Oak Innovation: Customer Driven Organization Training Course Material


Oak Innovation’s customer-driven organization training course material can be easily delivered across virtual classrooms, webinars as well as traditional classroom settings. Just add your logo and brand the content as your own.

This customer-driven organization training material is ready to take your training courses to the next level. You’ll get everything you need faster and without the hassle of creating everything yourself.

Featuring an easy-to-follow participant manual, expert training guides and so much more you’ll be all set to deliver this course to others.

Get immediate access to our amazing training course material on the customer-driven organization. Instantly save time. Supercharge your training courses and so much more.

What you’ll get:

  • 90-page participant manual to encourage learning
  • 37 Powerpoint slides to frame the training course
  • Practical exercises to stimulate learning
  • Reading list for those that want to keep learning
  • Course evaluation form to improve future course delivery
  • Course action plan to achieve future objectives and goals
Freedom to use this content on your virtual training sessions

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How to deliver an amazing training course on the customer-driven organization

Developing content for a training course on a customer-driven organization can be difficult.

We’ve been in this industry for a long time, and it’s important to us that we can shrink the process of creating training content for you. On top of that, we’ll even show how to deliver this training course.

We’re all about getting you prepared with incredible content that will help you respond with even greater confidence. So, do make sure to also scroll down to explore frequently asked questions that often get asked in training courses about the customer-driven organization.

Read on to explore how you can get this pre-written and customizable training material.

You want to be the best. The all-in-one download to get you there is here.

Are you ready to expand your courses, propel yourself to new training opportunities, and instantly start saving yourself a whole bunch of time?

Well, you are going to love everything that comes with this training course on the customer-driven organization.

If you’re trying to offer your own training courses, this training content can help you build a real foundation to achieve this success. If you want to add your own logo, that’s great too — we’re happy to let you brand everything as your own when you deliver this training course.

At Oak Innovation helping people get the training content is an essential goal for us. It’s also a big deal for many of you out there who are looking for this training content.

Just imagine how it would feel to get easy-to deliver training on the customer-driven organization that gets the job done easily. Powered with an easy-to-follow PowerPoint slide deck and on-point participant, this training package will help you deliver this training course. Crafted to be practical these course materials are a perfect fit for everyone.

In truth, we are delighted that our training content will make it easy for you to convert customer needs into incredible training courses.

Not to mention, you’ll spend less time creating content and more time doing what you love. And, discover how to deliver an amazing training course on the customer-driven organization.

What’s not to love about this training course material:

  • Instantly available so you don’t need to develop everything from scratch
  • Freedom to add your logo for the ultimate opportunity to brand everything as your own
  • Fully customizable so you can offer one-of-a-kind and unique delivery options
  • Total freedom to deliver the course where you want provides you with exceptional flexibility
  • All content is developed by industry experts offers you maximum confidence in the content
  • Everything is ready to deliver which saves you time and effort
  • Affordable so it won’t break the bank to get this training course material
  • No experience required so you’re guaranteed that this course is easy to deliver

And, now with more features than ever.

Say goodbye to endless hours of developing content from scratch. And, just imagine how wonderful it will feel like to deliver a successful training course on the customer-driven organization (see sample course material below).

Deliver the training courses you want to offer

Oak Innovation course content saves you time by giving you an all-in-one set of training course material that enables you to deliver your own courses and stay ahead of the competition. Oak Innovation is loved by industry-leading professionals and used by a large group of users around the world.

Hisham I. Gadalla – PMP Head – Supply & Distribution, PETRONAS Marketing Sudan Ltd.

“I must really convey my appreciation to the work you guys are doing there, you are really making life a lot easier for people like me who conduct training as a part of our role within the organization & have no time to conduct a proper research to develop our modules. Keep up the good work.” –

YIM CHOONG CHOW, Puncak Jupiter Management Services

“The course is easy to use, up to date, and comprehensive. Highly recommended.”

Vicki L. Bryan, MEd, Bryan & Associates, Inc.

“Overall a well-designed module.”

