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The Customer Driven Organization

$49.00

  • Content: 8 Hours Of Course Content
  • Shipping: Instant Digital Download
  • Audience: Suitable For All Employees
  • Branding: Rebrand As Your Own
  • Customization: Freedom To Edit
  • Experience: No Experience Required

SKU: CDO Category:

Training Course Material On The Customer-Driven Organization

Creating training course materials from scratch is remarkably complex these days.

That’s why we invite you to use these off-the-shelf and customizable training materials to instruct your participants on the customer-driven organization.

From the content of this training course, your audience will understand the vital importance of the customer. They will also explore the value of having excellent customer service and will learn how to identify the obstacles to achieving maximum customer value.

This course is suitable for all categories of employees.

And, you can brand all the content as your own.

What’s Included?

  • A 90 Page Participant Manual
  • 37 Customizable PowerPoint Slides
  • Ready-To-Use Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

Learning Objectives

At the end of this training course your participants will be able to:

  • Understand the vital importance of the customer.
  • See the value in having excellent customer service.
  • Identify the factors that prevent maximizing customer value.
  • Understand how to look at the customer service levels.
  • Establish if a company is customer-driven.
  • Identify different customer types and how to interact with them.

What’s Covered?

These are the 6 key sections of this training course.

1. The customer-driven organization
The goal of the content in this part of the course is to:

  • Examine the essential aspects of a customer-driven organization. These include loyalty and value-added service.
  • Discuss aspects like market information and profit.

2. The customer service environment
You can use the material in this section to help your audience to:

  • Understand the customer service environment.
  • Explore customer service as a process.
  • Examine why we need customers.
  • Identify customers.
  • Understand the Pareto Principle.

3. Poor customer-centric practices
This section explores customer expectations.

4. How to know your customers
Use the content to outline aspects like loyalty and switching costs.

End this section by using the content to discuss why customers leave, crises, and commitments.

5. The customer service culture
The content explores the critical areas of standards, innovation, and excellent service that can positively impact customer retention.

6. Communication
You can use the content to highlight that key practices include active listening skills. The content also places a focus on customer styles and introduces an effective complaint handling system.

Accessing The Course Content

On completion of your order, you will receive a confirmation email that contains a link to download the course content.

Once downloaded, you have unlimited access to this course content.

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$49.00Add to cart

Customer Driven Organization
The Customer Driven Organization
$49.00