Oak Innovation Quality Auditing Skills Training Course Material

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What you’ll get:

  • 81-page facilitator manual
  • 67-page participant manual
  • 87 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

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Description

How to deliver a training course on quality auditing skills

If you’re a corporate trainer or business manager looking to deliver a training course on auditing skills, you’re not alone. Many fellow professionals are facing similar challenges, and most are looking for training content and advice on how to deliver this training course.

We find that too many people only focus on flashy Powerpoint decks or videos and they ignore the content that should be foremost in their minds – meeting the needs of their audience.

People make this simple mistake all the time.

Our goal is to add as much value as possible and get you all the content that you’ll need (e.g., facilitator and participant manuals, slides, practical exercises, and training guides). We’ll also show you how we deliver this training course.

Read on to see how you can instantly download this content.

You want to be the best. The all-in-one download to get there is here.

Our training content makes it easy to convert customer needs into incredible training courses. We encourage you to add your logo and even company-specific examples to offer content that is simple and easy to deliver.

Swipe through sample training course material from this training course …

How to deliver this amazing training course

You know why you need to deliver this course. And, we’re just giving you the content and showing you how to deliver the material provided to help you get a step ahead.

In a nutshell, this auditing skills training course is designed to meet the challenges faced by line-staff and managers who strive to become better at participating in auditing initiatives – especially if they work within regulatory environments.

It’s no secret that we like to provide people with as much value as we can. So let’s get started with a few tips that are worth considering as you prepare to deliver this training course.

The first tip is that the words “auditing skills” get thrown around quite a bit in companies. And, often most people just assume that these skills are in abundance. This is not the case. This is your opportunity to rectify this situation and meet the needs of your audience.

The second tip is that your audience is always looking for practical answers. The reason, of course, is that they equally want to make their lives and jobs easier. And, if they can’t find what they need to know from you, they’ll be less likely to participate or come back for more training courses.

Next, ensure that you start by reviewing the content and exercises supplied. Consider that when you start to deliver the course you’ll need to ready for anything thrown your way. So, like with all training courses, preparation is key.

Finally, in order to keep your audience interested, you should focus on exploring the primary auditing skills required and the steps needed to complete a successful audit. This is to ensure that the content is meaningful, fits the context of the audience and that the content is easy-to-implement after the course is over.

Let’s explore what content you will receive.

Learning objectives

If you are looking for content to present a training course on auditing skills, this is the course material for you. And, you don’t have to be an experienced business trainer to get results like a pro.

What you’ll get:

  • 81-page facilitator manual
  • 67-page participant manual
  • 87 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

At the end of this training course your participants will be able to:

– Define types of audits

– Set up an audit schedule

– Form an audit team

– Perform a basic audit

– Manage relevant documentation

– Understand the audit process

Course outline

In an effort to provide you with as much value as possible, we’re going to show you how we would use the content provided to deliver the key sections of this training course.

Why audit – Auditing can be the lifeblood of any business, especially those companies that want to be successful and innovative. From the outset, you have to pique your audience’s curiosity upfront. For example, use the content to show your audience what they need to understand. Next, you can explore various types of audit reviews.

When it comes to auditing, your audience will need to know that for any audit effort to achieve success that all concerned must know what the focus of an audit is. Simply stated, you will need to help your audience to see audits as an opportunity that benefits their companies.

Here’s the reality, people won’t understand this concept unless your delivery highlights something that is significantly better than what they knew before. Basically, the goal in this section is to provide a strong presentation of the content provided so as to generate more engagement. We believe that this will then offer your participants a greater sense of excitement towards the content of the course.

The key, next, is to use the content to share traditional views of auditing (e.g., criteria-based auditing and audit objectives). To keep the momentum going, don’t forget to stress the effort that may be required to perform a successful audit.

Audit Systems – Even in the current climate, systems are the key to great audits. But before launching into any type of review, it’s essential to use the content to explore pre-audit activity. The ideal way to go about this is to discuss how to create an audit history. Always remember that if you include content that adds value to your audience, they will relate more to your course — engaging your audience will also help when showing them how to define the scope of an audit.

So, to bring this a step further, just put yourself in the position of your audience and simply discuss the benefits of having reviews. You’ll also want to introduce essential aspects like the scope of the audit and audit process flow.

Setting Up The Audit Team -We all have our challenges of working in teams. That’s normal. But what can be really interesting to explore is whether your audience already recognizes the need to improve team working skills within audit environments. We offer more detailed advice on this in our team-building and teamwork skills training course.

You most likely already know that it’s so easy to get complacent within a team. Today more than ever, you’ll need to highlight the critical roles within an audit team. In particular, to explore the role and responsibilities of the lead auditor. Don’t be afraid to get your audience to share their personal experiences. This sharing is so important to the success of this course.

For today’s changing working environments, you need to be able to work in teams to be successful. In truth, the ability to work within a team has always been essential in audit settings – especially in regulated environments. To maximize learning in this section, you should add a company example or industry-specific standards that will make the learning more meaningful. This use of personal illustrations will also help to ground the learning for your audience.

