Interpersonal Skills Training Course Material


  • Instantly available, saving you time and effort.
  • Affordable, saving you money.
  • Flexible, for on-site and virtual presentations.
  • Everything you need, slide decks, manuals and guides.
  • 100% customizable, ready for any situation.
  • Brand as your own, just add your logo.
  • Easy to present, no experience required.
SKU: IPSA Category:

Present you own training courses

What are you waiting for?

Presenting a training course on interpersonal skills like a pro is easier than you think.

Instantly download these training course materials and brand them as your own.

What you’ll get

  • 67-page facilitator manual.
  • 47-page participant manual.
  • 90 ready-to-deliver PowerPoint slides.
  • Icebreakers and training games
  • Practical exercises.
  • Further reading.
  • Course evaluation and action plan.
  • Expert training guides.

Learning objectives

At the end of this training course your participants will be able to:

  • Identify the main obstacles to interpersonal skills.
  • Understand the nature of interpersonal skills.
  • Understand a range of techniques.
  • Build an effective interpersonal process.
  • Explain the benefits of excellent interpersonal skills.

Course overview

Ready to go beyond what you know already?

Course participants will learn about the push and pull styles that will elevate interpersonal skills to a whole new level.

The course is for people serious about developing their interpersonal skills, and who are ready to bring their learning to the next level.

Course outline

Below, we break down how you can present the 4 key sections of this training course.

1. Interpersonal skills

Does the idea of presenting a training course in interpersonal skills make you shiver?

Well, there is no need to worry.

Here’s where it gets interesting.

You can use the content to:

  • Explore aspects like context and working together.
  • Discuss the impact interpersonal dynamics.
  • Focus on issues like technical versus emotional competency skills.

2. Embrace push styles of interpersonal skills

Developing practical skills will make your audience think about how these skills will impact them.

And, they’ll develop skills that will make a difference in their lives.

Use the content proivided to:

  • Discuss interpersonal skills.
  • Examine features of interpersonal skills like context and how to work together.

3. Dig deeper into pull styles of interpersonal skills

What is your audience struggling with at the moment?

Will pull styles of interpersonal skills solve their challenges?

Itʼs a good idea to have 3 or 4 good examples ready to discuss with your audience.

Use the material provided to:

  • Focus on the three pull styles of interpersonal behavior. Typical examples include questioning skills, listening skills, and being able to find common ground.
  • Highlight that each style will deliver different results – depending on the situation at hand.

Your goal here is to provide your audience with the most useful, relevant content they can learn from.

4. Connect you audience to emotional intelligence

Emotions play a big part in how we all do things. In many situations, we engage in activities because of our previous experiences.

We also do things as they tie into our image of ourselves. Or, even how we want to be seen by others

And, aspects like mindset and self-talk all play a major part.

As a heads up, make sure you include personal experiences as you deliver this section of the content. This will reassure your audience and make everything more meaningful.

Order this training course material on interpersonal skills now!

$79.00Add to cart

Bonus: Free expert training guides

Starting today, with all Oak Innovation training course products, you’ll receive eight free training guides that will help you add extra value to your training courses.

  • Training icebreakers.
  • How to select training materials.
  • Training games.
  • How to increase participation.
  • Learning how to improve your questioning skills.
  • How to improve your listening skills.
  • Learn how to deal with difficult people.
  • How to evaluate training courses.

Did you know …?

Did you know that we link our course development process with Google’s dynamic “people also ask” search feature?

That way, you get content that is always practical and relevant.

Here are the top questions that we’re seeing people asking about interpersonal skills:

  1. What are the 7 types of interpersonal skills?
  2. What is an example of interpersonal skills?
  3. What are examples of bad interpersonal skills?
  4. How do you develop interpersonal skills?
  5. Which skills are also called interpersonal skills?
  6. What are the components of interpersonal skills?
  7. What is the most important interpersonal communication skill?
  8. How can I improve my interpersonal skills?
  9. What is interpersonal skills training?
  10. What are effective interpersonal skills?

What our customers say

As a trainer, I appreciate the trainer background materials so I can study the details and background of a course.

Andrea Chisholm, Critical Success Consulting

When you have an urgent need to prepare training the best thing to do is to order from Oak. We thank them for the great materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test, we ordered another 10 modules – easily and conveniently. In addition, I received incredibly good service with a personal touch to the client-specific requirements.

Sylvia Stoyanova, Human Resource Manager, Carlsberg

Explore more customer stories

Limited time offer

Get access to training content for 50+ courses, 100% customizable and instantly available.

Free updates for life.

See course list here

$1,040.00Add to cart

Frequently asked questions

What are the main types of interpersonal skills?

The main types of interpersonal skills are verbal, listening, written, and non-verbal communication skills.

What are some of the main examples of interpersonal skills?

The main examples of interpersonal skills are:

  • Active listening skills
  • Questioning skills
  • Teamwork
  • Building common ground
  • Leadership
  • Dependability
  • Motivation
  • Flexibility
  • Responsibility
  • Patience
  • Empathy

What are the main characteristics of aggression?

Aggression is a destructive style of behavior. The main characteristics of aggression are:

  • Lack of sensitivity
  • Coercion
  • Fault-finding
  • Judgmental
  • Combative

What are the main examples of aggressive behavior?