Explore more customer stories

How you can deliver an amazing training course on the customer-driven organization

You can use this customer relationship management skills training material to meet the challenges faced by line-staff, human resource professionals, general managers, and senior executives.

When we first started talking about how we could offer this content and we thought about how to take our experience and package this into some tips that our clients could benefit from.

  • The first tip is that in times of change, it is understandable why companies begin to look at the whole area of the customer-driven organization. Let’s face the fact: companies need to put customers at the heart of everything that they do.
  • The second tip is that while the reasons to run a successful customer-focused company are apparent, there are clear markers on what constitutes a customer-driven organization that will drive success. Whether it’s in meeting needs first-time every-time, delivering excellent customer service, or providing a positive customer experience, all companies simply need to stay ahead of the curve.
  • The third tip is that the focus must initially be to help your audience to become more customer-centric. To do this, the content needs to explore meeting customer expectations and staying a step ahead of the competition. For example, being customer-driven is not a new concept for business managers and training professionals. However, over the last decade, we’ve seen changes in how these concepts are shared. For example, a company doesn’t want to put off customers with poor customer relationship management approaches or ineffective complaint handling systems.
  • Our final tip is to use the content to provide your audience with a better understanding of customer relationships. Use the material to help your audience to understand the role of the customer within organizations. In doing so, you can also share the different types of customers that can exist.

Let’s explore what content you can receive and how you can use this material.

Learning objectives

If you are looking for content to present your own business training course on the customer-driven organization, this is the course material for you. And, you don’t have to be an experienced business trainer to get results like a pro.

What you’ll get:

  • 90-page participant manual
  • 37 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

At the end of this training course your participants will be able to:

– Understand the vital importance of the customer

– See the value in having excellent customer service

– Identify the factors that prevent maximizing customer value

– Understand how to look at the customer service levels

– Establish if a company is customer-driven

– Identify different customer types and how to interact with them

Course outline

In an effort to provide you with as much value as possible, we’re going to show you how we would use the content provided to deliver the key sections of this training course.

A customer-driven organization – Let’s take a look at common concepts discussed in this section. Whether you’re looking to lay the building blocks for creating a customer-driven organization or looking to update skills, this material is sure to take learning to the next level and drive results across the companies involved. Key areas fall into several distinct categories. First, use the content to examine the essential aspects of being a customer-driven organization. These include loyalty and value-added service. By doing so, a company can use these metrics to maximize performance and to focus on their customers. With the right content, you can significantly increase knowledge levels and discuss aspects like market information and profit.

We encourage you to incorporate examples from your experiences with customer-driven organizations, as this will foster more commitment. Understand that if these examples and experiences might seem small, they’re hugely significant to embed their learning.

The customer service environment – The number one tip for getting the most out of this material is to help your audience understand the customer service environment. For best results, explore customer service as a process and why we need customers. This approach will help your audience to know how to identify customers. Make sure your audience also understands the Pareto Principle.

What customers want – Does poor customer-centric practices hurt company performance? This section of the course explains why companies need to spend a lot of time working out what customers want – and what will make these customers make favorable purchase decisions. Use this section to dig into the expectations of customers and encourage your audience to share their experiences. This form of storytelling will facilitate deeper learning for all concerned.

Knowing customers – Performing a customer audit or review analysis can help your audience to identify what existing customers want and what their expectations are and how to meet them. Base your discussions in this section around this need, and use the content to outline aspects like loyalty and switching costs. End this section by discussing why customers leave, crises, and commitments.

The customer service culture – For brands and companies, there’s no doubt that meeting expectations is one of the best ways to attract and engage customers. Most customers won’t also stay with a company without getting something useful in return. Here’s a simple example: customers remain with companies for different reasons. And, even though you make a great product or provide an excellent service for products, much still will be dependent on the customer service environment that promotes success. A great way to share this knowledge with your audience is to use the content provided to explore the critical areas of standards, innovation, and excellent service.

Communication – As customer-driven practices evolve into the accepted processes, solid communication practices must become embedded. Use the content to discuss best practices in the areas of listening skills, customer styles, and complaint handling systems.

