Conflict Management Course


Effective conflict management is an essential skill for every leader and manager. And mastering the fundamentals of conflict management will strengthen the skill set of any potential leader.

Effective conflict management makes our work environments easier and more productive. And a conflict management course prevents conflicts before they raise their heads.

Oak Innovation’s content can now be used to present a conflict management course.

Instantly download:

  • 85 Customizable PowerPoint Slides.
  • A 66 Page Manual.
  • A 21 Page Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.


How To Present A Conflict Management Course

This Conflict Management Course is an easy and fun course used in various training workshops, meetings, and activities. It is suited for groups of 12-15 people but can be applied to larger groups by forming smaller groups. It only needs about a day to present the content.

It is easy to present this course. Download the content you’ll need (slide deck, manual and guides). And then follow the course outline.

The content can be rebranded and customized by adding a logo.

Let’s explore what you will get.

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Course Description

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to affect adversely, something that the first party cares about.

And conflict can occur between:

  1. An employer and an employee.
  2. A producer and their supplier.
  3. A retailer and customer.
  4. An investor and an entrepreneur.

The Conflict Management Course is designed to share different perspectives on conflict.

The Course begins by exploring several conflict-handling strategies and styles.

Then the course discusses how to identify conflict outcomes.

Sounds like a plan.

Who Should Attend

This course will target the needs of line staff, team members, managers, and human resource professionals.

What Your Delegates Will Learn

At the end of this conflict management course, your delegates will be able to:

  • Understand the relationship between conflict and the organization.
  • Identify sources and types of conflict.
  • Appreciate different perspectives on conflict.
  • Use various conflict-handling strategies and styles.
  • Identify conflict outcomes.

Course Outline

There are four key sections in this training course.

1. Conflict Management

  • Define conflict.
  • Explore the types of conflict that can exist.
  • Identify conflict resolution roles.

2. Conflict-handling strategies

  • Discuss the importance of conflict management strategies.
  • Examine conflict management handling strategies (competing, collaborating, compromising, avoiding, and accommodating).

3. Outcomes

  • Highlight the use of conflict outcomes to manage conflict situations better.
  • Describe four primary conflict outcomes (exploration, reflection, creativity, and renewal).

Conflict Management Course Overview

  • 85 Customizable PowerPoint Slides.
  • 66 Page Training Manual.
  • 21 Page Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • Reading List.
  • Course Advertorial.
  • Action Plan.

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Why We Created This Conflict Management Course

Conflict management skills are a collection of essential personal and development skills needed in the workplace.

After many years of exploring why conflict management skills are essential, we’ve identified key research that puts things in perspective.

Research by The CPP Inc. Global Human Capital Report highlights that conflict costs companies $359 billion in paid hours. And that the total price US employees spend dealing with workplace conflict is 2.8 hours per week.

And this research also highlights that:

  • 34% of conflicts happen between frontline or entry-level employees.
  • 24% of conflicts occur between line managers and their team members.
  • 6% of disputes are between leaders.

Surprisingly, a CPC study found that 60% of employees never receive basic conflict management training. And of those who did, 95% state that the training helped them navigate workplace conflict situations.

And, Clear Company has also revealed that 74% of employees report that a lack of professional development is preventing them from reaching their full potential.

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