These training course materials can be used to deliver a course on conflict management.
This course explores the different types of conflict that can exist within organizations. And, participants will learn about conflict handling strategies. And, how to deal with conflict within companies.
The training materials will help improve the conflict management skills of participants at all levels – managers, team leaders, supervisors and front line staff.
In particular, the following topics are covered within the slides, manuals and support materials provided.
Conflict management – Start the course by sharing a definition of conflict. Then discuss the types conflict that exist and the sources of conflict that occur within companies. Then, discuss insights on resolution roles that can also exist.
Handling strategies – Use the content help your participants understand the importance of conflict management strategies.
Handling styles – Use the content to identify various conflict management handling strategies.
Outcomes – This section looks at importance of having outcomes within any conflict management situation.
Upon completion of this course on conflict management, your participants will be able to:
– Understand the relationship between conflict and the organization.
– Identify sources and types of conflict.
– Appreciate different perspectives on conflict.
– Use various conflict handling strategies and styles.
– Identify conflict outcomes.
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