Quality Auditing Skills Training Course Material


Get all the training course materials needed to present your own quality auditing skills training course.

  • Instantly available, saving you time and money.
  • 100% customizable, ready for any opportunity.
  • Brand as your own, just add your logo.
  • 87 Powerpoint slides, to deliver the course.
  • 81-page facilitator manual, to help you deliver the course.
  • 67-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.
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How to present your own training courses on quality auditing skills

Developing course content from scratch is hard work.

We want to minimize this effort for you.

Instantly download these training course materials.

And, use them to present your own training courses on auditing skills.

This auditing skills training course will meet the challenges faced by line staff and managers who strive to become better at participating in auditing initiatives.

Let’s explore what you will receive.

Learning objectives

At the end of this training course your participants will be able to:

  • Define types of audits.
  • Set up an audit schedule.
  • Form an audit team.
  • Perform a basic audit.
  • Manage relevant documentation.
  • Understand the audit process.

Course overview

Auditing within quality management environments is a key business skill.

In fact, companies all around the world are looking to develop these skills because, when done right, they really deliver results.

The course targets people serious about developing their auditing skills, and who are ready to bring their learning to the next level.

Course outline

Below, we break down how you can present the 6 key sections of this training course.

1. Make it easy for your audience to audit

Auditing is the lifeblood of any business. Especially for those companies that want to be successful and innovative.

Step into the shoes of your audience.

What key messages do they need to understand?

Do you need to provide company-specific examples?

From the outset, pique your audience’s curiosity. To do this:

  • Show your audience what key aspects they need to understand.
  • Explore various types of audit reviews.
  • Instruct your audience to view audits as an opportunity that benefits their companies.
  • Stress the effort required to perform a successful audit.

The key is to use the content to share traditional views of auditing (e.g., criteria-based auditing and audit objectives).

2. Teach your audience about audit systems

Systems are the key to great audits.

Focus on communicating the following simple ideas.

  • Explore pre-audit activity.
  • Discuss how to create an audit history. Remember that if you include content that adds value to your audience, they will relate more to your course.
  • Engage your audience by showing them how to define the scope of an audit.
  • Discuss the benefits of having reviews.
  • Introduce essential aspects like the scope of the audit and audit process flow.

Your audience is searching for information that will make life easier for them.

Give this information to them.

Make sure to include personal observations. This helps your audience feel more engaged with the content. They’ll generate higher levels of awareness. And, they will develop more understanding, and build more practical skills.

3. How to set up an audit team

Just how do successful audit teams do it?

Successful audit teams:

  • Achieve results with clear roles and responsibilities. This creates an impact for each team member. And, it generates skilled members and higher productivity.
  • Know exactly what they are there to do. They know the objectives, techniques, and approaches that deliver results. And, they understand what they need to do.
  • Recognize that your audience has their own challenges of working in teams. That’s normal. In fact, it’s so easy for people to become complacent within a team.
  • Explore the role and responsibilities of the lead auditor. This sharing is so important to the success of this course.
  • Share that the ability to work within a team has always been essential in audit settings – especially in regulated environments.

Next, you can use the content provided to:

  • Encourage your audience to guide, plan, and schedule an audit.
  • Explore audit documentation and audit checklists.

4. Share the truth about performing an audit

When presenting this part of the course, focus on key activities within meetings.

Explain what they need to do. And, instruct your audience on the benefits of this knowledge.

Finally, use the content to:

  • Instruct your audience about who should attend opening meetings.
  • Share the importance of managing activity and gathering evidence.
  • Explore questioning skills, observation, and note-taking skills.
  • Provide insights on possible situations when an audit needs to be aborted.
  • Discuss the critical role of audit team meetings.

5. Develop a practical auditor attitude

If you’ve taken part in auditing projects, you’ll already know some of the main components of an auditing project.

We find that a great way to get traction with your audience is to introduce the concept of “the auditor from hell.”

The content stresses the crucial components of recording non-compliances, scaling, and non-conformance reports.

6. Link everything together

You don’t just care about presenting content, do you?

You also want the audience to develop practical skills?

At this stage in the course, it’s important to:

  • Direct attention on the importance of closing meetings.
  • Focus on how to hold a closing meeting.
  • Discuss the need for follow-up.

Note: We’ve learned that our customers often pair this content with training courses on benchmarking skills and quality management skills.

