Oak Innovation Negotiation Skills Training Course


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  • 31-page participant manual
  • 50 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
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How to deliver this negotiation skills training course

This negotiation skills training course can be delivered to address the needs of line-staff, human resource professionals, general managers, and senior executives who seek to expand their ability to negotiate.

Now if you want to use this content, there are a few things you need to know:

First, to stay a step ahead, use the course material provided to train your audience on how to participate in negotiation situations effectively. We’re talking about harnessing the knowledge that we’ve accumulated so you can improve the negotiation skills of your audience (e.g., managers, team leaders, supervisors, and front-line staff).

Second, the goal of this course material is to help you to outline the relationship between conflict management skills and negotiation skills. Even if you’re entirely new to delivering a course on negotiation skills, there’s no reason why you can’t use the content to explore the roles and responsibilities required. The insights provided means that you can easily explore the critical principles, approaches, and practices needed to participate in negotiation situations effectively.

Third, the simple defined stages of a practical negotiation process we’ve captured will help you share what’s relevant to your audience and how they can apply this learning within their settings.

Fourth, use the content to share that there are fundamental stages in any conflict situation, such as preparation, opening position, bargaining, movement, and closing.

Let’s explore how you can present this negotiation skills training course.

Learning objectives

If you are looking for content to present your own business training course on negotiation skills, this is the course material for you. And, you don’t have to be an experienced business trainer to get results like a pro.

At the end of this training course your participants will be able to:

– Understand the relationship between conflict and negotiation skills

– Identify the key roles and responsibilities

– Use an effective negotiation process (e.g., preparation, opening position, bargaining, movement, and closing)

Course outline

In an effort to provide you with as much value as possible, we’re going to show you how we would use the content provided to deliver the key sections of this training course.

What are negotiation skills – This may seem obvious, but you should start the course by discussing different types of negotiation skills. Anything less, and your audience may not be quite sure that they’ll be getting useful content. If you can include company or industry-specific examples, it will set the context for them. Next, use the content provided to explore the relationship between conflict and negotiation. With that in mind, remember that a simple way to improve the negotiation skills of your audience is to examine the different levels and types of negotiations that can exist.

Team roles and responsibilities – We all like to believe that we are good at negotiations, but the real truth is that there can be many different roles and types of duties. To benefit from learning, don’t forget to include examples from your own experience. This approach will create additional value for your audience. For all of this to become embedded, you should follow the content provided and examine the roles and responsibilities that can exist within a negotiation team. These roles include:

– Lead negotiator
– Analyst
– Recorder
– Team control
– Personal control
– Signaling

The negotiation process – We believe that everyone attending this course should walk away with a simple negotiation process that works for them. Your audience will crave this practical approach, so you can use the content provided to explore a simple negotiation process. The stages of this process include:

– Early steps
– Key commitments
– Opening position
– Bargaining
– Movement
– Closing
– Getting agreement

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Frequently asked questions from negotiation skills training courses

What is a negotiation?

A negotiation occurs when a conflict exists between groups, and both parties seek a resolution through bargaining.

What are the primary sources of conflict within organizations?

Conflict is something that can occur within any organization.

Whether you operate in a big corporate setting, a medium-sized enterprise, or a small company, then conflict is something that you will experience.

You can’t avoid it. But, you can learn to understand the primary sources of conflict. These include:

  • Intra-Personal - Conflict that exists within the individual
  • Inter-Personal - Conflict that exists between individuals
  • Intra-Group - Conflict that exists within a small group
  • Inter-Group - Conflict that exists between groups

What is a BATNA?


  • Best Alternative To a Negotiated Agreement

Beyond that, a BATNA should is the most advantageous alternative that you can take if negotiations fail, and an agreement is needed.

What is the difference between a weak and a strong BATNA?

A weak BATNA:

  • Decreases bargaining power
  • Eradicates pressure to reach an unfavorable settlement

A strong BATNA:

  • Increases the chances of you reaching a favorable settlement

What are the leading roles within a negotiation team?

Here are the leading roles within a negotiation team:

  • Lead negotiator
  • Recorder
  • Analyst

What are the main stages of an effective negotiation process?

There are five steps within a negotiation process. These are:

  • Preparation
  • Opening Position
  • Bargaining
  • Movement
  • Closing

Can I edit the content and add my company logo?

Yes. You can now add your own logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed.

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