Customer Relationship Management Skills Course

 71

You can use the content to present a customer relationship management skills course.

Instantly download:

  • 83 Customizable PowerPoint Slides.
  • 83 Page Instructor Manual.
  • 67 Page Training Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • Reading List.
  • Course Advertorial.
  • Action Plan.
  • Free Lifetime Access.

Description


If you are currently searching over and over again online for content to present a customer relationship management skills course, it’s just a sign that you are not sure what you need.

Are we right?

Yes?

We want to get you to your goal quickly.

We also want to keep you laser-focused on delivering your training courses on customer relationship management skills.

Studies find that it can take up to 43 hours to develop just one hour of instructor-led training material.

So, it is no wonder many people abandon their course development activities.

The good news is you can now download the content you need to deliver your customer relationship management skills course.

That’s how simple it is.

Let’s explore what you will get.

You’re In Good Company

Why Is Customer Relationship Management Skills Course Essential?

To highlight the value-add of customer relationship management skills in the workplace, I’ve collated some key findings.

To illustrate:

  • Since I’m focusing on customer relationship management skills, your starting point is an overview of the current market. For example, Fortune Business insights estimate that the global market for customer relationship management is valued at $52.64 billion. I’ll assume that to anyone, that figure is staggering.
  • Now that we’ve covered the market size, customer satisfaction opportunities should be pretty straightforward. For example, Capterra demonstrated that 47% of users say CRM improves customer satisfaction.
  • You knew the pandemic would impact these figures. Well, it’s not surprising that Salesforce suggests that the pandemic accelerated the demand for effective CRM. That’s a substantial opportunity for improvements to be secured.
  • If you’re ready to understand CRM, you’ll need to dig deeper into current research. For example, Grand Review Research reveals that 91% of companies with 10 or more employees use a CRM to manage customer conversations. And this research also identified that 82% of organizations use CRM for sales reporting.
  • You might be wondering why I’m concentrating on opportunities. And when you’ve been doing this as long as we have, you will discover the value of CRM tools. For example, LinkedIn report that 64% of companies say CRM tools are impactful or very impactful.

Course Description

Customer relationship management (CRM) is the strategy, approach, and practices that a company will employ to manage all current and potential customer interactions.

And companies develop effective relationships with their customers to:

  1. Determine mutually satisfying goals.
  2. Establish and maintain rapport.
  3. Produce positive feelings in both the organization and the customer.

This instantly available training course can be used to instruct your learners on how to maximize customer relationships and deliver results for their organizations.

You can use the training manual provided to introduce the importance of customer relationships. The components of CRM. The various types of customers. And you can use the instructional materials to highlight the different ways that an employee can affect CRM.

You can then use the training course material to discuss the factors that can cause customer relationships to fail.

Target Audience

This course will target the needs of line staff, team members, managers, and human resource professionals.

Learning Objectives

At the end of the training course, your participants will:

  • Understand the importance of customer relationships.
  • Explore the components of CRM.
  • Describe the factors that can cause customer relationships to fail.
  • Understand how you, as an employee, can affect CRM.
  • Use the material to develop a customer-centred approach.
  • Examine types of customers.
  • Recognize potential impacts on business.

Course Overview – Customer Relationship Management Course

These are the three key sections in this training course.

1. Customer relationship management (CRM)
CRM refers to customer relationship management.

In this opening section, you can use the training manual to highlight the basic principles and applications of customer relationship management. And you can use the instructional materials to show how CRM systems can be introduced within organizations.

Next, you can use the slide deck to explore how CRM is both a product and a process. The most effective ways to deliver CRM systems. And you can use the instructional materials to share the constraints that can emerge to threaten these critical customer relationship skills.

2. Customer service
In this section, you can use the training manual to focus on customers and why we need customers. Explore what customers want. Their expectations. And you can discuss the concept of integration.

Next, you can use the training manual to share that the impact on the organization will be to:

  • Shift the focus from the product to the customer.
  • Streamline the offer to the customer’s requirements, not want the organization can make.
  • Highlight competencies required for an effective CRM process.

Next, you can use the pre-written slide deck to explore perspectives on selling within customer relationship management environments. And how this CRM practice fits within companies.

3. A customer-focused solution
In this section, you can use the instructional materials to discuss managing customers and CRM systems.

You can then use the slide deck provided to explore quality management skills. And, in particular, standards and continuous improvement.

Next, you can use the instructional materials to highlight the QCT link and CRM as a business process. And the impact of CRM failure on companies.

Customer Relationship Management Course

  • Prioritizes your time with instantly available content.
  • Automatically saves you time to focus on delivery.
  • Provides a single source of content for your training courses.
  • Removes the need to develop slide decks, manuals, guides, etc.
  • Eliminates the need to hunt for content on the internet.
  • Highlights training courses you may otherwise not have considered.
  • Offers a seamless jump from an identified need to course delivery.
  • Scales your delivery options with customizable content that can be rebranded.
  • Proven ROI from incredible prices.

What You Get

  • 83 Customizable PowerPoint Slides.
  • 83 Page Instructor Manual.
  • 67 Page Training Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • Reading List.
  • Course Advertorial.
  • Action Plan.

Order Now

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EXCELLENT
11 reviews on
Nicole Harris
Nicole Harris
2021-10-06
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
2021-09-29
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
2021-07-20
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
2021-07-11
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
2021-06-16
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
2016-07-20
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
2016-07-17
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
2016-07-16
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
2016-07-16
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
2016-07-16
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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