employees and guides your organization’s strategic direction.
- Align Goals with Innovation: Discover how to integrate innovation into your strategic planning process and foster a culture of experimentation and risk-taking.
- Measure What Matters: Identify and track key performance indicators (KPIs) that drive business excellence and monitor progress towards strategic goals.
Module 4: Leadership-Driven Continuous Improvement: Elevating Products, Services, and Processes
This section discusses the pivotal role of leadership in championing a culture of continuous improvement.
Participants will learn to:
- Champion Continuous Improvement: Understand how to create a culture where employees can identify and implement product, service, and process improvements.
- Implement Continuous Improvement Methodologies: Learn to utilize PDCA (Plan-Do-Check-Act) and Lean to streamline processes and improve efficiency.
- Develop Leadership Skills for Excellence: Learn how leaders can inspire and motivate their teams to embrace continuous improvement and achieve higher performance levels.
Module 5: Customer-Centric Excellence: Building Loyalty and Competitive Advantage
Participants will master the art of building a customer-driven organization that achieves excellence through exceptional customer relationships.
Course participants will learn to:
- Understand Customer Needs: Develop strategies for gathering customer feedback and gaining insights into their needs and expectations.
- Maximize Customer Relationship Skills: Learn how to train employees to provide exceptional customer service and build lasting relationships.
- Create a Customer-Centric Culture: Discover how to embed customer-centricity into your organization’s culture and ensure that every employee is focused on delivering exceptional customer experiences.
Conclusion:
- Develop an Action Plan: Creating a personalized action plan for implementing the principles of business excellence within their organization. An action plan template with specific, measurable, achievable, relevant, and time-bound (SMART) goals is provided.
- Monitor Progress and Celebrate Successes: Sharing how to track progress towards your goals and celebrate successes to maintain momentum and engagement. An example is implementing a regular review process to monitor progress and identify areas for improvement.
- Embrace Continuous Learning: Understanding the importance of continuous learning and development in sustaining business excellence. Resource provided: A list of recommended books, articles, and websites on business excellence.
Equip Your Learners With The Skills They Need.
Participants will:
- Understand what defines an excellent organization.
- Examine the components of an operational excellence strategy.
- Explore the excellence awards, such as the Baldridge & Business Excellence EFQM Awards.
- Understand the nature of excellence.
Inside Every Download, You Get:
- Slide Deck (63 slides)
- Course Workbook (48 pages)
- Training Games
- Icebreakers
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Marketing Materials
- Action Plans
