How To Present A How To Create A Customer-Driven Organization Course
This How To Create A Customer-Driven Organization Course is an easy and fun course used in various training workshops, meetings, and activities. It is suited for groups of 12-15 people but can be applied to larger groups by forming smaller groups. It only needs about a day to present the content.
It is easy to present this course. Download the content you’ll need (slide deck, manual and guides). And then follow the course outline.
The content can be rebranded and customized by adding a logo.
Let’s explore what you’ll get.
The World’s Best Brands Trust Oak Innovation
A customer-driven organization will:
- Listen to its customers.
- Integrate customers into its business and vice versa.
- Provide focused customer solutions.
- Have a culture that positively embraces the customer.
This How To Create A Customer-Driven Organization begins by highlighting the importance of the customer. The course then explores the value of having excellent customer service. It then details how to identify the obstacles to achieving maximum customer value.
Who Should Attend
This course will target the needs of line staff, team members, managers, and human resource professionals.
What Your Delegates Will Learn
At the end of this course, your delegates will be able to:
- Understand the vital importance of the customer.
- See the value in having excellent customer service.
- Identify the factors that prevent maximizing customer value.
- Understand how to look at customer service levels.
- Establish if a company is customer-driven.
- Identify different customer types and how to interact with them.
These are the six critical sections in this course.
1. How to create a customer-driven organization
- Discover the main benefits of being a customer-driven organization.
- Explore the essential aspects of a customer-driven organization (e.g., loyalty and value-added service).
- Detail market information and profit.
2. The customer service environment
- Examine the main characteristics of excellent customer service.
- Identify the customer service environment.
- Discuss customer service as a process.
- Explore why we need customers.
- Highlight how to identify customers.
- Introduce the Pareto Principle.
3. Poor customer-centric practices
- Detail that a product-centric company focuses on selling the same products. And to as many customers as possible.
- Explore that a customer-centric approach concentrates on selling more products. And to the same customers by providing a positive customer experience.
4. How to know your customers
- Define loyalty.
- Explore switching costs.
- Identify why customers leave.
- Discuss crises and commitments.
5. The customer service culture
- Demonstrate the main influences on a customer service environment.
Discuss standards, innovation, and excellent service.
- Describe key communication practices, including active listening skills.
- Recognize customer styles.
- explore how to introduce an effective complaint-handling system.
How To Create A Customer-Driven Organization Course
- A 90-Page Training Manual.
- 37 Customizable PowerPoint Slides.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 12 Practical Training Guides.
- 2 Course Tests.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
$80.00Add to cart
Why We Developed This How To Create A Customer-Driven Organization Course
Customer-driven organization skills are simple and essential skills that can be developed through various training workshops, meetings, and activities. And these skills are beneficial to all categories of staff.
We’ve also learned that traditional customer-driven organization skills require much more than customer focus. That’s because they usually involve specific skills. To illustrate:
- Customer focus.
- Problem-solving skills.
- Communication skills.
- Conflict resolution.
- Decision-making skills.
- Active listening skills.
We’ve learned it’s also essential to stick to offering people helpful and practical advice. For example, if you are looking for training courses about a customer-driven organization, you’d expect to find training material about this area over and above general management ideas.
To achieve this goal, we’ve researched hundreds of sources and included our favourite research findings.
We also know critical data can play an important role and have collated the five intelligent reasons why customer-driven organization skills are essential in the workplace.
To illustrate, many answers emerge from recent research by the World Economic Forum that revealed staggering statistics:
- Covid-19-related economic uncertainty and increasing digitization will cause 85 million jobs to be displaced worldwide. When we see a statistic like that, a part of us is challenged by the enormity of this figure., and we’re challenged to see how that will directly impact a company. It would be best if you began with the fact that this is a challenge. And, there needs to be a solution adopted to prepare you and your company.
- 97 million new jobs to be created by 2025. Even if this is a projection, the challenge is to meet this need.
- 94% of business leaders expect employees to pick up new skills on the job. And this is a sharp increase in expectations from 65% in 2018. I believe that this is probably the biggest indicator that exists on the objective to deliver more work-based solutions to meet the skills needs emerging to accommodate customer demands.
If you’re starting or beginning to expand your skills, you might be surprised to learn that a Gartner report identified that 70% of employees believe they don’t have the skills they need to succeed in their jobs.
If you’re unsure about the need for investment in learning and development, remember that Deloitte highlighted that only 38% of workers say they have opportunities for learning and development at their company.