Customer Relationship Management Skills Training Course Material



How To Instantly Access Amazing Training Course Material On Customer Relationship Management Skills That Will Save You Time

Developing training course material on customer relationship management skills is hard.

But, it’s essential to have the right training course material at hand.

This is the beauty of downloading tantalizing training course material. You don’t have to write captivating content from scratch, but you do get to deliver amazing material that’s full of zest as your own.

This remarkable pre-written set of training course material on customer relationship management skills includes slides, manuals, and expert training guides.

Sounds good, right?

Let’s get you started.

Our amazing research reveals some staggering findings that also highlight why these sparkling courses are so important.

For instance:

  • Fortune Business insights estimate that the global market for customer relationship management is valued at $52.64 billion.
  • Salesforce suggests that the pandemic accelerated the demand for effective CRM.
  • Grand Review Research reveals that 91% of companies with 10 or more employees use a CRM to manage their conversations with customers. And, this research also identified that 82% of organizations use CRM for sales reporting.
  • LinkedIn report that 64% of companies say CRM tools are impactful or very impactful.
  • Capterra demonstrated that 47% of users say CRM improves customer satisfaction.

Notice how these startling findings paint a clear picture?

Now, you can instantly download and use Oak Innovation’s training course materials. And, use the content provided to deliver your own training courses on customer relationship management skills.


But how?

Top Companies, Trust Oak Innovation

Course Description

Customer relationship management (CRM) is the strategy, approach, and practices that a company will employ to manage all current and potential customer interactions.

And, companies develop effective relationships with their customers to:

  1. Determine mutually satisfying goals.
  2. Establish and maintain rapport.
  3. Produce positive feelings in both the organization and the customer.

This training course content can be used to instruct your learners on how to maximize customer relationships and deliver results for their organizations.

And, this sparkling training course material is designed to be delivered to all categories of staff.

But, what does that mean for you?

Well, you can use the content to introduce the importance of customer relationships. The components of CRM. The various types of customers. The different ways that an employee can affect CRM. And, the factors that can cause customer relationships to fail.


Learning Objectives

At the end of the training course, your participants will:

  • Understand the importance of customer relationships.
  • Explore the components of CRM.
  • Describe the factors that can cause customer relationships to fail.
  • Understand the different ways that you as an employee can affect CRM.
  • Use the material to develop a customer-centered approach.
  • Examine types of customers.
  • Recognize potential impacts on business.

Course Overview

These are the 3 key sections in this training course material.

Read this course overview through your audience’s eyes. And, visualize how delivering this course will impact them.

Also, imagine how this content will save you time.

1. Customer relationship management (CRM)
CRM refers to customer relationship management.

To sharpen your delivery, use the content to highlight basic principles and applications of customer relationship management. And, how CRM systems can be introduced within organizations.

Next, explore how CRM is both a product and a process. The most effective ways to deliver CRM systems. And, share the constraints that can emerge to threaten these critical customer relationship skills.

2. Customer service
To resonate with your target audience, use the content to focus attention on customers and why we need customers. Explore what customers want. Their expectations. And, the concept of integration.

Truly connect with your audience by sharing the impact on the organization will be to:

  • Shift the focus from the product to the customer.
  • Streamline the offer to what the customer requires, not want the organization can make.
  • Highlight competencies required for an effective CRM process.

Next, you can use the content to explore perspectives on selling within customer relationship management environments. And, how this CRM practice fits within companies.

3. A customer-focused solution
To keep your audience engaged, use the content to discuss how to manage customers and CRM systems.

Next, explore quality management skills. And, in particular, standards and continuous improvement.

Lastly, you can use the content to highlight the QCT link and CRM as a business process. And, the impact of CRM failure on companies.

What You Get

  • 83 Customizable PowerPoint Slides.
  • 83 Page Dependable Instructor Manual.
  • 67 Page Editable Participant Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Expert Training Guides.
  • 2 Course Tests.
  • Unique Course Activities/Exercises.
  • Practical Reading List.
  • Customizable Course Advertorial.
  • Shareable Action Plan.
  • Free Lifetime Access.

Order Now

$80.00Add to cart

11 reviews on
Nicole Harris
Nicole Harris
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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