Conflict Management Skills Training Course Material



How To Save Time And Instantly Download Amazing Training Course Materials On Conflict Management Skills

Introducing Oak Innovation’s amazing conflict management skills training course material.

The aim of the training course material is to make your audience feel confident that you can help them achieve the learning they want to achieve. And, that you are there to help guide them on their journey.

This remarkable training course material will save you time. And, features a sensational slide deck. An exceptional participant manual. Plus, amazing expert training guides that will help you deliver this training course.

Sounds good, right?

Let’s get you started by exploring startling research findings.

The CPP Inc. Global Human Capital Report reveals that conflict costs companies $359 billion in paid hours. And, that the total price US employees spend dealing with workplace conflict is 2.8 hours per week.

That’s pretty staggering.

And, this innovative research also highlights that:

  • 34% of conflicts happen between frontline or entry-level employees.
  • 24% of conflicts occur between line managers and their team members.
  • 6% of disputes are between leaders.

Interestingly, a CPC study found that 60% of employees never receive basic conflict management training. And, of those who did, 95% state that the training positively helped them navigate workplace conflict situations.

And, Clear Company has also revealed that 74% of employees report that a lack of professional development is preventing them from reaching their full potential.

Notice how these findings paint a clear need for learning and development interventions?

Now, use this conflict management skills training content, to help your audience will better understand the relationship between conflict and the organization. And, how to identify various sources and types of conflict that can exist.

Want to know how?

Top Companies, Trust Oak Innovation

Course Description

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to affect adversely, something that the first party cares about.

And, conflict can occur between:

  1. An employer and an employee.
  2. A producer and their supplier.
  3. A retailer and customer.
  4. An investor and an entrepreneur.

This course material is designed to be accessible for all categories of employees.

Use the content to share different perspectives on conflict. Explore various conflict handling strategies and styles. And, how to identify conflict outcomes.

Each piece of the content to be presented reinforces that you are there to help your audience on their journey.

Sounds like a plan that will work?

Learning Objectives

At the end of this training course, your learners will be able to:

  • Understand the relationship between conflict and the organization.
  • Identify sources and types of conflict.
  • Appreciate different perspectives on conflict.
  • Use various conflict handling strategies and styles.
  • Identify conflict outcomes.

Course Overview

There are 4 key sections in this training course material.

Try to put yourself in the shoes of your target audience.

Next, consider how this content will save you time.

1. Introduction to conflict management skills
Conflict management skills are more important now than ever.

To make your delivery sparkle:

  • Share a definition of conflict to improve conflict management skills.
  • Discuss the types of conflict that can exist.
  • Provide insights on conflict resolution roles.

2. Conflict handling strategies
Having the ability to master conflict handling strategies gives employees a distinct advantage in their roles.

To sharpen your delivery, stress the importance of conflict management strategies.

Next, use the content provided to draw attention to various conflict management handling strategies.

For instance, the five conflict-handling styles covered are:

  1. Competing.
  2. Collaborating.
  3. Compromising.
  4. Avoiding.
  5. Accommodating.

3. Outcomes
In a professional environment, everyone can be faced with a need to concentrate on outcomes.

Inject a dose of creativity and explore the use of conflict outcomes to better manage conflict situations.

And, use the content to outline the four primary conflict outcomes:

  1. Exploration.
  2. Reflection.
  3. Creativity.
  4. Renewal.

What You Get

  • 85 Customizable PowerPoint Slides.
  • 66 Page Editable Participant Manual.
  • 21 Page Dependable Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Expert Training Guides.
  • 2 Course Tests.
  • Unique Course Activities/Exercises.
  • Practical Reading List.
  • Customizable Course Advertorial.
  • Shareable Action Plan.
  • Free Lifetime Access.

Order Now

$80.00Add to cart

11 reviews on
Nicole Harris
Nicole Harris
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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