Amazing expert guides will get you to the place you want to be

Over the years, we noticed that some people, along the way, have asked for a little more creative input. And, let’s face it, there are times when we all need an extra spark to make our training courses shine even brighter.

So allow us to introduce our free expert training guides. An innovative collection of guides that mix inspiration, insights, techniques and skills, sprinkled with everything you’ll need to deliver a successful training course. These guides are a security blanket of experience just for you. With eight free training guides instantly available, and each jam-packed with value, it’s the easiest way to get ahead.

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Your courses, your way – everything you need to be the best

Within companies, across teams, on the go — wherever and however you want to deliver this course, it’s never been easier to put this content into action.

Wave goodbye to spending time developing training courses and say hello to awesome content that you can instantly download, customize, and even brand as your own.

You can download this training course material on the customer-driven organization immediately after checkout.

$79.95Add to cart

At last, 52 amazing training courses to be the best

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Effortlessly create an experience that lasts with your audience. Get practical course content that highlights best practices, research, real-life examples, and innovative approaches. All combining to create amazing experiences and insightful moments that your audience will love.

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How to answer common questions

What are customers?

Customers are:
People or organizations who are the users of the product or service generated by you.

What are the first steps to providing excellent customer service?

Let’s break down the steps in providing excellent customer service. To give excellent service, you need to know:

  • Who are your customers?
  • Where are they?
  • When are they your customers?
  • What do they buy from you?
  • How do they prefer to deal with you?

What are the main characteristics of external customers?

The main characteristics of external customers are:

  • Pays for the product or service
  • Exercise free-will and choice
  • Are not dependent upon you
  • Are not usually isolated from competitors
  • Have sets of needs, wants, and expectations
  • Constantly change

What is a customer-driven organization?

A customer-driven organization places the customer at the heart of the organization. It’s that simple. To achieve this, the whole company needs to focus on what the customer wants. You could think of this as your first step. Next, there is a need to build strong customer relationships. And, a companywide commitment to providing excellent customer service during all customer interactions.

What are the main characteristics of a customer-driven organization?

The main characteristics of a customer-driven organization are:

  • Listens to its customers
  • Integrates customers into its business and vice versa
  • Provides focused customer solutions
  • Has a culture that positively embraces the customer

What are the main influences on a customer service environment?

The main influences on a customer service environment are:

  • Demographics
  • Wants & needs
  • Perspectives
  • Expectations
  • Experience
  • Image
  • Bias
  • Technology
  • Competitors

What is a product-centric approach?

A product-centric company focuses on selling the same products. And, to as many customers as possible.

What is a customer-centric approach?

A customer-centric approach concentrates on selling more products. And, to the same customers by providing positive customer experience and by maximizing customer service to build better customer relationships.

What is a RADARS approach to customer service?

A RADARS approach to customer service is:

  • Reliable (the solution will work)
  • Acceptable (the solution is satisfactory to the customer)
  • Deliverable (delivered on time as promised)
  • Affordable (the organization can afford it)
  • Robust (it will not give rise to any further complaints)
  • Suitable (it meets the above criteria for customer and organization)

What are the main qualities of customer-centric employees?

Customer-centric employees listen to what their customers want. And, this puts the customer at the core of the business.

What are the main characteristics of excellent customer service?

The main characteristics of excellent customer service are:

  • Reliability
  • Recognizing the customer
  • Access
  • Communication
  • Responsiveness
  • Competence
  • Courtesy
  • Safety
  • Physical environment

What is a customer-driven marketing strategy?

A customer-driven approach is a marketing strategy. It concentrates on meeting the needs of an identified selection of customers.

How will these training materials help you instruct your learners to participate in a customer-driven organization?

Use this course material to help your participants to engage with a customer service organization. This course will improve your participants to overcome any concerns that they may have. They will also learn to identify the roles of managers and employees play.

Can I edit the content and add my company logo?

Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed. Here at Oak Innovation, we like to give you more. That's why every set of course materials include training manuals, slides, and guides. We also include exercises, tests, further reading, action plans, and much more.

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