Unlock The Power Of Customer Focus — Deliver Exceptional Training With Zero Hassle.
The easiest way to start presenting single day courses on customer focus skills.
Our fully prepared training course material is perfect for all of your training needs!
Whether you’re just starting out or you’ve been in business for years, you will be able to share the essence of customer focus skills in business by delivering a training course using Oak Innovation’s Training Course Material.
Why Choose This Course?
- Instantly Professional: Get a fully-prepared, customizable course that elevates your training—no more worrying about outdated workbooks or amateur presentations. Simply add your logo and deliver with confidence.
- Save Time, Maximize Impact: Skip the stress of building materials from scratch. Our step-by-step participant workbook and comprehensive slide deck (90 slides) make it easy to engage any audience, even if you’re new to training.
- All-Inclusive Toolkit: Go beyond slides—energize your sessions with 17 icebreakers, 17 training games, 15 exclusive guides, real-world activities, assessment tools, reading lists, and marketing materials. Everything you need is included to create an interactive, memorable experience.
- Proven Topics, Real Results: Cover essential skills your team needs, including: How to create a customer-focused culture. Key elements of excellent customer service. Turning feedback into action. Building loyalty and handling complaints effectively. Maximizing communication and understanding customer types.
- Immediate Business Benefits: Empower your participants to: Understand the true value of customer focus. Identify and overcome barriers to exceptional service. Build stronger customer relationships that increase retention and sales.
Who Is This For?
- Trainers, HR professionals, and business owners who want to deliver high-impact customer focus training—without the overwhelm.
- Perfect for both new and experienced facilitators looking to save time and deliver professional, results-driven sessions.
- The main benefits of being customer-focused.
- The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
- Market information and profit.
- The main characteristics of excellent customer service.
- What is the customer service environment.
- Customer service as a process.
- Why we need customers.
- How to identify customers.
- The importance of the Pareto Principle.
- Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
- Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.
- Customer Loyalty.
- Switching costs.
- Common reasons why customers leave.
- Crises and commitments.
- What are the main influences on a customer service environment.
- Standards, innovation, and excellent service.
- Key communication practices, including active listening skills.
- Customer styles.
- How to introduce an effective complaint-handling system.
- Understand the vital importance of the customer.
- Explore the value of having excellent customer service.
- Examine the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Understand when a company is customer-driven.
- Explore different customer types and how to interact with them.
- Instructor Manual [NEW]
- Slide Deck (90 slides)
- Course Workbook (83 pages)
- Activities And Exercises
- Training Guides
- Reading Lists
- Assessment Tools
- Ready-to-Use Marketing Materials
- Action Plans
Trusted By Leading Brands.
Deliver a customer focus course that inspires action, builds loyalty, and transforms your business—starting today.
Topics Covered.
1. How to create customer focus
2. The customer service environment
3. Poor customer-centric practices
4. How to know your customers
5. Customer service culture
6. Maximizing communication
Learning Objectives.
Your participants will:
What You Get: