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Oak Innovation: Customer Driven Organization Training Course Material

$49.00 $19.00

Oak Innovation’s customer-driven organization training course material can be easily delivered across virtual classrooms, webinars as well as traditional classroom settings. Just add your logo and brand the content as your own.

What you’ll get:

  • 90-page participant manual
  • 37 Powerpoint slides
  • Practical exercises
  • Reading list
  • Course evaluation form
  • Course action plan
Together we're stronger. We've reduced our prices to offer as much support as we can to companies impacted by COVID-19. All training course material is instantly available after checkout.

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Description

How to get training course materials on the customer-driven organization, brand them as your own, and deliver the training courses you want to offer

Do you ever find yourself searching the internet again and again looking for training material on the customer-driven organization? Maybe it’s to find content to deliver breakout training sessions. Or to acheive the larger task of delivering a full day’s training course on the customer-driven organization.

To make the process of course development easier for you, we’re offering all the training course material that you’ll need. So now you can use this customizable customer-driven organization training material to meet the challenges faced by line-staff, human resource professionals, general managers, and senior executives.

We’re also making it easier to deliver this content by sharing some important tips to help you prepare further to deliver this course.

  • First, in times of change it is understandable why companies begin to look at the whole area of the customer-driven organization. Let’s face the fact: companies need to put customers at the heart of everything that they do.
  • Second, while the reasons to run a successful customer-focused company are apparent, there are clear markers on what constitutes a customer-driven organization that will drive success. Whether it’s in meeting needs first-time every-time, delivering excellent customer service, or providing a positive customer experience, all companies simply need to stay ahead of the curve.
  • Third, you need to help your audience to become more customer-centric. To do this, use the content needs to explore meeting customer expectations and staying a step ahead of the competition. For example, being customer-driven is not a new concept for business managers and training professionals. However, over the last decade, we’ve seen changes in how these concepts are shared. For example, a company doesn’t want to put off customers with poor customer relationship management approaches or ineffective complaint handling systems.
  • Fourth, use the content to provide your audience with a better understanding of customer relationships. Use the material to help your audience to understand the role of the customer within organizations. In doing so, you can also share the different types of customers that can exist.

Let’s explore what content you will receive and how you can use this material.

Sample training course material

Say goodbye to endless hours of developing content from scratch. And, just imagine how wonderful it will feel like to deliver a successful training course on the customer-driven organization (see sample course material below).

Benefits of this training course material

  • Instantly available
  • Freedom to add your logo
  • Brand everything as your own
  • Fully customizable
  • Deliver the course wherever you want
  • All content is developed by industry experts
  • Saves you time and effort
  • Affordable
  • No experience required

Get a deeper understanding of what your audience is searching for

If you’re not delivering training courses with user intent in mind, you could be missing out on so many opportunities.

While designing this course, we used our years of specialized course development experience and benchmarked this knowledge against Google’s “people also ask” search feature.

By using this dynamic feature of Google’s search results, you receive training courses that are practical and always relevant. Content that is really helpful. And, material which is based on what people across the whole internet are actually searching for. Here are the top questions that we’re seeing people asking:

  1. What is a customer driven organisation?
  2. What are the key elements of a customer driven marketing strategy?
  3. What is customer driven quality?
  4. What is customer driven pricing?
  5. What is a customer organization?
  6. What do you mean by customers?
  7. How does an organization create a customer responsive culture?
  8. Why customers are important to an organization?
  9. How do you become a customer centric organization?
  10. What is a customer focused organisation?

What our customers say

Oak Innovation is loved by industry-leading professionals all around the world.

The Oak materials have provided us with an enormously useful package that has expanded our capacity to address the needs of leaders and emerging leaders, especially in the field of education, where there is a dearth of training opportunities in the skills and techniques of leadership and management. I can report that I have used them in a re-developed format when coaching new and early-stage educational leaders as well as at a 2-day symposium for the same levels of leadership. The response from these people has been enthusiastic and grateful for the insights provided.

Mel Phillips, Director 
Professional Performance Australia

Your programs have provided me with a very good foundation on which I have worked and customized training programs to suit my requirements. The flexibility that you provide in terms of customization is perhaps your greatest Unique Selling Point. The programs are very good value for money.

Arun Datta, Escorts Heart Institute and Research Centre 
India

Learn more

How you can deliver an amazing training course on the customer-driven organization

What you’ll get

  • 90-page participant manual
  • 37 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

Learning objectives

At the end of this training course your participants will be able to:

  • Understand the vital importance of the customer
  • See the value in having excellent customer service
  • Identify the factors that prevent maximizing customer value
  • Understand how to look at the customer service levels
  • Establish if a company is customer-driven
  • Identify different customer types and how to interact with them

Course outline

In an effort to provide you with as much value as possible, we’re going to show you how you can deliver the key sections of this training course.

A customer-driven organization – Let’s take a look at common concepts discussed in this section. Whether you’re looking to lay the building blocks for creating a customer-driven organization or looking to update skills, this material is sure to take learning to the next level and drive results across the companies involved. Key areas fall into several distinct categories. First, use the content to examine the essential aspects of being a customer-driven organization. These include loyalty and value-added service. By doing so, a company can use these metrics to maximize performance and to focus on their customers. With the right content, you can significantly increase knowledge levels and discuss aspects like market information and profit.

We encourage you to incorporate examples from your experiences with customer-driven organizations, as this will foster more commitment. Understand that if these examples and experiences might seem small, they’re hugely significant to embed their learning.

The customer service environment – The number one tip for getting the most out of this material is to help your audience understand the customer service environment. For best results, explore customer service as a process and why we need customers. This approach will help your audience to know how to identify customers. Make sure your audience also understands the Pareto Principle.

What customers want – Does poor customer-centric practices hurt company performance? This section of the course explains why companies need to spend a lot of time working out what customers want – and what will make these customers make favorable purchase decisions. Use this section to dig into the expectations of customers and encourage your audience to share their experiences. This form of storytelling will facilitate deeper learning for all concerned.

Knowing customers – Performing a customer audit or review analysis can help your audience to identify what existing customers want and what their expectations are and how to meet them. Base your discussions in this section around this need, and use the content to outline aspects like loyalty and switching costs. End this section by discussing why customers leave, crises, and commitments.

The customer service culture – For brands and companies, there’s no doubt that meeting expectations is one of the best ways to attract and engage customers. Most customers won’t also stay with a company without getting something useful in return. Here’s a simple example: customers remain with companies for different reasons. And, even though you make a great product or provide an excellent service for products, much still will be dependent on the customer service environment that promotes success. A great way to share this knowledge with your audience is to use the content provided to explore the critical areas of standards, innovation, and excellent service.

Communication – As customer-driven practices evolve into the accepted processes, solid communication practices must become embedded. Use the content to discuss best practices in the areas of listening skills, customer styles, and complaint handling systems.

How you can download quality training course materials to elevate your skills training courses on the customer-driven organization

With Oak Innovation customizable training course materials everything is available instantly. You save time and effort. And, you get to brand everything as your own.

$49.00 $19.00Add to cart

Special offer – 52 must-have customizable training courses for only $10 each

Get access to highly practical training course material. Download the content when needed, insert your logo and deliver the training courses as your own. It’s that easy.

  • All training courses are instantly available
  • All content are developed by industry experts
  • Affordable and easy to use
  • Freedom to add your logo
  • Brand everything as your own
  • All content is fully customizable
  • Deliver the course material wherever needed
  • Save time and effort
  • No experience required
  • Free updates for life

Find out more

$2,548.00 $520.00Add to cart

Bonus – Free expert training guides to help you deliver even more successful training courses

Starting today, with all Oak Innovation training course products, you’ll receive eight free training guides that will help you add extra value to your training courses.

Based on our experience of providing training content to business managers and corporate training professionals all around the world, these free training guides will provide the most up-to-date content available to boost your training delivery.

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learning how to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

How to answer common questions from training courses on the customer-driven organization

What are customers?

Customers are:
People or organizations who are the users of the product or service generated by you.

What are the first steps to providing excellent customer service?

Let’s break down the steps in providing excellent customer service. To give excellent service, you need to know:

  • Who are your customers?
  • Where are they?
  • When are they your customers?
  • What do they buy from you?
  • How do they prefer to deal with you?

What are the main characteristics of external customers?

The main characteristics of external customers are:

  • Pays for the product or service
  • Exercise free-will and choice
  • Are not dependent upon you
  • Are not usually isolated from competitors
  • Have sets of needs, wants, and expectations
  • Constantly change

What is a customer-driven organization?

A customer-driven organization places the customer at the heart of the organization. It’s that simple. To achieve this, the whole company needs to focus on what the customer wants. You could think of this as your first step. Next, there is a need to build strong customer relationships. And, a companywide commitment to providing excellent customer service during all customer interactions.

What are the main characteristics of a customer-driven organization?

The main characteristics of a customer-driven organization are:

  • Listens to its customers
  • Integrates customers into its business and vice versa
  • Provides focused customer solutions
  • Has a culture that positively embraces the customer

What are the main influences on a customer service environment?

The main influences on a customer service environment are:

  • Demographics
  • Wants & needs
  • Perspectives
  • Expectations
  • Experience
  • Image
  • Bias
  • Technology
  • Competitors

What is a product-centric approach?

A product-centric company focuses on selling the same products. And, to as many customers as possible.

What is a customer-centric approach?

A customer-centric approach concentrates on selling more products. And, to the same customers by providing positive customer experience and by maximizing customer service to build better customer relationships.

What is a RADARS approach to customer service?

A RADARS approach to customer service is:

  • Reliable (the solution will work)
  • Acceptable (the solution is satisfactory to the customer)
  • Deliverable (delivered on time as promised)
  • Affordable (the organization can afford it)
  • Robust (it will not give rise to any further complaints)
  • Suitable (it meets the above criteria for customer and organization)

What are the main qualities of customer-centric employees?

Customer-centric employees listen to what their customers want. And, this puts the customer at the core of the business.

What are the main characteristics of excellent customer service?

The main characteristics of excellent customer service are:

  • Reliability
  • Recognizing the customer
  • Access
  • Communication
  • Responsiveness
  • Competence
  • Courtesy
  • Safety
  • Physical environment

What is a customer-driven marketing strategy?

A customer-driven approach is a marketing strategy. It concentrates on meeting the needs of an identified selection of customers.

How will these training materials help you instruct your learners to participate in a customer-driven organization?

Use this course material to help your participants to engage with a customer service organization. This course will improve your participants to overcome any concerns that they may have. They will also learn to identify the roles of managers and employees play.

Can I edit the content and add my company logo?

Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed. Here at Oak Innovation, we like to give you more. That's why every set of course materials include training manuals, slides, and guides. We also include exercises, tests, further reading, action plans, and much more.

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