Present Your Own Training Courses On The Customer-Driven Organization

Oak Innovation is the training material platform that can power your training courses on the customer-driven organization.

By training professionals, for training professionals. Our off-the-shelf, customizable and flexible training material uses practical content so you’ll feel right at home, right away.

Oak Innovation is one of the first training material platforms to empower training professionals and business managers alike to instruct their learners on the customer-driven organization.

Make Your Courses Possible In Minutes

Stop wasting time on creating training material on the customer-driven organization from scratch. Customize the content as easily as adding your own logo. Instantly download all the required slide decks, manuals, guides, exercises, and all other content in one place.

Present Your Courses With Ease

Benefit from this practical training material that you’ll instantly feel comfortable with. Training material with ready-to-present content brings you everything you need to deliver your own training courses.

Localize Your Course Without Losing Control

Add or even remove anything from the content provided with ease. Mix the content into different versions to allow you to present targeted courses to various different learners.

Share Content With Your Learners

Showing your learners the right content at the right time can be the key to increasing their performance. Built specifically for business managers and corporate training professionals, Oak Innovation provides everything you need to present, and apply content across your skills courses.

Present Your Courses In A Smart Way

Comfortably expand your delivery into new types of courses with this pre-written training material. Save time and effort with instantly downloadable content. And, gain control over all course development projects.

Finally, Training Material That Will Benefit Your Learners

From the training material, your learners will be introduced to the vital importance of the customer. They will also explore the value of having excellent customer service and will learn how to identify the obstacles to achieving maximum customer value.

And, you can brand all the content as your own.

This course is suitable for all categories of employees and the training material is used by companies all across the world.

What’s Included?

• A 90 Page Participant Manual
• 37 Customizable PowerPoint Slides
• Training Games And Training Icebreakers
• A Course Advertorial
• Eight Pre-written Expert Training Guides
• Customizable Exercises And Tests
• Further Reading Lists

EXCELLENT

11 reviews on

Nicole Harris

2021-10-06

I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!

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Darryl Treadwell

2021-09-29

Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.

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Christy Crump

2021-07-20

I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.

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Richard Whelan

2021-07-11

The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation

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Jeffrey Buller

2021-06-16

As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training

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GK Lim

2016-07-20

“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International

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Stephen Fraundorfer

2016-07-17

WOW!!! An extremely thorough program. Covered the subject from beginning to end.

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Rey Carr

2016-07-16

Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."

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Tom Heck

2016-07-16

I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators

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John Paul

2016-07-16

“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works

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Learning Objectives

At the end of this training course your participants will be able to:

• Understand the vital importance of the customer.
• See the value in having excellent customer service.
• Identify the factors that prevent maximizing customer value.
• Understand how to look at the customer service levels.
• Establish if a company is customer-driven.
• Identify different customer types and how to interact with them.

What’s Covered?

These are the 6 key sections of this training material.

1. The customer-driven organization
The goal of the training material in this part of the course is to:

• Examine the essential aspects of a customer-driven organization. These include loyalty and value-added service.
• Discuss aspects like market information and profit.

2. The customer service environment
You can use the training material in this section to help your audience to:

• Understand the customer service environment.
• Explore customer service as a process.
• Examine why we need customers.
• Identify customers.
• Understand the Pareto Principle.

3. Poor customer-centric practices
This section explores customer expectations.

4. How to know your customers
Use the training material to outline aspects like loyalty and switching costs.

End this section by using the content to discuss why customers leave, crises, and commitments.

5. The customer service culture
The training material explores the critical areas of standards, innovation, and excellent service that can positively impact customer retention.

6. Communication
You can use the training material to highlight that key practices include active listening skills. The content also places a focus on customer styles and introduces an effective complaint handling system.

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Kay Fitzgerald

Hello, I am Kay Fitzgerald B.A., M.A., and I am the founder and Chief Executive Officer of Oak Innovation. With 25 + years of experience in the training and development industry, our team will help you access the customizable training course material that you need to present your own training courses.