Let’s be clear, this approach of using examples works much better than just churning out bullet points. Take this insight, and use the content provided to help your audience to guide, plan, and schedule an audit. Finally, end this section by looking at audit documentation and audit checklists.

Performing The Audit – It probably is not surprising to hear that effective meeting skills are a cornerstone of successful auditing skills. Chances are, some of your audience will already have been exposed to audit meetings. Use the content to teach your audience about who should attend these opening meetings.

Today it’s become increasingly more apparent that for an audit to positively impact a company, all of the aspects involved need to work together. In order to keep your audience engaged, you should use the content provided to share the importance of managing activity and gathering evidence.

We’ve learned that one of the easiest ways to make sure that you’re helping your audience is to explore questioning skills, observation, and note-taking skills – just make sure to take your time until they are comfortable with the knowledge provided. Then, use the content to provide insights on possible situations when there is a need to abort an audit. And end this section by discussing the critical role of audit team meetings.

Practical Auditor Attitude – If you’ve taken part in auditing activities, you’ll know one of the cardinal rules is to instruct your participants on effective audit tactics. We find that a great way to get traction with your audience is to introduce the concept of “the auditor from hell.”

In recent years, we’re seeing more businesses, focus on the need to deliver audits, and—what’s perhaps even more important— the need to achieve results. In truth, it is essential for companies to be results focus. Exploring some of the challenges to achieving this success is the goal of this section and you should use the content to stress the crucial elements of recording non-compliances, scaling, and non-conformance reports.

While no one now should be questioning the need for audits, it’s important to tie off a few areas. In the final part of the course, you will can direct attention to the importance of closing meetings. We also find that a good, and surprisingly simple, way to explore auditor attitude is to focus on how to hold a closing meeting and to stress the importance of corrective action. End the course by discussing the need for follow-up.

Note: We’ve learned that our customers often pair this content with training courses on benchmarking skills and quality management skills.

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We’ve put together a whole range of informative slides, manuals, and free PDF packages to create a training course that is simple and easy to understand.

This training course material on quality auditing skills can be downloaded immediately after checkout.

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How to answer common questions

What is an audit?

Although auditing can mean many things to different people or companies, we must start with a definition of auditing. We believe that the following description isolates all of the essential aspects of a quality-driven and evidence-based audit system.

A systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. ISO 9000:2000

Why do companies use audits?

Here are some of the main reasons why companies engage in auditing:

  • To check compliance with a standard or with regulatory guidelines
  • To provide a vigilance system
  • To emphasize and maintain compliance as an everyday work function
  • To identify opportunities for improvement

What are the main types of audits that companies use?

There are three primary types of audits within companies. These are:

First Party Audits

  • Self or internal audit
  • Scheduled
  • Process focus
  • Internal audit team appointed and trained
  • Required activity for compliance

Second Party Audits

  • Audit by a customer
  • Scheduled
  • Focused according to customer requirements
  • Undertaken by consultants retained by the customer
  • Maybe a contractual obligation

Third-Party Audits

  • Review by an independent, usually for certification purposes
  • May not be scheduled
  • Poor performance can result in loss of certification or quality standard accreditation
  • Typically, an in-depth analysis of a particular aspect of the operations. Although sometimes it may involve a comprehensive assessment of the performance of the entire operation

What are internal audits?

Internal audits represent an additional type of review within a company. The following are valuable lessons that can assist you in developing an excellent internal audit system:

  • Internal auditors are from a cross-functional pool
  • Internal auditors must have the respect of their peers
  • Internal audits must have the power to enforce corrective actions
  • Internal auditors need training
  • Internal audits form part of the overall vigilance process and as such must be documented
  • Internal reviews require a schedule

What should I record within an internal audit?

Assuming you want the collection of your information to be optimized, then you’ll also want to be sure you capture:

  • Audit number/subject – this allows traceability in the audit schedule
  • Auditor(s) involved
  • Dates (scheduled and completed)
  • Revision date/status
  • Current status of non-compliances

What are the key characteristics of external audits?

The following represent the key characteristics of external audits:

  • Independent third parties carry out external audits
  • Auditors involved in third party audits tend to be professionals trained in audit techniques
  • An imposed external audit
  • External auditors may in some cases have a high level of power to enforce compliance to standards
  • A particular ‘fear factor’ may come to bear on the external audit due to the ability of the auditor
  • External audits have defined measures to assess compliance against
  • Interaction with an external auditor tends to be limited to professional matters only to maintain independence

What is the focus of an audit?

Here’s how to focus an audit – the right way – to gain the most from your activities.

  • Product - focus on one product as it flows through the systems of an organization
  • Process - concentrate on the effectiveness of a process to identify improvements
  • Regulatory - explore compliance with a set of regulatory guidelines such as those imposed upon the Pharmaceutical industry by the FDA

What are the main objectives of an audit?

