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Oak Innovation Interpersonal Skills Training Course

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Get everything you need to deliver an amazing training course sent to your inbox. You will receive:

– 67-page facilitator manual
– 47-page participant manual
– 90 ready-to-deliver PowerPoint slides
– Icebreakers and training games
– Practical exercises
– Further reading
– Course evaluation and action plan
– Expert training guides

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Description

How you can get training material on interpersonal skills for any type of training course

People come to Oak Innovation to save time and uncover content that they need – and that includes training material to deliver a training course on interpersonal skills.

Let’s explore how you can get this pre-written and customizable training material.

How to deliver this training course

This interpersonal skills training course can be used to target general operatives, mid-level management, and especially for staff that need to be aware of interpersonal behavior within their organizations.

Whether you’re looking to train others to improve their questioning and listening skills, on how to persuade others, or how to build common ground, this training material lets you add your own logo, customize to meet specific audiences and use where you need it – all in one simple instant download.

Read on to explore what you’ll receive and how this course material can be delivered.

Learning objectives

If you are looking for content to present your own business training course on interpersonal skills, this is the course material for you. And, you don’t have to be an experienced business trainer to get results like a pro.

At the end of this training course your participants will be able to:

– Identify the main obstacles to interpersonal skills
– Understand the nature of interpersonal skills
– Understand a range of techniques
– Build an effective interpersonal process
– Explain the benefits of excellent interpersonal skills

Course outline

In an effort to provide you with as much value as possible, we’re going to show you how we would use the content provided to deliver the key sections of this training course.

Interpersonal skills – For great results, you can use the content in this opening section to explore aspects of interpersonal skills like context and to work together. Both of these aspects will examine how they impact on interpersonal dynamics. You’ll also be able to focus on issues like technical versus emotional competency skills. From there, your audience should be encouraged to think about what skills they already possess. To stay at the top of your game when delivering this course, don’t be afraid to use the content and exercises to dig down into these skills that support further learning.

Push styles – It doesn’t get much easier than this. Let’s start with some foundational detail on interpersonal skills.

Make a point to use the content to explore features of interpersonal skills like context and to work together. Both of these aspects impact interpersonal dynamics. Next, there are still several things to keep in mind. The more you’re able to promote an awareness of interpersonal skills, the easier it is to challenge your audience to focus on issues like technical versus emotional competence. From there, your audience will be encouraged to think about what skills they already possess. Clearly, they will be trying to avoid mistakes that others may have made so don’t be afraid to use the content and exercises to dig down into these skills to support further learning.

Push styles – Do you ever look at how people use interpersonal skills and think to yourself, how do they that? If you’re asking yourself this, then there is an excellent chance that your prospective audience is also asking the same question. Well, a crucial part of this course material is getting these essential skills across to your audience. Use the content provided to demonstrate various push styles of interpersonal behavior.

Push styles of interpersonal behavior have the potential of creating a host of issues within companies, so they should be deployed with care as they raise many challenges. Through your session discussion on push styles like aggression and assertiveness, you can get a clear idea of how your audience will typically approach interpersonal situations they usually find themselves in.

Pull Styles – In this section, you will have opportunities to use the content to focus on the three pull styles of interpersonal behavior. Typical examples include questioning skills, listening skills, and being able to find common ground. Remember that when thinking about the push and pull styles of interpersonal skills, that your audience will uncover that each style will deliver different results depending on the situation.

Deciding which method to adopt may be the bottleneck for some of your audience. We would encourage you to incorporate examples from your experience with interpersonal skills, as this will foster more engagement. Understand that if these examples and experiences might seem small to you, they’re hugely crucial to embedding learning. These examples will motivate and help them to stay on track while developing their interpersonal skills. It’s not practical that every interpersonal skill to be fully developed, but attending your course will help your audience to improve their skills considerably.

Emotional intelligence – Have you ever said something and found that you didn’t read a situation accurately? Or, notice that others have reacted to your behavior in a fashion that you have never expected? Well, your audience will have also had these experiences. And, they may have struggled in the same ways.

But what about emotional intelligence? What does it mean for employees or improvements that will happen if your audiences know more about this concept?

Most importantly, how do you instruct them on emotional intelligences – content that many in your audience will know nothing about?

In this final section of the course, use the content to explore concepts like “mind-set” and “self-talk.” Take the time to sit down with your audience and to examine these fundamental concepts. Try to get your audience to clear their previous perceptions and to use what they have discovered during the course.

No experience required

Nothing should come between you and delivering amazing training courses. That’s why our newest features – free icebreakers, free training games, and expert training guides are yours at no additional cost.

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Get this content now!!

We’ve put together a whole range of informative slides, manuals, and free PDF packages to create a training course that is simple and easy to understand.

This training course material can be downloaded immediately after checkout.

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“I have been using several Oak materials for quite some time. I found the content excellent, with comprehensive details.

These materials are a well-structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”

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We thank them for the excellent materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test, we ordered another ten modules – quickly and conveniently. Also, I received an incredibly excellent service with a personal touch to the client-specific requirements.”

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Frequently asked questions from interpersonal skills training courses

What are the primary types of interpersonal skills?

Interpersonal skills are the behaviors and strategies that a person will use to interact with others effectively. Examples include verbal, listening, written, and non-verbal communication.

What are some of the leading examples of interpersonal skills?

Some examples of interpersonal skills include:

  • Active listening skills
  • Questioning skills
  • Teamwork
  • Building common ground
  • Leadership
  • Dependability
  • Motivation
  • Flexibility
  • Responsibility
  • Patience
  • Empathy

What are the main characteristics of aggression?

