Effective Complaint Handling Skills


This effective complaint handling training material can be used by trainers and business managers to run workshops on effective complaint handling skills. The training material is 100% customizable and instantly available.

  • Download: Instantly Available
  • Customization: Fully Editable
  • Branding: Rebrand As Your Own
  • Audience: Suitable For All Employees
  • Duration: Full Day
  • Experience: No Experience Required

SKU: ECHA Category:

Take Your Training Courses On Effective Complaint Handling Skills To A New Level

A true off-the-shelf customizable effective complaint handling skills training course gives you the freedom to meet the needs of your learners ー with the functionality of branding the course.

Whether you’re looking to present full-day courses, traditional training workshops, or a combination of both oak Innovation has you covered.

Make Your Courses Possible In Minutes

Stop wasting time on creating training material on effective complaint handling skills from scratch. Customize the content as easily as adding your own logo. Instantly download all the required slide decks, manuals, guides, exercises, and all other content in one place.

Present Your Courses With Ease

Benefit from this practical training material that you’ll instantly feel comfortable with. Training material with ready-to-present content brings you everything you need to deliver your own training courses.

Localize Your Course Without Losing Control

Add or even remove anything from the content provided with ease. Mix the content into different versions to allow you to present targeted courses to various different learners.

Share Content With Your Learners

Showing your learners the right content at the right time can be the key to increasing their performance. Built specifically for business managers and corporate training professionals, Oak Innovation provides everything you need to present, and apply content across your skills courses.

Present Your Courses In A Smart Way

Comfortably expand your delivery into new types of courses with this pre-written training material. Save time and effort with instantly downloadable content. And, gain control over all course development projects.

Finally, Training Material That Will Benefit Your Learners

From the training material, your learners will be introduced to the value of handling complaints within the organization.

Your learners will also be able to implement a practical approach to complaint handling. And, they will be able to manage and measure an effective complaint handling process.

This course is suitable for all categories of employees and the training material is trusted by global brands around the world.

What’s Included?

  • A 29 Page Instructor Guide
  • A 75 Page Participant Manual
  • 85 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

Learning Objectives

At the end of this training course your participants will be able to:

  • Understand the value of handling complaints within the organization.
  • Implement a practical complaint handling approach.
  • Manage and measure an effective complaint handling process.
  • Support an effective complaint handling process in action.

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Effective Complaint Handling Skills