Build quality management effectiveness with our versatile workbook on quality management skills.
Tailored for companies providing training to their employees, individuals looking to develop their own quality management skills, coaches and mentors providing one-to-one supports, educators teaching quality management skills courses, and learning professionals providing courses.
When learners have completed this workbook they will be able to:
- Understand the importance of quality management.
- Identify the key components of a quality management system.
- Describe the factors that cause quality management systems to fail.
- Understand the different ways that you as an employee can affect quality.
- Use the material presented to develop a quality-centered approach to your role.
- Identify the role of the quality management system and the interdependencies within your organization required to make it function.