Aggression is a destructive style of behavior. Typically, the main aim is for the aggressor is to win and the other party to lose in the interaction. Characteristics of this behavior include:

  • Lack of sensitivity
  • Coercion
  • Fault-finding
  • Judgmental
  • Combative

What are some examples of aggressive behavior?

Aggressive behavior tends to be very self-centered. Elements of aggressive behavior include:

  • Outbursts of strong or violent emotions
  • Excessive use of ‘I’ statements
  • Use of threats
  • Negative language
  • Confrontational
  • Personalized comments
  • Complete disregard of the thoughts and feelings of the other party

What types of body language are associated with aggressive behavior?

Very distinctive body language are associated with aggression. These include:

  • Gritted/bared teeth
  • Clenched fists
  • Bulging eyes
  • Pointing/stabbing fingers
  • Movement into the others personal space
  • High color
  • Excessive combative gestures

What can trigger aggressive behavior?

Lots of things and situations can trigger aggression. Examples include:

  • Lack of self-confidence
  • Bad mood
  • Sudden loss of control
  • Feeling of being manipulated
  • Retaliation for a perceived or actual first strike

Some of these trigger a reactionary. On the other hand, some are due to poor self-image. Sometimes aggression may be needed in a particular situation, but usually only within a controlled manner.

What is persuasion?

Persuasion is where the objective is to intentionally influence the behavior or attitude of another person or group.

Note that persuasion may elicit an adverse reaction from some people who would Amy view it as being ‘too pushy.’ Using persuasion will end up in a win-lose situation where you win, and they lose.

How can I persuade others?

Effective persuasion can follow a definite sequence:

  • Make interest-provoking statements
  • Outline your proposal
  • Show benefits and evidence
  • Deal with possible objections before they arise
  • Summarize the proposal, finishing with the benefits

How should I handle objections?

Here is a simple process for handling objections:

  • Listen to what the objection is
  • Think and evaluate the situation
  • Act by incorporating some of the contributions of the other person or presenting a rationale for why you disagree
  • Your behavior must support the argument that you are putting across:

    • An energetic and enthusiastic voice
    • Speak fluently and without hesitation
    • Use open questions
    • Use silences
    • Have eye contact at least 50% of the time
    • Hold eye contact for 5 seconds

    What are the main elements of assertiveness?

    Assertiveness is a constructive push style. And, assertive behavior has the following elements:

    • Statements that are clear and brief
    • ‘I’ statements
    • Clear distinction between fact and opinion
    • Avoidance of directive words
    • Use of open questions
    • Definite intention of resolving the problem

    What are the main characteristics of assertive behavior?

    Successful assertiveness is characterized by:

    • Listening to and understanding the other person’s point of view
    • Stating your views, opinions, and feelings
    • Agreeing a mutually beneficial way forward

    When is it useful to be assertive?

    • Disagreeing with a superior about something that adversely affects you
    • Saying no to someone putting an unfair demand on you
    • Overcoming a fear of being disliked
    • Handling a conflict situation that might be difficult but requires that you put your viewpoint forward
    • Hight the consequences of both action and inaction

    What are the main pull styles of interpersonal skills?

    Here are the main pull styles of interpersonal skills:

    • Questioning
    • Listening
    • Exploring
    • Building on common ground

    What does active listening involve?

    Active listening involves:

    • Avoidance of making judgments
    • Keeping an open mind
    • Taking the time to listen
    • Focusing on the speaker
    • Shifting from talking to listening

    What are the main barriers to active listening?

    Listening is not easy. There are many barriers to active listening, such as:

    • Noise (External noise from the environment - Internal noise from your thought process)
    • Perceptions
    • Biases
    • Attitudes
    • Lack of feedback
    • Distractions

    What are the five main types of questions that you can use?

    These are the five main types of questions:

    Open Questions

    These are broad - they allow flexibility in the response and can deliver a lot of information.

    Open questions are useful for:

    • Getting a person to elaborate on a topic
    • Encourage the other person to speak
    • Explore broad areas of interest
    • Open a new space for discussion
    • Uncover needs/opinions

    These questions start with: Why, where, when, who, how, what?

    Probing Questions

    These are used to follow up on open questions and are useful for:

    • Getting further information
    • Exploring a point
    • Fully understanding a situation

    Closed Questions

    A Yes/No answer or a short factual statement, they can be useful when you want to:

    Obtain precise limited information

    • Focus on a particular aspect
    • Clarify something said
    • Keep the conversation short

    Hypothetical questions

    The question presents a ‘what if’ scenario.

    They are useful for:

    • Sounding someone out on an idea
    • Negotiating with someone
    • Exploring a point further

    Reflective Questions

    Reflective questions mirror back what the other person has said and are most useful for:

    • Getting others to verify what they have just said
    • Confirming your understanding
    • Clarifying issues

    Other types of questions

    Contact questions: These are a version of small talk, as they are used at the start of a conversation to set the other person at ease.

    Related questions: Questions are useful when you want a before and after view of a situation. (e.g., interview).

    Opinion seeking questions: these explore the other person’s attitudes, beliefs, thoughts, and feelings.

    What is emotional intelligence?

    It is the capacity for recognizing our feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships. Daniel Goleman - Working with emotional intelligence 1998

    Why is emotional intelligence required?

    Here are some examples:

    • Effective and sustainable relationships
    • Should not be regarded as a ‘soft’ element of business but as a critical business skill
    • EQ is the new ‘smart’ in the workplace! It allows the company to
    • Maximize the input from personnel through treating them well
    • Moving the organization from technical expertise to expertise in dealing with people
    • Development of relationships with both personnel and customers in the long term

    Can I edit the content and add my company logo?

    Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed.

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