Conflict Management


Never struggle with developing a conflict management training course from scratch. Or run around trying to develop all the slide decks, or have to research all the content for a participant manual!

This conflict management training course gives you everything you need instantly. Even the ability to brand everything as your own.

Your perfect solution to virtually any delivery opportunity: full-day corporate courses, one-to-one coaching sessions, team training workshops, ongoing professional development sessions, and so much more.

Why you will love this product:

  • Product: Instantly Available.
  • Customization: Fully Editable.
  • Branding: Rebrand As Your Own.
  • Audience: Suitable For All Employees.
  • Duration: Full Day.
  • Experience: No Experience Required.

Conflict Management

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to affect adversely, something that the first party cares about.

Companies seeking to manage conflict situations as part of their productivity efforts often run into a challenge: they don’t have enough managers and line staff trained to tackle all the possible sources of conflict that can exist.

The main sources of conflict within the workplace are:

  1. An employer and an employee.
  2. A producer and their supplier.
  3. A retailer and customer.
  4. An investor and an entrepreneur.

Now you instantly download and use this off-the-shelf and customizable training material to deliver your own training courses on conflict management skills.

This course is designed for everyone seeking conflict management skills that can be applied effectively within an organization. By the end of the course, participants will better understand the relationship between conflict and the organization and will gain a working awareness of various conflict handling strategies and styles.

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Course Description

Growing competitive and technological changes are reshaping how companies are operating across the world. Increasingly, companies are also experiencing new pressures to better manage conflict situations even before they happen.

In this conflict management skills training, learners will better understand the relationship between conflict and the organization. Through engaging training material, discussion, and exercises, they will also be able to identify various sources and types of conflict that can exist.

Designed to be accessible for all categories of employees, learners will also discover different perspectives on conflict. And, from the slide deck and learner manual, your learners will explore various conflict handling strategies and styles. Through hands-on exercises and examples, they will also learn how to identify conflict outcomes.

The ideal learner for this course is a new or existing employee or team member who wants to improve their conflict management skills.

Learning Objectives

At the end of this training, learners will be able to:

  • Understand the relationship between conflict and the organization.
  • Identify sources and types of conflict.
  • Appreciate different perspectives on conflict.
  • Use various conflict handling strategies and styles.
  • Identify conflict outcomes.

Course Overview

These are the 4 key sections of this training course.

1. Introduction to conflict management skills
Conflict management skills are more important now than ever. And, as business professionals, we can always find new ways to better identify and manage conflict situations. This introductory section of the training, will:

  • Share a definition of conflict to improve conflict management skills.
  • Discuss the types of conflict that can exist.
  • Provide insights on conflict resolution roles.

2. Conflict handling strategies
Having the ability to master conflict handling strategies gives employees a distinct advantage in their roles. It allows employees to better manage stressful situations while still maintaining their relationships with other employees and customers.

This section of the training focuses on the importance of conflict management strategies and pays attention to various conflict management handling strategies. The five conflict-handling styles discussed are:

  1. Competing.
  2. Collaborating.
  3. Compromising.
  4. Avoiding.
  5. Accommodating.

4. Outcomes
In a professional environment, we’re often faced with the need to focus on outcomes. This final section explores the use of conflict outcomes to better manage conflict situations. The four primary conflict outcomes available to a company are:

  1. Exploration.
  2. Reflection.
  3. Creativity.
  4. Renewal.

Who Needs Effective Conflict Management Skills?

  • Senior management that wants to strengthen their relationships with staff.
  • Managers, supervisors and team leaders need conflict management skills to lead, manage and motivate their teams.
  • Administrative, support staff, and line staff that needs conflict management skills to maximize their engagement and participation within the organization.
  • HR professionals need conflict management skills to meet the needs of the departments that they support.
  • Project managers need conflict management skills to create more engagement and collaboration with their teams.
  • Organizational development professionals need conflict management skills to secure relationships and participation from all functions within the organization.
  • Consultants and independent contractors who are being asked to play a role in organizational initiatives.

What You Get

  • A 21 Page Instructor Guide
  • A 66 Page Participant Manual
  • 85 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

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Conflict Management Training Course Materials
Conflict Management