Who Should Attend?
Anyone who works in conflict situations will benefit from this course material on conflict resolution.
The course materials will also meet the needs of participants new to conflict resolution skills.
Now, you can start running training courses on conflict resolution within minutes.
With our conflict resolution training materials, you can quickly train a team to:
- Understand the root causes of conflict.
- Improve communication and negotiation tactics.
- Resolve disputes through mediation and problem-solving.
- Foster a positive and collaborative environment.
Conflict Resolution Skills – Sample Materials.
We use generic backgrounds so you can rebrand the training course materials as your own.
Topics Covered.
1. What is conflict management?
- A definition of conflict management skills.
- The types of conflict that can exist in companies.
- The main types of conflict resolution roles.
2. Conflict-handling strategies
- Why conflict management strategies are essential.
- There are several examples of conflict management strategies (competing, collaborating, compromising, avoiding, and accommodating).
3. Conflict management outcomes
- How to better manage conflict situations.
- Four primary conflict outcomes (exploration, reflection, creativity, and renewal).
Objectives.
Your participants will:
- Understand the relationship between conflict and the organization.
- Explore sources and types of conflict.
- Understand different perspectives on conflict.
- Understand different conflict-handling strategies and styles.
- Explore conflict outcomes.
What’s In The Download?
Instant access to everything you need.
- Workbook.
- Slides.
- Instructor Manual.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
