Problem Solving

$119.95 $99.95


– Detailed 26-page step-by-step facilitator manual
– Fully customizable 76-page participant manual
– 30 ready-to-deliver powerpoint slides
– 12 case scenarios
– 4 Bonus Handouts
– Seven-step problem solving model.
– Icebreakers, training games & practical exercises
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instantly available


Target audience

Do you want to deliver your own problem solving training course, but are not sure where to start? Or maybe you’ve just not got enough time to start from scratch. Not to worry, we have you covered.

This training course is specifically designed to build problem solving skills at all levels within the workplace e.g., managers, team leaders, supervisors and front line staff. And, the course material can be easily integrated within all types of personal development programs that may be planned.

Participants will develop a better understanding of problem solving. And, how they can use techniques to solve more problems.

Course overview

Introduction – Use the content to discuss what is a problem. And, why we need to solve problems. The content also encourages participants to use reflection.

Problem solving techniques – This section provides an overview of ten problem solving techniques that can be used to solve more problems. These include

  • Brainstorming
  • TPN Analysis
  • Matrix Analysis
  • Paired Comparisons
  • Team Purpose Analysis
  • The Cause & Effect Diagram
  • SWOT Analysis
  • The 5 Ws
  • The 5 Whys
  • The Six Thinking Hats

Planning & implementation – This section encourages participants to explore PDCA and force field analysis as problem solving techniques.

An effective problem solving process – Use the content to provide participants with a seven step Problem Solving Process.

When problem solving fails – This final section prepares your audience by exploring why some approaches may not succeed. The section ends by raising the need for greater responsibility.

Course objectives

Use these training course materials to deliver a course on effective problem solving. At the end of the course, your participants will be able to:

  • Define problem solving.
  • Identify different types of problems.
  • Apply ten techniques.
  • Put in place two effective planning techniques.
  • Apply a seven-step model.
  • Understand why problem solving can sometimes fail.
  • Determine what techniques are best.

These training course materials can be edited to include your own logos. And, all materials can be delivered as your own.

Customer stories

“Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service.”

Rey Carr, CEO,
Peer Resources

“My apologies for getting back at such a late date regarding your Problem Solving Course.

My feedback and comments are all positive. I was surprised to see the amount of information given in the participants manual. Thank you! It never fails that I need to add information into the participant manual.

I also was glad to see the increased amount of participant activities. Participants want to be involved more in exploring the skills being transferred – this course provides more activities. I can see how many of the activities provided can be used in group settings to increase participant transfer of knowledge.

Over all, this product is great. It allows for customization toward everyone’s own use while allowing the trainer to maintain the core knowledge of information to be taught in a clear and concise manner.

Thank you and great job.”

Theadus McClain
FKP Architects

“I have over 30 years of Training and Development experience.  I just finished previewing Oaks newest course in problem solving skills.  Having done the research, designed and developed many training programs myself  from the ground up, I can tell you that this program is ready to go! It is as complete and comprehensive as I have ever seen. It allows for customization and tailoring and is flexible enough to fit any business situation.  I have used Oak products in the past and can assure you that you will not find a better product on the market that matches the comprehensive nature, quality and price of this offering, they have thought of everything!   Trust me, save yourself a lot of time, money and energy. you don’t have to re-invent the wheel.”

Dave Benak, Owner

“I had a careful look over your course in problem solving skills program. For the record, I’ve been facilitating this course for the last 5 years in a lot of companies – telecomm, banking, oil & gas, FMCG, pharmaceutical, etc. SO, I could match the content of your training with the actual needs and problems raised by the participants.

So, it is a well-structured program, covering the most important aspects of the problem solving process, giving a strong mindset oriented towards creating a positive attitude and a proactive culture within the company.”

Diasfera Ltd

“I would like to take this opportunity to express my learning experience for the course by Oak. Its one of the best courses I have gone through on the mentioned subject. I really enjoyed the way, methodology and the contents of the course. The course contents are enriched with the practical exercises, examples, problem solving models and key definitions. It also puts flash on further reading, materials and books to be consulted for in-depth exposure of the subjected topic. Hence I strongly recommend this course to the professionals of various sectors of the industries because it will enable and upgrade them from ordinary level of skills to breakthrough level of skills. Professionals will not only enhance their knowledge but also save time and money in reaching the effective and efficient solutions of their particular problems in their industry.”

Farhan Majeed
Marketing Circle 

“Thanks very much for the problem solving material. It’s all very comprehensive. You offer much more, which will surely help trainers a great deal.”

Adam Knight-Markiegi
Policy Officer,

“The methodology used in the approaches to problem solving is great. All the approaches for better creative problem solving work even outside the work environment. I am mostly impressed with the Attitude & Proceess approaches.

Keep up the good work.”

Kelvin Chuks Onwuharine
Personal Assistant To The Managing Director/CEO
Chase Express Services Limited.

Explore more customer stories

Limited Time Offer – 52 soft skills training courses for just $520

Build your very own customizable soft skills training library – available for immediate download.

$5,297.50 $520.00Add to cart

Find out more