What you’ll get

  • 87 Powerpoint slides, to deliver the course.
  • 81-page facilitator manual, to help you deliver the course.
  • 67-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.
  • Practical exercises, to enhance all learning.
  • Further reading list, for your course participants.
  • Course evaluation form, tests, and action plan.
  • Easy to present, no experience required.

Order now

$79.00Add to cart

Free train-the-trainer guides

With all Oak Innovation training course products, you’ll receive 8 free train-the-trainer guides that will add extra value to your training courses.

  • Training icebreakers.
  • How to select training materials.
  • Training games.
  • How to increase participation.
  • Learning how to improve your questioning skills.
  • How to improve your listening skills.
  • Learn how to deal with difficult people.
  • How to evaluate training courses.

Getting started

Built to be easy to deliver, let’s get started with a few tips on how you can deliver this training course.

  • First, the words “auditing skills” get thrown around quite a bit in companies. And, often most people just assume that these skills are everywhere. This is not the case.
  • Second, your audience is always looking for practical answers.
  • Next, ensure that you start by reviewing the content and exercises supplied.
  • Finally, in order to keep your audience interested, you should focus on exploring the primary auditing skills required. And, then you can look at the steps needed to complete a successful audit. Use the materials provided to ensure that the content is meaningful, fits the context of the audience and that the content is easy to implement.

What our customers say

Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.

Dick Whelan, Managing Director, Almir Consulting

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Frequently asked questions

What is an audit?

An audit is:

A systematic, independent, and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. ISO 9000:2000

Why do companies use audits?

Companies use audits:

  • To check compliance with a standard or with regulatory guidelines
  • To provide a vigilance system
  • To emphasize and maintain compliance as an everyday work function
  • To identify opportunities for improvement

What are the main types of audits that companies use?

The main types of audits are:

First Party Audits

  • Self or internal audit
  • Scheduled
  • Process focus
  • Internal audit team appointed and trained
  • Required activity for compliance

Second Party Audits

  • Audit by a customer
  • Scheduled
  • Focused according to customer requirements
  • Undertaken by consultants retained by the customer
  • Maybe a contractual obligation

Third-Party Audits

  • Review by an independent, usually for certification purposes
  • May not be scheduled
  • Poor performance can result in loss of certification or quality standard accreditation
  • Typically, an in-depth analysis of a particular aspect of the operations. Although sometimes it may involve a comprehensive assessment of the performance of the entire operation

What are internal audits and what lessons will assist me in developing an excellent internal audit system?

Internal audits represent an additional type of review within a company. The following are valuable lessons that can assist you in developing an excellent internal audit system:

  • Internal auditors are from a cross-functional pool
  • Internal auditors must have the respect of their peers
  • Internal audits must have the power to enforce corrective actions
  • Internal auditors need training
  • Internal audits form part of the overall vigilance process and as such must be documented
  • Internal reviews require a schedule

What should I record within an internal audit?

This is what you should record within an internal audit:

  • Audit number/subject – this allows traceability in the audit schedule
  • Auditor(s) involved
  • Dates (scheduled and completed)
  • Revision date/status
  • Current status of non-compliances

What are the key characteristics of external audits?

The key characteristics of external audits include:

  • Independent third parties carry out external audits
  • Auditors involved in third party audits tend to be professionals trained in audit techniques
  • An imposed external audit
  • External auditors may in some cases have a high level of power to enforce compliance to standards
  • A particular ‘fear factor’ may come to bear on the external audit due to the ability of the auditor
  • External audits have defined measures to assess compliance against
  • Interaction with an external auditor tends to be limited to professional matters only to maintain independence

What is the focus of an audit?

The focus of an audit includes:

  • Product - focus on one product as it flows through the systems of an organization
  • Process - concentrate on the effectiveness of a process to identify improvements
  • Regulatory - explore compliance with a set of regulatory guidelines such as those imposed upon the Pharmaceutical industry by the FDA

What are the main objectives of an audit?

There are five potential objectives for an audit:

  • Registration
  • Conformity
  • Regulation
  • Improvement
  • Effectiveness

What are the three main stages of a practical audit?

The three main stages of a practical audit are:

  • Pre-Audit activities
  • Audit history
  • Scoping the audit

How do you scope a review?

