The Customer Driven Organization


This training material can be used by trainers and business managers to run workshops on the customer-driven organization. The training material is 100% customizable and instantly available.

  • Download: Instantly Available
  • Customization: Fully Editable
  • Branding: Rebrand As Your Own
  • Audience: Suitable For All Employees
  • Duration: Full Day
  • Experience: No Experience Required

SKU: CDO Category:

Present Your Own Training Courses On The Customer-Driven Organization

Oak Innovation is the training material platform that can power your training courses on the customer-driven organization.

By training professionals, for training professionals. Our off-the-shelf, customizable and flexible training material uses practical content so you’ll feel right at home, right away.

Oak Innovation is one of the first training material platforms to empower training professionals and business managers alike to instruct their learners on the customer-driven organization.

Make Your Courses Possible In Minutes

Stop wasting time on creating training material on the customer-driven organization from scratch. Customize the content as easily as adding your own logo. Instantly download all the required slide decks, manuals, guides, exercises, and all other content in one place.

Present Your Courses With Ease

Benefit from this practical training material that you’ll instantly feel comfortable with. Training material with ready-to-present content brings you everything you need to deliver your own training courses.

Localize Your Course Without Losing Control

Add or even remove anything from the content provided with ease. Mix the content into different versions to allow you to present targeted courses to various different learners.

Share Content With Your Learners

Showing your learners the right content at the right time can be the key to increasing their performance. Built specifically for business managers and corporate training professionals, Oak Innovation provides everything you need to present, and apply content across your skills courses.

Present Your Courses In A Smart Way

Comfortably expand your delivery into new types of courses with this pre-written training material. Save time and effort with instantly downloadable content. And, gain control over all course development projects.

Finally, Training Material That Will Benefit Your Learners

From the training material, your learners will be introduced to the vital importance of the customer. They will also explore the value of having excellent customer service and will learn how to identify the obstacles to achieving maximum customer value.

And, you can brand all the content as your own.

This course is suitable for all categories of employees and the training material is used by companies all across the world.

What’s Included?

  • A 90 Page Participant Manual
  • 37 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

Learning Objectives

At the end of this training course your participants will be able to:

  • Understand the vital importance of the customer.
  • See the value in having excellent customer service.
  • Identify the factors that prevent maximizing customer value.
  • Understand how to look at the customer service levels.
  • Establish if a company is customer-driven.
  • Identify different customer types and how to interact with them.

What’s Covered?

These are the 6 key sections of this training material.

1. The customer-driven organization
The goal of the training material in this part of the course is to:

  • Examine the essential aspects of a customer-driven organization. These include loyalty and value-added service.
  • Discuss aspects like market information and profit.

2. The customer service environment
You can use the training material in this section to help your audience to:

  • Understand the customer service environment.
  • Explore customer service as a process.
  • Examine why we need customers.
  • Identify customers.
  • Understand the Pareto Principle.

3. Poor customer-centric practices
This section explores customer expectations.

4. How to know your customers
Use the training material to outline aspects like loyalty and switching costs.

End this section by using the content to discuss why customers leave, crises, and commitments.

5. The customer service culture
The training material explores the critical areas of standards, innovation, and excellent service that can positively impact customer retention.

6. Communication
You can use the training material to highlight that key practices include active listening skills. The content also places a focus on customer styles and introduces an effective complaint handling system.

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Customer Driven Organization
The Customer Driven Organization