DescriptionYou can now get 25% off all @oakinnovation training products. Coupon code: OAK2019. #conflictmanagement Click To Tweet
Are you looking for training materials to deliver a course on conflict management? If so, we’ve done the hard work so you don’t have to.
How you can use these course materials
You can instantly download a 39-page customisable participant manual, 66 Powerpoint slides, and 14 expert training guides that will help you deliver this course to others.
These training materials can be used to teach participants about the types of conflict that can exist within organizations. And, participants will learn about conflict handling strategies. And, how to deal with conflict outcomes within companies.
IN particular, the following topics are covered within the slides, manuals and support materials provided.
Conflict management – Start the course by sharing a definition of conflict. Then discuss the types conflict that exist and the sources of conflict that occur within companies. Then, discuss insights on resolution roles that can also exist.
Handling strategies – Use the content help your participants understand the importance of conflict management strategies.
Handling styles – Use the content to identify various conflict management handling strategies.
Outcomes – This section looks at importance of having outcomes within any conflict management situation.“Customer service should not be a department. It should be the entire company.” - Tony Hsieh Click To Tweet
Upon completion of this course on conflict management, your participants will be able to:
– Understand the relationship between conflict and the organization.
– Identify sources and types of conflict.
– Appreciate different perspectives on conflict.
– Use various conflict handling strategies and styles.
– Identify conflict outcomes.
“When you have an urgent need to prepare training the best thing to do is order from Oak.
We thank them for the great materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test we ordered another 10 modules – easily and conveniently. In addition, I received an incredibly good service with a personal touch to the client-specific requirements.”
Human Resource Manager
“I could not be more pleased with the products I purchased and the service that accompanied it. I must admit when I saw the price tag I wondered about the depth of the content … and I must tell you I was 1,000% impressed. We’ve purchased 2 modules thus far and plan to buy others soon. The customer service was outstanding and modules were delivered straight away) I’ve been in the training business a long time … and I can honestly say … this is some of the best material I’ve seen and the price is absolutely outstanding.
Thank you for providing such a valuable service to those of us working front-line training and development!”
Manager, Corporate Training and Development,
COUNTRY Insurance and Financial Services, Illinois, US