The main examples of aggressive behavior are:

  • Outbursts of strong or violent emotions
  • Excessive use of ‘I’ statements
  • Use of threats
  • Negative language
  • Confrontational
  • Personalized comments
  • Complete disregard of the thoughts and feelings of the other party

What types of body language are associated with aggressive behavior?

The types of body language are associated with aggressive behavior are:

  • Gritted/bared teeth
  • Clenched fists
  • Bulging eyes
  • Pointing/stabbing fingers
  • Movement into the others personal space
  • High color
  • Excessive combative gestures

What can trigger aggressive behavior?

The following things and situations can trigger aggression:

  • Lack of self-confidence
  • Bad mood
  • Sudden loss of control
  • Feeling of being manipulated
  • Retaliation for a perceived or actual first strike

Some of these trigger a reactionary. On the other hand, some are due to poor self-image. Sometimes aggression may be needed in a particular situation, but usually only within a controlled manner.

What is persuasion?

Persuasion is where the objective is to intentionally influence the behavior or attitude of another person or group.

Note that persuasion may elicit an adverse reaction from some people who would Amy view it as being ‘too pushy.’ Using persuasion will end up in a win-lose situation where you win, and they lose.

How can I persuade others?

This is how you can I persuade others:

  • Make interest-provoking statements
  • Outline your proposal
  • Show benefits and evidence
  • Deal with possible objections before they arise
  • Summarize the proposal, finishing with the benefits

How should I handle objections?

You can handling objections by:

  • Listening to what the objection is
  • Thinking and evaluate the situation
  • Acting by incorporating some of the contributions of the other person or presenting a rationale for why you disagree
  • Your behavior must support the argument that you are putting across:

    • An energetic and enthusiastic voice
    • Speak fluently and without hesitation
    • Use open questions
    • Use silences
    • Have eye contact at least 50% of the time
    • Hold eye contact for 5 seconds

    What are the main elements of assertiveness?

    The main elements of assertiveness are:

    • Statements that are clear and brief
    • ‘I’ statements
    • Clear distinction between fact and opinion
    • Avoidance of directive words
    • Use of open questions
    • Definite intention of resolving the problem

    What are the main characteristics of assertive behavior?

    The main characteristics of assertive behavior are:

    • Listening to and understanding the other person’s point of view
    • Stating your views, opinions, and feelings
    • Agreeing a mutually beneficial way forward

    When is it useful to be assertive?

    It is useful to be assertive when:

    • Disagreeing with a superior about something that adversely affects you
    • Saying no to someone putting an unfair demand on you
    • Overcoming a fear of being disliked
    • Handling a conflict situation that might be difficult but requires that you put your viewpoint forward
    • Hight the consequences of both action and inaction

    What are the main pull styles of interpersonal skills?

    Here are the main pull styles of interpersonal skills:

    • Questioning
    • Listening
    • Exploring
    • Building on common ground

    What does active listening involve?

    Active listening involves:

    • Avoidance of making judgments
    • Keeping an open mind
    • Taking the time to listen
    • Focusing on the speaker
    • Shifting from talking to listening

    What are the main barriers to active listening?

    Listening is not easy. These are the many barriers to active listening,:

    • Noise (External noise from the environment - Internal noise from your thought process)
    • Perceptions
    • Biases
    • Attitudes
    • Lack of feedback
    • Distractions

    What are the five main types of questions that you can use?

    The five main types of questions are:

    Open-ended Questions

    These are broad - they allow flexibility in the response and can deliver a lot of information.

    Open questions are useful for:

    • Getting a person to elaborate on a topic
    • Encourage the other person to speak
    • Explore broad areas of interest
    • Open a new space for discussion
    • Uncover needs/opinions

    These questions start with: Why, where, when, who, how, what?

    Probing Questions

    These are used to follow up on open questions and are useful for:

    • Getting further information
    • Exploring a point
    • Fully understanding a situation

    Closed-ended Questions

    A Yes/No answer or a short factual statement, they can be useful when you want to:

    Obtain precise limited information

    • Focus on a particular aspect
    • Clarify something said
    • Keep the conversation short

    Hypothetical questions

    The question presents a ‘what if’ scenario.

    They are useful for:

    • Sounding someone out on an idea
    • Negotiating with someone
    • Exploring a point further

    Reflective Questions

    Reflective questions mirror back what the other person has said and are most useful for:

    • Getting others to verify what they have just said
    • Confirming your understanding
    • Clarifying issues

    Other types of questions

    Contact questions: These are a version of small talk, as they are used at the start of a conversation to set the other person at ease.

    Related questions: Questions are useful when you want a before and after view of a situation. (e.g., interview).

    Opinion seeking questions: these explore the other person’s attitudes, beliefs, thoughts, and feelings.

    What is emotional intelligence?

    Emotional intelligence is the capacity for recognizing our feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships. Daniel Goleman - Working with emotional intelligence 1998

    Why is emotional intelligence required?

    • Effective and sustainable relationships
    • Should not be regarded as a ‘soft’ element of business but as a critical business skill
    • EQ is the new ‘smart’ in the workplace! It allows the company to
    • Maximize the input from personnel by treating them well
    • Moving the organization from technical expertise to expertise in dealing with people
    • Development of relationships with both personnel and customers in the long term

    Can I edit the content and add my company logo?

    Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed.

    Training Course Material
    Interpersonal Skills Training Course Material