This is how you should scope an audit:

  • System elements examined are defined
  • Locations are listed
  • Activity identified
  • The time frame is listed
  • Identify standards against conformity

The range may be limited to fall within a specified time frame, process, or product. It serves primarily to give focus to the audit and allows both the auditor and the auditee to have exact knowledge as to where the review will take them within the company.

What are the benefits of scoping an audit?

The benefits of scoping an audit are:

  • It provides focus
  • Activities are defined
  • Timelines and schedules are known

And, to those audited:

  • It gives some ‘pre-warning’ of focus areas
  • Timelines and plans are known
  • Surprises are limited

What are the seven stages of an effective audit?

The seven stages of an effective audit are:

  • Initial Preparation
  • Detailed Planning
  • Opening Meeting
  • Auditing
  • Reporting
  • Closing Meeting
  • Follow-up

The process flow involves three distinct stages:

  • Pre-audit activity: Preparation, planning, and opening meeting
  • Audit activity
  • Post-audit: Report writing, closing meeting, and follow-up

This road map for an audit process makes it easy for the auditor and auditee to know where the process should be. And what activities should be associated with each of the phases.

What does an audit team need to be like?

The team needs:

  • Enough members to split the work equitably and process the audit within the defined schedule
  • Capability in terms of skills and experience
  • Independence
  • Understanding of the business processes

What skills should an audit team leader possess?

An audit team leader should have the following skills:

  • Excellent communication skills
  • Excellent time management skills
  • Effective delegation style
  • High level of knowledge and intelligence
  • Power and respect

What are the primary responsibilities of a lead auditor?

The lead auditor responsibility for:

  • Everything that is associated with the audit
  • Definition of the scope of the audit
  • The selection of other team members
  • Preparation of the audit plan
  • Guidance of the preparation process
  • Team briefing and communication
  • Representation of the audit team with the auditee
  • Ultimate decision-making throughout the process
  • Preparation of final audit report

What are the responsibilities of an auditor?

The auditor has the following responsibilities:

  • Understanding the audit process
  • Being conversant with the audit plan
  • Complying with the agreed audit requirements
  • Planning and carrying out duties as detailed and assigned by the lead auditor
  • Documenting all observations clearly & accurately
  • Working within the set time frame and schedule
  • Maintaining a professional approach to the auditee
  • Accurately reporting the results of the audit activities undertaken
  • Verifying the validity of corrective actions
  • Managing all relevant documents

What types of questioning skills should an auditor possess?

The auditor needs to have the following types of questioning skills:

  • Open-ended questions – designed to get detailed information
  • Hypothetical questions – posing scenario-based ‘what if’ type questions
  • Probing – intended to allow the auditor to dig deeper into a topic
  • Reflective questions – enable the auditor to check their understanding
  • Closed-ended Questions – require just yes or no answers

Questions are what the auditor uses to control the direction and flow of information during the audit process. Questions tend to be:

  • Understandable
  • Relevant
  • Logical
  • Professional
  • Focused

What type of note-taking is necessary as part of an audit?

The auditor needs to be able to capture the audit in their notes immediately. Characteristics of useful notes include:

  • Clear
  • Logical
  • Relevant
  • Complete
  • Secure
  • Referenced

What are the main things to remember during audit team meetings?

An audit team must maintain contact during the audit program. The effectiveness of the meetings is dependent upon the following characteristics:

  • Plan time in schedule for meetings
  • Share information across the team
  • Use the meeting to highlight any problems
  • Change the plan if necessary
  • Begin to construct the bones of the report on the audit findings
  • Have a strict agenda and period for each meeting
  • Involve every auditor
  • Minute the meetings

The chairperson for the team sessions is usually the team leader. They must ensure that the meetings are practical tools for the audit team. The sessions are action-oriented and inclusive.

How do I record non-compliances?

Non-compliance with a standard is recorded as:

  • The observation/evidence of the non-compliance
  • The criteria/standard for non-compliances
  • The location of the non-compliance
  • The person with whom the non-compliance is agreed
  • Any corrective action is approved – including timelines and responsibility for completion of the corrective action where necessary The non-compliance must be fully described. This agreement reinforces the need for full and objective evidence to be gathered by the auditor during the audit.

Can I edit these course materials?

Yes. We allow the full customization of these training materials.

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Quality Auditing Skills Training Course Material