Conflict Management Training Course Materials

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Description

Look beyond the traditional training courses about conflict management — a new way to get the course training materials you need to deliver your own courses

Conflict is hard no matter when it happens.

And, wherever you have people and processes there is a likely chance that conflict will happen. Conflict management is simply the practice of identifying and managing conflict appropriately.

Crucially, there’s no single way to manage conflict and deliver against possible conflict situations. It’s just not possible. However, the answer lies in preparing employees to anticipate situations and build appropriate responses.

So, if you are looking to run your own training course on conflict management we’ve done the hard work for you.

What you need to know about delivering your own conflict management training courses

Oak Innovation’s course materials explore the different types of conflict that can exist within organizations. And, course participants will learn about conflict handling strategies. And, how to deal with conflict within companies.

The training materials will help improve the conflict management skills of managers, team leaders, supervisors and front line staff.

Course overview

In particular, the following topics are covered within the slides, manuals and support materials provided.

Conflict management – Start the course by sharing a definition of conflict. Then discuss the types conflict that exist. And, the sources of conflict that can occur within companies. Next, examine insights on resolution roles that can also exist.

Handling strategies – Use the content to help your participants understand the importance of conflict management strategies.

Handling styles – Explore various conflict management handling strategies.

Outcomes – End the course by examining the importance of knowing outcomes within conflict management situations.

Learning objectives

Upon completion of this course on conflict management, your participants will be able to:

– Understand the relationship between conflict and the organization
– Identify sources and types of conflict
– Appreciate different perspectives on conflict
– Use various conflict handling strategies and styles
– Identify conflict outcomes

What you will receive

On completion of your order, you will instantly receive the following:

– 39 page facilitator manual
– 66 page participant manual
– 85 powerpoint slides
– Practical exercises
– Further reading
– Course evaluation form and action plan

We will also send you the following expert guides for use within your training courses:

– How to use icebreakers
– How to use training games
– How to improve listening skills
– How to improve questioning skills
– How to select materials and methods
– How to increase participation
– How to deal with difficult people
– How to evaluate training courses

Customer stories

“When you have an urgent need to prepare training the best thing to do is order from Oak.

We thank them for the great materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test we ordered another 10 modules – easily and conveniently. In addition, I received an incredibly good service with a personal touch to the client-specific requirements.”

Sylvia Stoyanova
Human Resource Manager
Carlsberg

“I could not be more pleased with the products I purchased and the service that accompanied it. I must admit when I saw the price tag I wondered about the depth of the content … and I must tell you I was 1,000% impressed. We’ve purchased 2 modules thus far and plan to buy others soon. The customer service was outstanding and modules were delivered straight away) I’ve been in the training business a long time … and I can honestly say … this is some of the best material I’ve seen and the price is absolutely outstanding.

Thank you for providing such a valuable service to those of us working front-line training and development!”

Loretta Thirtyacre
Manager, Corporate Training and Development,
COUNTRY Insurance and Financial Services, Illinois, US

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