Problem-Solving Skills


  • Content: 8 Hours Of Course Content
  • Shipping: Instant Digital Download
  • Audience: Suitable For All Employees
  • Branding: Rebrand As Your Own
  • Customization: Freedom To Edit
  • Experience: No Experience Required

SKU: CPSA Category:

Problem-Solving Training Course Material

You don’t need to create training courses from scratch, every time.

With PowerPoint slide decks and training manuals, you can start offering this problem-solving skills training course faster.

And, you can start presenting this course to others immediately.

You can use these off-the-shelf and customizable training materials to instruct your participants on key problem-solving skills.

From the content of this problem-solving skills training course, your course participants will learn how to define problem-solving. They will also be able to identify different types of problems. And, they will learn how to apply ten practical problem-solving techniques.

This problem-solving training course will help your audience to also better understand how to use problem-solving techniques. And, how they can drive more value for their organizations.

You can use the content to explore two effective planning techniques. And, they will learn how to apply a seven-step problem-solving model. Plus, they will learn why problem-solving approaches can sometimes fail.

Whether you are a corporate trainer or business manager, you’ll instantly receive all the PowerPoint presentation slide decks, instructor manuals, and participant manuals that you’ll need to present this problem-solving training course.

This course is suitable for all categories of employees.

What’s Included?

  • A 26 Page Instructor Guide
  • A 76 Page Participant Manual
  • 30 Customizable PowerPoint Slides
  • Ready-To-Use Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

Learning Objectives

At the end of this training course your participants will be able to:

  • Define problem-solving.
  • Identify different types of problems.
  • Apply ten techniques.
  • Put in place two effective planning techniques.
  • Apply a seven-step model.
  • Understand why problem-solving can sometimes fail.
  • Determine what methods are best.

What’s Covered?

Below, we break down how you can present the 7 key sections of this problem-solving training course.

1. An introduction to problem-solving skills
You can use the content provided to:

  • Share that problems should be seen as a deviation from acceptable performance. For your audience, this concept of deviation may seem, at first, a little challenging to understand. However, this concept is straightforward. To illustrate, there can be a gap between what performance is happening and what performance is desired.
  • Discuss that the purpose of problem-solving is to close this performance gap, wherever possible.
  • Explore what is a problem.
  • Discuss why we need to solve problems.
  • Encourage participants to use reflection while solving problems.

2. Problem-solving techniques
The content explores the following ten problem-solving techniques:

  1. Brainstorming.
  2. TPN Analysis.
  3. Matrix Analysis.
  4. Paired Comparisons.
  5. Team Purpose Analysis.
  6. The Cause & Effect Diagram.
  7. SWOT Analysis.
  8. The 5 Ws.
  9. The 5 Whys.
  10. The Six Thinking Hats.

3. Planning and implementing projects
You can use the content provided to show how the PDCA Cycle works within problem-solving situations. Note: This cycle is also referred to as the Deming Cycle or the Deming Wheel.

4. Force Field Analysis
This section will help you:

  • Share that Force Field Analysis is a robust technique when used in conjunction with the PDCA Cycle.
  • Highlight that Kurt Lewin developed this technique to assist in diagnosing situations (e.g., all the forces for and against a decision).
  • Discuss that this approach is helpful when looking at the variables involved in planning and implementing a change program. And, when attempting to overcome resistance to change.
  • Stress that Lewin assumed that in any situation, there are both driving and restraining forces that influence any change that may occur.

5. A useful problem-solving process
This section outlines a seven-step Problem Solving Process:

  1. Identify the problem.
  2. Explore the problem.
  3. Set goals.
  4. Look at alternatives
  5. Select the best solution.
  6. Implement the solution.
  7. Evaluate.

6. When problem-solving fails
This section highlights that problem-solving approaches can fail because of:

  1. Poor problem-solving skills.
  2. Lack of focus.
  3. Lack of resources.
  4. Non-implementable solutions.

Accessing The Course Content

On completion of your order, you will receive a confirmation email that contains a link to download the course content.

Once downloaded, you have unlimited access to this course content – across any and all devices you own.

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Problem Solving Training Course Materials
Problem-Solving Skills