Materials To Deliver A Course In Interviewing Skills




What’s Included

These training course materials on Interviewing Skills are designed to make the delivery of this course as easy as possible.

Included is a 43-page customisable participant manual. This has been created in Microsoft Word for easy customization. And, it also contains all exercises, tests and further reading required.

Also included are 84 Powerpoint slides and 14 Expert Training Guides that will help you deliver this course to others.

Learning Objectives

Upon completion of these training course materials, your participants will be able to:

– Understand the importance of the interview.
– Identify the main types of interviews.
– Introduce an effective interview process.
– Understand different types of questioning and listening skills.
– Identify and be able to avoid biases in interviewing.
– Use four main types of interviews (e.g., Recruitment, Performance Appraisal, Counseling and Grievance/Discipline).

Course Overview

The following topics are covered within the slides, manuals and support materials provided.

Interviewing Skills – The course starts by exploring what is an interview and the main types of interviews happen within companies. The content then explores the different type of skills that are needed (e.g., Questioning & Listening Skills). In particular, the content active and reflective listening skills. And, the course materials concentrate on various types of questioning skills.

The Recruitment Interview – This section of the course materials explores the efficiency of the recruitment interview.

The Grievance – Discipline Interview – The content explores what is known, and often feared in most companies as the Grievance – Discipline Interview.

Handling Poor Performance – The final section of the materials focuses on how to use this type of interview to handle poor performance.


“The modules are certainly still proving useful. Every day I think of another use for them, they have come at just the right time, really excellent value for money – the complexity and depth in the materials mean we can mix and max powerpoint presentations to suit our audiences levels and requirements.”

Anita Wild
Action Development Group

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