There are five potential objectives for an audit, and they may appear by themselves or as combinations. These objectives are:

  • Registration
  • Conformity
  • Regulation
  • Improvement
  • Effectiveness

What are the three main stages of a practical audit?

By understanding the main parts of an audit, you break down all practical audit approaches into three distinct stages:

  • Pre-Audit activities
  • Audit history
  • Scoping the audit

How do you scope a review?

Many new auditors approach audits with the belief that more is better – however, the scope of the audit capture:

  • System elements examined are defined
  • Locations are listed
  • Activity identified
  • The time frame is listed
  • Identify standards against conformity

The range may be limited to fall within a specified time frame, process, or product. It serves primarily to give focus to the audit and allows both the auditor and the auditee to have exact knowledge as to where the review will take them within the company.

What are the benefits of scoping an audit?

The outcomes of scoping an audit bring benefits to the auditors:

  • It provides focus
  • Activities are defined
  • Timelines and schedules are known

And, to those audited:

  • It gives some ‘pre-warning’ of focus areas
  • Timelines and plans are known
  • Surprises are limited

What are the seven stages of an audit process roadmap?

The following are the necessary steps in the flow of an effective audit.

  • Initial Preparation
  • Detailed Planning
  • Opening Meeting
  • Auditing
  • Reporting
  • Closing Meeting
  • Follow-up

Thus, the process flow involves three distinct stages:

  • Pre-audit activity: Preparation, planning and opening meeting
  • Audit activity
  • Post-audit: Report writing, closing meeting, and follow-up

This road map for an audit process makes it easy for the auditor and auditee to know where the process should be. And what activities should be associated with each of the phases.

How do you form an audit team?

The team needs:

  • Enough members to split the work equitably and process the audit within the defined schedule
  • Capability in terms of skills and experience
  • Independence
  • Understanding of the business processes

What skills should an audit team leader possess?

Before appointing a team leader for an audit, consider whether they possess the following skills:

  • Excellent communication skills
  • Excellent time management skills
  • Effective delegation style
  • High level of knowledge and intelligence
  • Power and respect

What are the primary responsibilities of a lead auditor?

The lead auditor is basically in charge of the audit from inception to close. And has:

  • The ultimate responsibility for everything that is associated with the audit
  • Definition of the scope of the audit
  • Involved with the selection of other team members
  • Preparation of the audit plan
  • Guidance of the preparation process
  • Team briefing and communication
  • Representation of the audit team with the auditee
  • Ultimate decision-making throughout the process
  • Preparation of final audit report

What are the primary responsibilities of an auditor?

The auditor has the following responsibilities:

  • Understanding the audit process
  • Being conversant with the audit plan
  • Complying with the agreed audit requirements
  • Planning and carrying out duties as detailed and assigned by the lead auditor
  • Documenting all observations clearly & accurately
  • Working within the set time frame and schedule
  • Maintaining a professional approach to the auditee
  • Accurately reporting the results of the audit activities undertaken
  • Verifying the validity of corrective actions
  • Managing all relevant documents

What types of questioning skills should an auditor possess?

The auditor needs to be able to design questions that will close all information gaps. The questions include:

  • Open questions – designed to get detailed information
  • Hypothetical questions – posing scenario-based ‘what if’ type questions
  • Probing – intended to allow the auditor to dig deeper into a topic
  • Reflective questions – enable the auditor to check their understanding
  • Closed Questions – require just yes or no answers

Questions are what the auditor uses to control the direction and flow of information during the audit process. Questions tend to be:

  • Understandable
  • Relevant
  • Logical
  • Professional
  • Focused

What type of note-taking is necessary as part of an audit?

The auditor needs to be able to capture the audit in their notes immediately. Characteristics of useful notes include:

  • Clear
  • Logical
  • Relevant
  • Complete
  • Secure
  • Referenced

What are the main things to remember during audit team meetings?

An audit team must maintain contact during the audit program - having audit team meetings can most effectively do this. The effectiveness of the meetings is dependent upon the following characteristics:

  • Plan time in schedule for meetings
  • Share information across the team
  • Use the meeting to highlight any problems
  • Change the plan if necessary
  • Begin to construct the bones of the report on the audit findings
  • Have a strict agenda and period for each meeting
  • Involve every auditor
  • Minute the meetings

The chairperson for the team sessions is usually the team leader. They must ensure that the meetings are practical tools for the audit team. The sessions are action-oriented and inclusive.

How do I record non-compliances?

Non-compliance with a standard is stated and linked directly to the particular criterion where the issue has arisen. The auditor must present the auditee with information in a report format that details the following:

  • The observation/evidence of the non-compliance
  • The criteria/standard for non-compliances
  • The location of the non-compliance
  • The person with whom the non-compliance is agreed
  • Any corrective action is approved – including timelines and responsibility for completion of the corrective action where necessary The non-compliance must be fully described. This agreement reinforces the need for full and objective evidence to be gathered by the auditor during the audit.

Can I edit these course materials?

Yes. We allow the full customization of these training materials.

 

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